A: Three straightforward reasons:

• Selection - GII represents the single largest pool of Vertical Market intelligence on the web today. A larger selection offers the simple but powerful advantage of increased options in less search time.
• Service - With more than twenty years of experience, GII's bricks-and-mortar origins carry their old-world service paradigms into the Internet age. GII's sales staff consistently maintains the shortest turnaround time for customer inquiries in the industry, generally answering your questions completely within 24 hours. To find the representative nearest you please see our contact page.
• Quality Assurance - In a two-step process GII ensures the quality of all publications offered on our web sites:

  Before posting on our web sites, GII carefully reviews each and every client publisher's background, publications, and industry reputation to maintain the level of quality that GII customers demand. GII also reviews customer satisfaction on a regular basis to ensure that the level of quality remains consistent over time.

A: This is taken on a case-by-case basis as some publishers' reports are more geared to this than others. In general, the value of most sections in a report is greatly enhanced when seen in the context of the entire report. Fortunately the selection available at GII allows a much greater possibility of finding a report that exactly meets your specific needs.

A: Yes, and with offices in the USA, Brussels, Korea, Taiwan, Singapore, and Japan GII is the only research brokerage offering round-the-clock service in several different languages. This advantage has allowed Global Information Inc. to do business with clients in over 70 countries worldwide. To find the representative nearest you please see our contact page.

A: the-infoshop.com is another portal featuring GII's portfolio of reports and services.

A: You do not have to pay anything for access to GII's web sites.

A: Periodically GII will alert its customers to special offers via its InfoWatch e-mail alert service, though the timing of these offers depends greatly upon the campaign schedules of GII's client publishers (click here to sign up for and customize your InfoWatch updates). GII sales representatives are also available for consultation for special corporate accounts tailored to your firm's individual needs. Contact us for more information.

A: Absolutely nothing. GII maintains a strict policy of selling publications at the same price offered by the publishers themselves.

A: GII accepts payment in either US dollars or Japanese yen via check, bank transfer, or credit card. All bank transfer fees must be covered by the customer and shall not be deducted from the invoice.

A: Established GII customers receive special priority treatment. In general, first time customers without established GII accounts will be expected to either prepay for their first order or provide a credit card for guarantee until payment can be made via other means. After the first order, when an active GII account has been established, GII customers can expect immediate delivery. In addition our corporate account customers have the added benefit of periodic billing (monthly or quarterly), allowing them to further streamline payment processes.

A: Due to the nature of information products and the ease with which their value can be transferred, many of GII's client publishers will not accept returns under any circumstances. GII will do their utmost to accommodate return requests and each must be handled on a case-by-case basis. For further information regarding the process and conditions of returns please see our policies page.

A: The available formats depend upon the formats that are offered by the publisher. Currently, GII offers publications in PDF, HTML, Plaintext, as well as hard copy.

A: GII does not retain in-house analysts for this purpose. However, with our extensive knowledge of various research providers' areas of expertise, GII is uniquely suited to provide an unbiased and informed recommendation of the right firm or individual analyst for most custom work.

GII can also act as a go-between to ensure the project goes smoothly from the initial RFP to timely delivery of the finished work. Inquiries about these services can be sent to us-info@gii.co.jp or please refer to: http://www.the-infoshop.com/custom_study_en.shtml.

A: Delivery times vary depending upon availability and the location of the supplier in relation to the end-user. In slower cases, hardcopy delivery is made via international courier, which generally takes no longer than 3-4 business days. Many of our products are available for web access or delivery via e-mail. In those cases customers can expect delivery within 24 hours from the time of the order.

A: GII supports inquiries in native English, Japanese, Korean, Mandarin, Spanish, French, German, and Dutch. To find out which office to call for your specific language needs please refer to our Contact page.

A: GII is the single most successful sales agent for high-end information products in the Eastern Hemisphere. For more details on how our proactive marketing philosophy can help you to reach our extensive customer base, please contact our Publisher Relations Manager Ms. Jennifer Ortiz at GII's US office.

A: GII's Global Events Calendar provides the most comprehensive listing of market research events for vertical markets on the web today. GII also partners with a select group of conference organizers for the promotion of certain events relevant to GII customers. If your firm is interested in pursuing such a partnership, please contact our US office.

A: Capable people are always in demand for growing companies like GII. If you believe you have the skills and motivation to contribute, please send a cover letter with your resume via email to hr@gii.co.jp.

A: Yes. InfoWatch is a free e-mail service that is tailored to your particular interests. GII will send you timely updates on the most recent and relevant publications in your areas of interest. To receive InfoWatch, simply click here and tell us your interests. Registering at the GII site will also provide you with full access to the Global Events Calendar and a sizeable archive of premium downloadable samples of our publications.