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SUMMARY
Overview
Introduction
Verdict Research: Consumer Insights 2007 are based around individual retailers
and provide a highly detailed, data-rich overview of a retailer's customers,
drawing on a nationwide survey of 6,000 shoppers each year.
Reasons to Purchase
- New analysis, unique to these reports shows details about non-converting
visitors including where they main shop and who they are.
- Analysis by non-standard demographics is also presented to give a
comprehensive picture of a retailer's customers.
- Key demographics include among others, sex, age, social class, television
region, marital status, housing tenure, working status and ACORN group
TABLE OF CONTENTS
- CHAPTER 1 AT A GLANCE SUMMARY
- CHAPTER 2 SHARE OF SHOPPERS
- Homebase share of shoppers
- Homebase share of shoppers by demographics
- Homebase share of shoppers by television region
- Homebase share of shoppers by household characteristics
- Homebase share of shoppers by other characteristics and ACORN
classification
- CHAPTER 3 CONVERSION AND NON-CONVERSION
- Homebase conversion of visitors to main users
- Homebase conversion of visitors to main users by demographics and region
- Homebase conversion of visitors to main users by household
characteristics
- Non-converting customers
- Profile of Homebase non-converting customers by demographics and region
- CHAPTER 4 PROFILE OF SHOPPERS
- Homebase profile of shoppers by demographics
- Homebase profile of shoppers by television region
- Homebase profile of shoppers by household characteristics
- Homebase profile of shoppers by other characteristics and ACORN
classification
- CHAPTER 5 LOYALTY
- Homebase loyalty of main users
- Homebase loyalty of main users by demographics and region
- Homebase loyalty of main users by household characteristics
- Homebase basic drivers of loyalty and disloyalty
- Homebase detailed drivers of loyalty
- CHAPTER 6 COMPETITION
- Competition in DIY
- Cross sector competitor dynamics
- CHAPTER 7 APPENDIX
- Basic methodology
- The selection of parliamentary constituencies
- Metropolitan county
- Other 100% urban
- Mixed urban/rural
- Rural
- The selection of enumeration districts
- The selection of respondents
- Post survey weighting
- List of Tables
- Table 1: Key performance indicators for Homebase in DIY
- Table 2: Homebase change in visitor share (%) 2003-2007
- Table 3: Homebase change in main user share (%) 2003-2007
- Table 4: Homebase visitor and main user share by ACORN classification
(%) 2007
- Table 5: Homebase change in conversion rates (%) 2003-2007
- Table 6: Homebase change in non-conversion rates (%) 2003-2007
- Table 7: Main stores non-converters use instead of Homebase (%) 2007
- Table 8: Homebase visitor and main user profile by household tenure
(%) 2007
- Table 9: Homebase change in loyalty (%) 2003-2007
- Table 10: Homebase change in disloyalty (%) 2003-2007
- Table 11: Homebase drivers of loyalty (%) 2003-2007
- Table 12: Homebase drivers of disloyalty (%) 2003-2007
- Table 13: Homebase detailed drivers of loyalty (%) 2007
- Table 14: Cross sector matrix shopping (%) 2007
- Table 15: Other retailers used (%) 2007
- Table 16: Sample sizes by sector 2007
- List of Figures
- Figure 1: Homebase visitor share (%) 2003-2007
- Figure 2: Homebase main user share (%) 2003-2007
- Figure 3: Homebase visitor share by demographic group (%) 2007
- Figure 4: Homebase main user share by demographic group (%) 2007
- Figure 5: Homebase visitor share by television region (%) 2007
- Figure 6: Homebase main user share by television region (%) 2007
- Figure 7: Homebase visitor and main user share by household tenure (%)
2007
- Figure 8: Homebase visitor and main user share by number of people in
household (%) 2007
- Figure 9: Homebase visitor and main user share by children in
household (%) 2007
- Figure 10: Homebase visitor and main user share by number of cars in
household (%) 2007
- Figure 11: Homebase visitor and main user share by working status (%)
2007
- Figure 12: Homebase visitor and main user share by marital status (%)
2007
- Figure 13: Homebase conversion rates (%) 2003-2007
- Figure 14: Homebase non-conversion rates (%) 2003-2007
- Figure 15: Homebase conversion rates by demographic group (%) 2007
- Figure 16: Homebase conversion rates by region (%) 2007
- Figure 17: Homebase conversion rates by household tenure (%) 2007
- Figure 18: Homebase conversion rates by number of people in household
(%) 2007
- Figure 19: Homebase conversion rates by children in household (%) 2007
- Figure 20: Homebase conversion rates by number of cars in household
(%) 2007
- Figure 21: Homebase non-conversion rates (%) 2003-2007
- Figure 22: Homebase non-conversion rates by demographic group (%) 2007
- Figure 23: Demographic profile of non-converting Homebase visitors (%)
2007
- Figure 24: Regional profile of non-converting Homebase visitors (%)
2007
- Figure 25: Homebase visitor profile by demographic group (%) 2007
- Figure 26: Homebase main user profile by demographic group (%) 2007
- Figure 27: Homebase visitor profile by television region (%) 2007
- Figure 28: Homebase main user profile by region (%) 2007
- Figure 29: Homebase visitor and main user profile by household tenure
(%) 2007
- Figure 30: Homebase visitor and main user profile by number of people
in household (%) 2007
- Figure 31: Homebase and main user profile by children in household (%)
2007
- Figure 32: Homebase visitor and main user profile by number of cars in
household (%) 2007
- Figure 33: Homebase visitor and main user profile by working status
(%) 2007
- Figure 34: Homebase visitor and main user profile by marital status
(%) 2007
- Figure 35: Homebase loyalty (%) 2003-2007
- Figure 36: Homebase disloyalty (%) 2003-2007
- Figure 37: Homebase loyalty by demographics (%) 2007
- Figure 38: Homebase loyalty by region (%) 2007
- Figure 39: Homebase loyalty by household tenure (%) 2007
- Figure 40: Homebase loyalty by number of people in household (%) 2007
- Figure 41: Homebase loyalty by children in household (%) 2007
- Figure 42: Homebase loyalty by number of cars in household (%) 2007
- Figure 43: Homebase - other DIY stores used (%) 2007
- Figure 44: Preference stores (%) 2007
- Figure 45: Sectors shopped (%) 2007
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