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SUMMARY
Overview
Introduction
A statistical overview of technology deployments in outsourced contact centers
Scope
- An overview of offshore markets serving North America
- An overview of offshore markets serving Western Europe
- An overview of offshore markets serving Australia / New Zealand
Report Highlights
Statistical overviews of trends in offshore demand for outsourced agent
positions from major western markets
Reasons to Purchase
- Learn about the main offshore locations in which western contact center
outsourcers source labor
- Determine rates of growth in emerging and mature offshore markets
- Understand new market opportunities offshore
TABLE OF CONTENTS
- Overview
- Table of Contents
- Table of figures
- Table of tables
- analysis
- Introduction
- Canadian contact center outsourcing offshore demand trends, 2006 - 2012
- US contact center outsourcing offshore demand trends, 2006 - 2012
- French contact center outsourcing offshore demand trends, 2006 - 2012
- German contact center outsourcing offshore demand trends, 2006 - 2012
- Italian contact center outsourcing offshore demand trends, 2006 - 2012
- Dutch contact center outsourcing offshore demand trends, 2006 - 2012
- Scandinavian contact center outsourcing offshore demand trends, 2006 -
2012
- Spanish contact center outsourcing offshore demand trends, 2006 - 2012
- UK contact center outsourcing offshore demand trends, 2006 - 2012
- Australia / New Zealand contact center outsourcing offshore demand
trends, 2006 - 2012
- APPENDIX
- Methodology
- Ask the analyst
- Datamonitor consulting
- Disclaimer
- List of Tables
- Table 1: Canadian offshore outsourced contact center demand by
location, 2006 - 2012
- Table 2: US offshore outsourced contact center demand by location,
2006 - 2012
- Table 3: French offshore outsourced contact center demand by location,
2006 - 2012
- Table 4: German offshore outsourced contact center demand by location,
2006 - 2012
- Table 5: Italian offshore outsourced contact center demand by
location, 2006 - 2012
- Table 6: Dutch offshore outsourced contact center demand by location,
2006 - 2012
- Table 7: Scandinavian offshore outsourced contact center demand by
location, 2006 - 2012
- Table 8: Spanish offshore outsourced contact center demand by
location, 2006 - 2012
- Table 9: UK offshore outsourced contact center demand by location,
2006 - 2012
- Table 10: Australia / New Zealand offshore outsourced contact center
demand by location, 2006 - 2012
- List of Figures
- Figure 1: Canadian offshore outsourced contact center demand by
location, 2006 - 2012
- Figure 2: US offshore outsourced contact center demand by location,
2006 - 2012
- Figure 3: French offshore outsourced contact center demand by
location, 2006 - 2012
- Figure 4: German offshore outsourced contact center demand by
location, 2006 - 2012
- Figure 5: Italian offshore outsourced contact center demand by
location, 2006 - 2012
- Figure 6: Dutch offshore outsourced contact center demand by location,
2006 - 2012
- Figure 7: Scandinavian offshore outsourced contact center demand by
location, 2006 - 2012
- Figure 8: Spanish offshore outsourced contact center demand by
location, 2006 - 2012
- Figure 9: UK offshore outsourced contact center demand by location,
2006 - 2012
- Figure 10: Australia / New Zealand offshore outsourced contact center
demand by location, 2006 - 2012
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