Extended Warranties for New and Used Cars in Europe

SUMMARY

Finaccord's report titled Extended Warranties for New and Used Cars in Europe amalgamates comprehensive and in-depth research covering 26 countries in Europe, namely: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, France, Germany, Greece, Hungary, Ireland, Italy, Norway, Netherlands, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine and the United Kingdom.

Based on a survey of 1,370 dealers in these countries, in addition to an investigation covering up to 37 manufacturers and importers in each territory, the study delivers unique insights into the market for extended warranties for new and used passenger cars bought by consumers. Moreover, the research also generates data describing the size, in terms of gross premiums, for the market for extended warranties for new and used cars in each country.

In addition to this unique market data, the survey results are also used to measure the extent to which automotive dealers and manufacturers actually organise and intermediate extended warranties in each country, to calculate average customer take-up rates for extended warranties at the point of sale, and to understand relationships between manufacturers or importers and external warranty providers for branded or endorsed programs.

TABLE OF CONTENTS

0.0 EXECUTIVE SUMMARY

• Extended warranties for new and used cars amount to a €2.04 billion market across Europe…
• … with dealerships in Germany most likely to offer warranties to their customers
• Dealers are most likely to adhere to captive propositions in Romania, Poland, Spain and Belgium…
• … although a significant market for non-captive warranties is developing in a majority of countries
• Among new car buyers, average take-up rates, at 6.8%, are least developed in Denmark
• … with a Europe-wide overall take-up rate of 15.6% having been generated by the research
• Schemes organised by manufacturer brands or local importers are most widespread in the UK
• Relationships with providers of extended warranties seem normally to be made at the national level
• Revenues from extended warranties can help manufacturers to reduce total warranty costs…
• … albeit there are a variety of challenges to overcome in order to grow profitable programs

1.0 INTRODUCTION

• What is this report about?
• The report's focus is on extended warranties related to the sale of passenger cars to individuals
• Rationale
• Financial services provision is crucial to the profitability of automotive entities…
• … and extends to a range of insurance, warranty and assistance concepts…
• … although published information on these markets remains at a premium
• Changes in the structure of the dealer channel have implications for automotive financial services
• Methodology
• Dealer survey
• Manufacturer survey
• Definitions
• Finaccord
• PartnerBASE™

2.0 EUROPEAN OVERVIEW

• Introduction
• Passenger vehicle data
• Europe's passenger car parc is characterized by slow but predictable growth
• Countries in Eastern and South-Eastern Europe provide the best growth opportunities…
• … with sales to commercial customers and fleet buyers outstripping the regional average
• The boom in imported vehicles helps Poland to achieve rapid growth in sales of used cars
• There is ample scope for growth in sales of used cars in Eastern and South-Eastern Europe
• New vehicle registrations are characterised by patriotic tendencies in several countries…
• … although brands such as Honda, Hyundai, Suzuki and Toyota are all making steady progress
• Motor dealer data
• The number of franchised dealers begins to grow following the low point reached in 2003…
• … with the sale efficiency of five countries setting the standards for the rest of Europe
• Dealer survey results - extended warranties
• Dealerships in larger, wealthier markets are the most likely to promote extended warranties
• Dealers in several countries are typically open to working with more than one warranty provider
• Non-captive warranty provision is developing as a result of the activity of several specialist firms…
• … some of which operate internationally and some of which also run branded schemes
• Average take-up rates for extended warranties vary significantly between different countries…
• … with automatic packaging boosting the figure in a number of countries, including Greece
• Dealerships enjoy the advantage of being the natural channel for extended warranties
• Overall take-up rates fall below one in ten new car buyers in a significant number of countries
• Buyers of used cars in Germany are most likely to acquire warranties at the point of sale…
• … with those in France, Italy, Portugal and Switzerland also scoring high overall take-up rates
• Manufacturer / importer survey results - extended warranties
• Branded warranty schemes are most in evidence in the UK and least widespread in Ireland
• Market size - extended warranties
• The European market for extended warranties is worth approximately €2.04 billion…
• … with the largest five countries accounting for well over three quarters of the market value
• Manufacturers' captive finance operations
• Financial services constitute a crucial source of profitability to major automotive groups…
• … although the sale of a 51% stake in GMAC by General Motors is a significant development

3.0 AUSTRIA

• Introduction
• Passenger vehicle data
• New car sales advance at an annual average of 2.6% between 2002 and 2006
• Brands within the Volkswagen grouping continue to account for well over a quarter of sales
• Motor dealer data
• Franchised sales outlets increase following the trough reached at the beginning of 2004…
• … but average sales per sales outlet in Austria remain well below the European average
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Austria are close to the Europe-wide averages
• Competitor dynamics
• Extended warranties: Car Garantie dominates non-captive warranty provision at the point of sale
• … although several other providers have begun to emerge in the dealer distribution channel
• Manufacturer relationships
• Extended warranties: longer automatic guarantees dull appetite for extended warranty programs

4.0 BELGIUM

• Introduction
• Passenger vehicle data
• Sales of both new cars and used cars rise strongly in 2006 following years of stagnation
• The continuing popularity of the Citroën brand makes Peugeot Citroën the major group
• Motor dealer data
• The annual decline in dealership sales outlets has continued almost uninterrupted in recent years…
• … although by European standards, dealers generate relatively low sales per outlet
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Belgium are below the Europe-wide averages
• Competitor dynamics
• Extended warranties: point-of-sale provision continues to be dominated by captive offerings
• Manufacturer relationships
• Extended warranties: Real Garant and Car Garantie have both made significant progress

5.0 CROATIA

• Introduction
• Passenger vehicle data
• Sales of both new cars and used cars rise strongly in 2006 following years of stagnation
• Total sales of 7,715 new cars in 2006 establish Peugeot Citroën as the Bulgarian market leader
• Motor dealer data
• Franchised dealership sales outlets exceed 200 in number for the first time in 2005
• The limited number of sales contracts produces exceptionally high average sales per contract
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Bulgaria are below the Europe-wide averages
• Competitor dynamics
• Extended warranties: warranty schemes are being promoted by a small minority of dealers
• Manufacturer relationships
• Extended warranties: few importers operate warranty schemes for the brands they manage

6.0 CZECH REPUBLIC

• Introduction
• Passenger vehicle data
• Sales of used cars, including imports, are likely to have easily outgrown sales of new cars
• The Opel, Renault and Volkswagen brands all hold a market share in excess of 10%
• Motor dealer data
• The number of dealer outlets peaks at 489 in 2003 but varies little over the full 2001-5 period
• The sales efficiency of Croatian dealers appears low when compared to the European average
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Croatia are below the Europe-wide averages
• Competitor dynamics
• Extended warranties: a majority of Croatian dealerships promote non-captive warranties only
• Manufacturer relationships
• Extended warranties: 12 brands had warranty programs up and running at the time of the research

7.0 CZECH REPUBLIC

• Introduction
• Passenger vehicle data
• Rapid growth in sales of used cars help to offset the continuing decline in sales of new vehicles
• The aggregate share of sales of brands within the Volkswagen grouping remains above 50%
• Motor dealer data
• The number of franchised dealer outlets recovers from the low point reached in 2003…
• … although dealers are likely to become increasingly reliant upon sales of used vehicles
• Dealer survey - top level results
• Overall point-of-sale take-up rates in the Czech Republic are below the Europe-wide averages
• Competitor dynamics
• Extended warranties: a significant market for non-captive warranties has grown in recent years…
• … with the Global Automotive Group's Carlife ranking among the sector's main protagonists
• Manufacturer relationships
• Extended warranties: a majority of brands organise warranty schemes on an internal basis

8.0 DENMARK

• Introduction
• Passenger vehicle data
• Sales of both new and used passenger cars have developed strongly in recent years
• Suzuki and Toyota push General Motors and Renault Nissan out of the top five groupings
• Motor dealer data
• The rate of decline in the number of franchised dealerships levels out in 2004 and 2005…
• … although modest sales efficiency suggests that a further downsizing remains on the cards
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Denmark are below the Europe-wide averages
• Competitor dynamics
• Extended warranties: independent warranty providers have yet to make serious progress
• Manufacturer relationships
• Extended warranties: few manufacturer brands have developed extended warranty schemes

9.0 FRANCE

• Introduction
• Passenger vehicle data
• France's passenger car market is seemingly ossified in terms of its sales volume and value
• The combined share of Peugeot Citroën and Renault Nissan is declining gradually
• Motor dealer data
• The number of franchised outlets has stabilised since the 20.2% annual decline in 2002…
• … with French dealerships displaying a degree of sales efficiency ahead of the European average
• Dealer survey - top level results
• Overall point-of-sale take-up rates in France are above the Europe-wide averages
• Competitor dynamics
• Extended warranties: the major non-captive providers are the leading finance and leasing firms…
• … although independent providers like Icare and Gras Savoye also compete in this channel
• Manufacturer relationships
• Extended warranties: Icare and the RAC operate the majority of manufacturer warranty schemes

10.0 GERMANY

• Introduction
• Passenger vehicle data
• New car sales stage a recovery in 2006 but the market for used cars continues to decline gently
• Volkswagen Group claims nearly one in three new car registrations in 2006
• Motor dealer data
• The long-standing decline in franchised dealership numbers stabilises by the beginning of 2006
• Average sales per sales contract and sales outlet have risen significantly in recent years
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Germany are above the Europe-wide averages
• Competitor dynamics
• Extended warranties: over a third of dealerships utilise non-captive warranty providers
• Car Garantie is the clear leader in Germany's extended warranty market…
• … with premiums moving up at an annual average rate in excess of 10% in recent years
• Manufacturer relationships
• Extended warranties: Car Garantie accounts for a majority of manufacturer partnerships

11.0 GREECE

• Introduction
• Passenger vehicle data
• Sales of used vehicles continue to grow in Greece although sales of new cars stagnate
• Eight manufacturer groups claim a market share in excess of 5.0% of registrations in 2006
• Motor dealer data
• The number of franchised dealer outlets in Greece reaches a five-year high of 1,721 in 2005
• Greece's unique geography is a likely cause of the country's low average sales per outlet
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Greece vary between new and used cars
• Competitor dynamics
• Extended warranties: dealers promoting warranties tend to focus on captive programs
• Manufacturer relationships
• Extended warranties: Allianz runs warranty programs on behalf of six of the brands surveyed

12.0 HUNGARY

• Introduction
• Passenger vehicle data
• An increase in registration taxes causes a fall in passenger car sales in both 2005 and 2006
• Suzuki punches above its weight as a result of its local manufacturing presence
• Motor dealer data
• Dealership sales outlets grow overall in spite of falls in two years between 2002 and 2006
• … resulting in a vehicle distribution channel whose efficiency is reasonable by regional standards
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Hungary vary between new and used cars
• Competitor dynamics
• Extended warranties: independent warranty suppliers have begun to make progress in Hungary
• Manufacturer relationships
• Extended warranties: only a minority of brands have introduced their own warranty programs

13.0 IRELAND

• Introduction
• Passenger vehicle data
• A boom in the volume of imported vehicles contributes to a buoyant market for used car sales
• Toyota is Ireland's highest selling brand although the Volkswagen grouping is the overall leader
• Motor dealer data
• The number of franchised sales outlets remains static during 2005 following a sharp reduction
• Average sales per sales contract in Ireland are well below the average for Europe as a whole
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Ireland are below the Europe-wide averages
• Competitor dynamics
• Extended warranties: where marketed, both captive and non-captive products are in evidence
• Manufacturer relationships
• Extended warranties: only one manufacturer brand operates its own extended warranty scheme

14.0 ITALY

• Introduction
• Passenger vehicle data
• Sales of used cars breach the 3.0 million threshold in 2006 for the first time since 2003…
• … with dealers now accounting for a share of around 36.0% of used car sales
• The Fiat grouping continues to command a share of almost one third of passenger car sales
• Motor dealer data
• The long decline in the number of dealership outlets reaches a trough at the end of 2004…
• … and Italian dealerships now rank alongside those in the UK in terms of sales efficiency
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Italy are above the Europe-wide averages
• Competitor dynamics
• Extended warranties: extended warranty provision is still dominated by manufacturers…
• … although Car Garantie, Full Assistance Car and Mapfre Warranty are making inroads
• Manufacturer relationships
• Extended warranties: Icare challenges Mondial Assistance and RAS for manufacturer mandates

15.0 NETHERLANDS

• Introduction
• Passenger vehicle data
• The Dutch market for both new and used car sales has stagnated in recent years
• The strong performance of Daihatsu, Kia and Mitsubishi boosts the share of smaller brands
• Motor dealer data
• The number of franchised dealership outlets seems likely to dip below 3,000 during 2007…
• … given that the sales efficiency of Dutch dealerships lags behind the European average
• Dealer survey - top level results
• Overall point-of-sale take-up rates in the Netherlands vary between new and used cars
• Competitor dynamics
• Extended warranties: BOVAG's own Dealergarant is used by some dealers on a non-captive basis
• Manufacturer relationships
• Extended warranties: Car Garantie has picked up several mandates since market entry in 2000…
• … while BOVAG's own insurance company is used for warranty extensions by Toyota

16.0 NORWAY

• Introduction
• Passenger vehicle data
• The share of total new passenger car sales attributable to fleet buyers has risen in recent years
• The Toyota grouping challenges the Ford grouping for second position in the new car market
• Motor dealer data
• The sharp fall in the number of franchised outlets reaches its lowest point in 2003…
• … although apparently low sales efficiency is caused in part by Norway's peculiar geography
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Norway are below the Europe-wide averages
• Competitor dynamics
• Extended warranties: Fragus Warranty Group strengthens its position by linking with ELCON
• Manufacturer relationships
• The provision of extended warranties for new and used cars is purely a non-captive activity

17.0 POLAND

• Introduction
• Passenger vehicle data
• 2005 and 2006 see a continuation of the trend for huge volumes of used car imports in Poland
• Consequently, the vast majority of consumers acquiring a car elect to purchase a used vehicle
• Volkswagen commands a group market share in excess of 20.0% of the passenger car market
• Motor dealer data
• The number of franchised dealer outlets has stabilised but remains low in per capita terms
• The emphasis for Poland's dealers will fall increasingly on the sale of used cars
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Poland are below the Europe-wide averages
• Competitor dynamics
• Extended warranties: Poland remains virgin territory for non-captive warranty propositions
• Manufacturer relationships
• Extended warranties: schemes are now in place for over a half of manufacturer brands

18.0 PORTUGAL

• Introduction
• Passenger vehicle data
• The volume of used car sales in Portugal exceeds 500,000 in each of 2005 and 2006
• The Volkswagen grouping claims a position of leadership in the Portuguese market
• Motor dealer data
• The number of franchised dealership outlets has begun to increase following years of decline…
• … in spite of the fact that they are not particularly productive in terms of average sales per outlet
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Portugal are above the Europe-wide averages
• Competitor dynamics
• Extended warranties: several providers are active in Portugal's non-captive warranty sector
• Manufacturer relationships
• Extended warranties: suppliers include the ACP, Europ Assistance and Mondial Assistance

19.0 ROMANIA

• Introduction
• Passenger vehicle data
• Sales of new passenger cars surge at an average rate of growth per annum of 30.2%
• Dacia alone accounts for well over one third of new passenger car registrations in Romania
• Motor dealer data
• Booming sales of new and used cars brings about a rapid increase in the number of sales outlets
• In terms of average sales per sales outlet, Romanian dealers appear to be reasonably productive
• Dealer survey - top level results
• For new cars, overall point-of-sale take-up rates in Romania are above the Europe-wide averages
• Competitor dynamics
• Extended warranties: where offered, extended warranties are exclusively captive products
• Manufacturer relationships
• Extended warranties: warranty programs have been introduced by only a handful of brands

20.0 RUSSIA

• Introduction
• Passenger vehicle data
• Volumes of both new and used car sales make significant progress in Russia
• The share of new car sales of national manufacturers slips from 79.7% in2004 to 49.5% in 2006
• Motor dealer data
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Russia are below the Europe-wide averages
• Competitor dynamics
• Extended warranties: most dealers that offer warranties do so without external assistance
• Manufacturer relationships
• Extended warranties: only three automotive brands operate their own schemes

21.0 SLOVAKIA

• Introduction
• Passenger vehicle data
• A rapid expansion in imported vehicles causes sales of used cars to surge in 2005 and 2006
• The share of new car sales of the Volkswagen grouping declined rapidly between 2004 to 2006
• Motor dealer data
• Over 100 new franchised dealer outlets opened over a three year period to the start of 2006…
• … although it is possible that this growth may be out of proportion relative to underlying demand
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Slovakia are below the Europe-wide averages
• Competitor dynamics
• Extended warranties: Cargarant pioneers the provision of non-captive programs in Slovakia
• Manufacturer relationships
• Extended warranties: Carlife ties up administration deals with Kia and Porsche Inter Auto Slovakia

22.0 SLOVENIA

• Introduction
• Passenger vehicle data
• Although sales of used cars are rising, Slovenia's passenger car market is largely mature
• The Renault Nissan grouping accounted for almost one in four new car registrations in 2006
• Motor dealer data
• The number of dealership sales outlets recovers from the low point reached in 2002…
• … although average sales per sales contract and sales outlet appear to be relatively low
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Slovenia are below the Europe-wide averages
• Competitor dynamics
• Extended warranties: Marsh is pioneering non-captive extended warranties in Slovenia
• Manufacturer relationships
• Extended warranties: only two manufacturer brands have introduced schemes in Slovenia

23.0 SPAIN

• Introduction
• Passenger vehicle data
• The volume of used car sales finally overtakes the number of new car sales in 2005
• The comparative popularity of Seat makes Volkswagen the leading manufacturer group
• Motor dealer data
• Following a low point reached at the start of 2004, the number of franchised outlets has stabilised…
• … with average sales per sales contract in Spain behind only the values for Bulgaria and Italy
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Spain are above the Europe-wide averages
• Competitor dynamics
• Extended warranties: specialised brokers, such as Esegea and RSM Seguros, begin to emerge
• Manufacturer relationships
• Extended warranties: Aon Gil y Carvajal's Pluralia remains the dominant external player

24.0 SWEDEN

• Introduction
• Passenger vehicle data
• Moderate growth in the market for new cars helps to offset virtually static sales of used cars
• Volvo achieves more than double the sales volume of any other single brand in Sweden
• Motor dealer data
• Following a period of decline, the number of outlets rises by 6.9% in the year to the start of 2006…
• … although measured by sales per sales outlet, dealers generate relatively low volumes
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Sweden are below the Europe-wide averages
• Competitor dynamics
• Extended warranties: where offered, warranties are usually sourced from independent providers
• Manufacturer relationships
• Extended warranties: only three manufacturer brands operate their own warranty schemes

25.0 SWITZERLAND

• Introduction
• Passenger vehicle data
• Sales of used cars remained virtually static in Switzerland over the 2002-6 time frame
• Four manufacturer groups account for almost a half of sales of new passenger vehicles in 2006
• Motor dealer data
• A dull market for sales of new and used cars causes dealer sales outlet numbers to contract…
• … but sales per sales outlet in Switzerland remain chronically low relative to the European average
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Switzerland are above the Europe-wide averages
• Competitor dynamics
• Extended warranties: Car Garantie and eurotax Garantie have cultivated the market since 1993
• Manufacturer relationships
• Extended warranties: eurotax Garantie accounts for the majority of manufacturer relationships

26.0 TURKEY

• Introduction
• Passenger vehicle data
• Sales of new vehicles in Turkey fall back from the peak of 451,000 achieved in 2004
• Renault's local manufacturing joint venture with Oyak is a key driver of its leadership position
• Motor dealer data
• Turkey registers average annual growth of 6.6% in the number of dealership sales outlets
• … and average sales per sales contract and sales outlet are well ahead of the European averages
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Turkey vary between new and used cars
• Competitor dynamics
• Extended warranties: a notable proportion of dealers work only with independent warranty firms…
• … which include DSSA, a Greek company that is also active in Cyprus and Portugal
• Manufacturer relationships
• Extended warranties: most brands with warranty schemes manage these on an internal basis

27.0 UKRAINE

• Introduction
• Passenger vehicle data
• Sales of new passenger cars in the Ukraine surge to over 370,000 in 2006
• Brands distributed by UkrAVTO Corporation dominate the market for new car sales
• Motor dealer data
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Ukraine are below the Europe-wide averages
• Competitor dynamics
• Extended warranties: several dealers promote schemes organised by manufacturers or importers
• Manufacturer relationships
• Extended warranties: programs have been developed only by a small minority of brands

28.0 UNITED KINGDOM

• Introduction
• Passenger vehicle data
• Falling sales of new cars to consumers bring about a contraction in the overall market…
• … with used car sales also having diminished at an average annual rate of -0.4% since 2002
• Solid sales of brands within the Ford grouping help to preserve its market leader status
• Motor dealer data
• The shrinkage in franchised dealership sales outlets in the UK is comparatively modest…
• … as the sector continues to achieve average sales per outlet far ahead of the European average
• Dealer survey - top level results
• Overall point-of-sale take-up rates in the UK are below the Europe-wide averages
• Competitor dynamics
• Extended warranties: a variety of non-captive schemes compete in the dealer channel…
• … with Car Care Plan having rolled out several important initiatives to grow its business
• Manufacturer relationships
• Extended warranties: Mondial Assistance and Car Care Plan remain the foremost suppliers

GRAPHICS / TABLES

• Dealers contacted for the research, segmented by country and manufacturer group affiliation
• Manufacturer groups and brands contacted for the research
• Overview of the passenger car parc in Europe, 2002-6
• Overview of new passenger car sales in Europe, 2002-6
• New passenger car sales made to consumers as a % of total new passenger car sales in Europe, 2002-6
• Overview of used passenger car sales in Europe, 2002-6
• Used passenger car sales as a % of the passenger car parc in Europe, 2002-6
• New car registrations in Europe segmented by manufacturer group, 2005/6
• Number of franchised automotive dealership sales outlets in Europe, 2001-5
• Average sales volume per franchised automotive dealership sales outlet in Europe, 2005
• Comparison of % of dealers offering extended warranties at the point of sale in Europe, 2007
• Comparison of average number of providers used by dealers offering extended warranties in Europe, 2007
• Comp. of captive / non-captive op. mods. used by dealers offering motor ins. at the pos. in Europe, 2007
• Comp. of captive / non-captive op. mods. used by dealers off. motor ins. at the pos. in Europe, 2007 (data)
• Comparison of average % of new car purchasers contracting extended warranties at the pos. in Europe, 2007
• Comparison of overall % of new car purchasers contracting extended warranties at the pos. in Europe, 2007
• Comparison of average % of used car purchasers contracting extended warranties at the pos. in Europe, 2007
• Comparison of overall % of used car purchasers contracting extended warranties at the pos. in Europe, 2007
• Comp. of % of manufacturers / importers with arrangements for branded extended warranties in Europe, 2007
• Approximate size of the market for extended warranties for new and used cars in Europe, 2006
• Global financial services revenues and pre-tax profits of major automotive manufacturer groups, 2005-6
• Passenger car parc and new / used passenger car sales in Austria, 2002-6
• New car registrations in Austria segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Austria, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Austria, 2005
• Extended warranties for new and used cars in Austria: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Austria, 2007
• Pen., op. models and partner market shares for man.-branded extended warranties in Austria, 2007
• Passenger car parc and new / used passenger car sales in Belgium, 2002-6
• New car registrations in Belgium segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Belgium, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Belgium, 2005
• Extended warranties for new and used cars in Belgium: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Belgium, 2007
• Pen., op. models and partner market shares for man.-branded extended warranties in Belgium, 2007
• Passenger car parc and new / used passenger car sales in Bulgaria, 2002-6
• New car registrations in Bulgaria segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Bulgaria, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Bulgaria, 2005
• Extended warranties for new and used cars in Bulgaria: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Bulgaria, 2007
• Penetration and operating models for manufacturer-branded extended warranties in Bulgaria, 2007
• Passenger car parc and new / used passenger car sales in Croatia, 2002-6
• Number of franchised automotive dealership sales outlets in Croatia, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Croatia, 2005
• Extended warranties for new and used cars in Croatia: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Croatia, 2007
• Pen., op. models and partner market shares for man.-branded extended warranties in Croatia, 2007
• Passenger car parc and new / used passenger car sales in the Czech Rep., 2002-6
• New car registrations in the Czech Rep. segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in the Czech Rep., 2001-5
• Key data points for the franchised automotive dealership distribution channel in the Czech Rep., 2005
• Extended warranties for new and used cars in Czech Rep.: key dealer survey results, 2007
• Pen., op. mods. and non-capt. part. mkt. shares for extended warranties mktd. by dealers in Czech Rep., 2007
• Pen., op. models and partner market shares for man.-branded extended warranties in the Czech Rep., 2007
• Passenger car parc and new / used passenger car sales in Denmark, 2002-6
• New car registrations in Denmark segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Denmark, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Denmark, 2005
• Extended warranties for new and used cars in Denmark: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Denmark, 2007
• Pen., op. models and partner market shares for man.-branded extended warranties in Denmark, 2007
• Passenger car parc and new / used passenger car sales in France, 2002-6
• New car registrations in France segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in France, 2001-5
• Key data points for the franchised automotive dealership distribution channel in France, 2005
• Extended warranties for new and used cars in France: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in France, 2007
• Pen., op. models and partner market shares for man.-branded extended warranties in France, 2007
• Passenger car parc and new / used passenger car sales in Germany, 2002-6
• New car registrations in Germany segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Germany, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Germany, 2005
• Extended warranties for new and used cars in Germany: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Germany, 2007
• Pen., op. models and partner market shares for man.-branded extended warranties in Germany, 2007
• Passenger car parc and new / used passenger car sales in Greece, 2002-6
• New car registrations in Greece segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Greece, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Greece, 2005
• Extended warranties for new and used cars in Greece: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Greece, 2007
• Pen., op. models and partner market shares for man.-branded extended warranties in Greece, 2007
• Passenger car parc and new / used passenger car sales in Hungary, 2002-6
• New car registrations in Hungary segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Hungary, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Hungary, 2005
• Extended warranties for new and used cars in Hungary: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Hungary, 2007
• Penetration and operating models for manufacturer-branded extended warranties in Hungary, 2007
• Passenger car parc and new / used passenger car sales in Ireland, 2002-6
• New car registrations in Ireland segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Ireland, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Ireland, 2005
• Extended warranties for new and used cars in Ireland: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Ireland, 2007
• Penetration and operating models for manufacturer-branded extended warranties in Ireland, 2007
• Passenger car parc and new / used passenger car sales in Italy, 2002-6
• New car registrations in Italy segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Italy, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Italy, 2005
• Extended warranties for new and used cars in Italy: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Italy, 2007
• Pen., op. models and partner market shares for man.-branded extended warranties in Italy, 2007
• Passenger car parc and new / used passenger car sales in the Netherlands, 2002-6
• New car registrations in the Netherlands segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in the Netherlands, 2001-5
• Key data points for the franchised automotive dealership distribution channel in the Netherlands, 2005
• Extended warranties for new and used cars in the N'lands: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in N'lands, 2007
• Pen., op. models and partner market shares for man.-branded extended warranties in N'lands, 2007
• Passenger car parc and new / used passenger car sales in Norway, 2002-6
• New car registrations in Norway segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Norway, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Norway, 2005
• Extended warranties for new and used cars in Norway: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Norway, 2007
• Passenger car parc and new / used passenger car sales in Poland, 2002-6
• New car registrations in Poland segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Poland, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Poland, 2005
• Extended warranties for new and used cars in Poland: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Poland, 2007
• Pen., op. models and partner market shares for man.-branded extended warranties in Poland, 2007
• Passenger car parc and new / used passenger car sales in Portugal, 2002-6
• New car registrations in Portugal segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Portugal, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Portugal, 2005
• Extended warranties for new and used cars in Portugal: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Portugal, 2007
• Pen., op. models and partner market shares for man.-branded extended warranties in Portugal, 2007
• Passenger car parc and new / used passenger car sales in Romania, 2002-6
• New car registrations in Romania segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Romania, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Romania, 2005
• Extended warranties for new and used cars in Romania: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Romania, 2007
• Penetration and operating models for manufacturer-branded extended warranties in Romania, 2007
• Passenger car parc and new / used passenger car sales in Russia, 2002-6
• New car registrations in Russia segmented by manufacturer group, 2006
• Extended warranties for new and used cars in Russia: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Russia, 2007
• Penetration and operating models for manufacturer-branded extended warranties in Russia, 2007
• Passenger car parc and new / used passenger car sales in Slovakia, 2002-6
• New car registrations in Slovakia segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Slovakia, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Slovakia, 2005
• Extended warranties for new and used cars in Slovakia: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Slovakia, 2007
• Pen., op. models and partner market shares for man.-branded extended warranties in Slovakia, 2007
• Passenger car parc and new / used passenger car sales in Slovenia, 2002-6
• New car registrations in Slovenia segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Slovenia, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Slovenia, 2005
• Extended warranties for new and used cars in Slovenia: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Slovenia, 2007
• Penetration and operating models for manufacturer-branded extended warranties in Slovenia, 2007
• Passenger car parc and new / used passenger car sales in Spain, 2002-6
• New car registrations in Spain segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Spain, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Spain, 2005
• Extended warranties for new and used cars in Spain: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Spain, 2007
• Pen., op. models and partner market shares for man.-branded extended warranties in Spain, 2007
• Passenger car parc and new / used passenger car sales in Sweden, 2002-6
• New car registrations in Sweden segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Sweden, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Sweden, 2005
• Extended warranties for new and used cars in Sweden: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Sweden, 2007
• Pen., op. models and partner market shares for man.-branded extended warranties in Sweden, 2007
• Passenger car parc and new / used passenger car sales in Switzerland, 2002-6
• New car registrations in Switzerland segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Switzerland, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Switzerland, 2005
• Extended warranties for new and used cars in Switzerland: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Switz., 2007
• Pen., op. models and partner market shares for man.-branded extended warranties in Switzerland, 2007
• Passenger car parc and new / used passenger car sales in Turkey, 2002-6
• New car registrations in Turkey segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Turkey, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Turkey, 2005
• Extended warranties for new and used cars in Turkey: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Turkey, 2007
• Pen., op. models and partner market shares for man.-branded extended warranties in Turkey, 2007
• Passenger car parc and new / used passenger car sales in Ukraine, 2002-6
• New car registrations in Ukraine segmented by manufacturer group, 2006
• Extended warranties for new and used cars in Ukraine: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Ukraine, 2007
• Penetration and operating models for manufacturer-branded extended warranties in Ukraine, 2007
• Passenger car parc and new / used passenger car sales in the UK, 2002-6
• New car registrations in the UK segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in the UK, 2001-5
• Key data points for the franchised automotive dealership distribution channel in the UK, 2005
• Extended warranties for new and used cars in the UK: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in the UK, 2007
• Pen., op. models and partner market shares for man.-branded extended warranties in the UK, 2007