Manufacturer-Branded and Dealer-Intermediated Motor Insurance and Assistance in Europe

SUMMARY

Finaccord's report titled Manufacturer-Branded and Dealer-Intermediated Motor Insurance and Assistance in Europe amalgamates comprehensive and in-depth research covering 26 countries in Europe, namely: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, France, Germany, Greece, Hungary, Ireland, Italy, Norway, Netherlands, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine and the United Kingdom

Based on a survey of 1,370 dealers in these countries, in addition to an investigation covering up to 37 manufacturers and importers in each territory, the study delivers unique insights into the market for packaging motor insurance and road assistance in conjunction with sales of new and used passenger cars bought by consumers through the automotive trade distribution channel. Moreover, the research also generates data describing the size, in terms of policies and premiums, for the market for manufacturer-branded and dealer-intermediated motor insurance in each country

In addition to this unique market data, the survey results are also used to measure the extent to which automotive dealers and manufacturers actually intermediate motor insurance in each country, to calculate average customer take-up rates for motor insurance at the point of sale, and to understand relationships between manufacturers or importers and external motor insurance and assistance providers for branded or endorsed programs

TABLE OF CONTENTS

0.0 EXECUTIVE SUMMARY

• Motor insurance sold by manufacturers and dealers amounts to a €7.30 billion market across Europe
• Sweden's automotive trade has been most successful in retaining its distribution channel share…
• … while Ireland, Denmark, France, Portugal and Switzerland are the least promising markets
• On average, dealerships in Russia collaborate with the highest number of insurance underwriters
• Dealers are most likely to adhere to captive propositions in Denmark, Belgium, Sweden and the UK
• Overall take-up rates at the point of sale are highest among buyers of new cars in Bulgaria
• A clear majority of manufacturers and importers have organised official motor insurance programs…
• … although relationships with insurance providers seem invariably to be made at the national level
• Road assistance schemes have been set up by over 90% of automotive brands in most countries…
• … with manufacturer relationships sought after by both international and local assistance firms
• Motor insurance will remain a key sector within the wider market for automotive financial services

1.0 INTRODUCTION

• What is this report about?
• The focus of the report is on motor insurance related to the sale of passenger cars to individuals
• Rationale
• Financial services provision is crucial to the profitability of automotive entities…
• … and extends to a range of insurance, warranty and assistance concepts…
• … although published information on these markets remains at a premium
• Changes in the structure of the dealer channel have implications for automotive financial services
• Methodology
• Dealer survey
• Manufacturer survey
• Finaccord
• Definitions
• PartnerBASE™

2.0 EUROPEAN OVERVIEW

• Introduction
• Passenger vehicle data
• Europe's passenger car parc is characterized by slow but predictable growth
• Countries in Eastern and South-Eastern Europe provide the best growth opportunities…
• … with sales to commercial customers and fleet buyers outstripping the regional average
• The boom in imported vehicles helps Poland to achieve rapid growth in sales of used cars
• There is ample scope for growth in sales of used cars in Eastern and South-Eastern Europe
• New vehicle registrations are characterised by patriotic tendencies in several countries…
• … although brands such as Honda, Hyundai, Suzuki and Toyota are all making steady progress
• Motor dealer data
• The number of franchised dealers begins to grow following the low point reached in 2003…
• … with the sale efficiency of five countries setting the standards for the rest of Europe
• Dealer survey results - motor insurance
• Dealer penetration rates for motor insurance reach 90% or more in a half of the countries reviewed
• On average, Russian dealerships liaise with over eight underwriters each for motor insurance
• A number of countries are characterised by the high penetration of captive-only propositions
• Average take-up rates for motor insurance are weakest among buyers of new cars in Denmark…
• … with France and Switzerland also below the 10% threshold in terms of overall take-up rates
• Across Europe, slightly over a third of used cars sold by dealers are insured at the point of sale…
• … with Poland, Turkey, Slovakia and Norway achieving the highest overall take-up rates
• Manufacturer / importer survey results - motor insurance
• A clear majority of manufacturers and importers have established motor insurance schemes
• Market size - dealer-intermediated motor insurance
• Car dealerships: a viable motor insurance distribution channel for manufacturers and insurers?
• Dealer-intermediated motor insurance in Europe is worth around €7.30 billion in gross premiums…
• … with Italy, Germany, Russia and the UK the largest markets in terms of outright value…
• … although with the automotive trade in Sweden holding the highest share of the personal market
• Conditions for dealer-intermediated motor insurance are much tougher in a number of markets
• Manufacturer / importer survey results - road assistance
• Over 90% of manufacturer brands have an official program in 20 of the 26 countries investigated…
• … although this activity is apparently less developed in Bulgaria, Russia, Slovenia and Ukraine
• Road assistance markets are populated by both international and local competitors…
• … with some manufacturer brands operating their own assistance service in certain countries
• Manufacturers' captive finance operations
• Financial services constitute a crucial source of profitability to major automotive groups…
• … although the sale of a 51% stake in GMAC by General Motors is a significant development

3.0 AUSTRIA

• Introduction
• Passenger vehicle data
• New car sales advance at an annual average of 2.6% between 2002 and 2006
• Brands within the Volkswagen grouping continue to account for well over a quarter of sales
• Motor dealer data
• Franchised sales outlets increase following the trough reached at the beginning of 2004…
• … but average sales per sales outlet in Austria remain well below the European average
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Austria are below the Europe-wide averages
• Competitor dynamics
• Motor insurance: over 70% of dealerships focus exclusively on manufacturer-branded policies
• Manufacturer relationships
• Motor insurance: a majority of manufacturer brands collaborate with a single, external underwriter
• Road assistance: the ÖAMTC continues to handle the key Ford, Opel and Volkswagen accounts

4.0 BELGIUM

• Introduction
• Passenger vehicle data
• Sales of both new cars and used cars rise strongly in 2006 following years of stagnation
• The continuing popularity of the Citroën brand makes Peugeot Citroën the major group
• Motor dealer data
• The annual decline in dealership sales outlets has continued almost uninterrupted in recent years…
• … although by European standards, dealers generate relatively low sales per outlet
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Belgium are below the Europe-wide averages
• Competitor dynamics
• Motor insurance: there is little scope for marketing non-captive policies through Belgian dealerships
• Manufacturer relationships
• Motor insurance: P&V / Vivium Affinity lay claim to the highest number of manufacturer deals
• Road assistance: Touring Assistance and VTB VAB limit openings for the multi-nationals

5.0 BULGARIA

• Introduction
• Passenger vehicle data
• Sales of both new cars and used cars rise strongly in 2006 following years of stagnation
• Total sales of 7,715 new cars in 2006 establish Peugeot Citroën as the Bulgarian market leader
• Motor dealer data
• Franchised dealership sales outlets exceed 200 in number for the first time in 2005
• The limited number of sales contracts produces exceptionally high average sales per contract
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Bulgaria are above the Europe-wide averages
• Competitor dynamics
• Motor insurance: three companies account for over a half of the dealer intermediated market
• Manufacturer relationships
• Motor insurance: Allianz is an official partner for the importers of eight automotive brands
• Road assistance: Allianz Assistance, Interamerican Assistance and the SBA are all utilised

6.0 CROATIA

• Introduction
• Passenger vehicle data
• Sales of used cars, including imports, are likely to have easily outgrown sales of new cars
• The Opel, Renault and Volkswagen brands all hold a market share in excess of 10%
• Motor dealer data
• The number of dealer outlets peaks at 489 in 2003 but varies little over the full 2001-5 period
• The sales efficiency of Croatian dealers appears low when compared to the European average
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Croatia vary between new and used cars
• Competitor dynamics
• Motor insurance: Croatia Osiguranje and Allianz dominate distribution through dealerships
• Manufacturer relationships
• Motor insurance: only the importers of Mitsubishi, Opel and Seat have formal relationships
• Road assistance: a majority of brands collaborate with HAK in the field of breakdown recovery

7.0 CZECH REPUBLIC

• Introduction
• Passenger vehicle data
• Rapid growth in sales of used cars help to offset the continuing decline in sales of new vehicles
• The aggregate share of sales of brands within the Volkswagen grouping remains above 50%
• Motor dealer data
• The number of franchised dealer outlets recovers from the low point reached in 2003…
• … although dealers are likely to become increasingly reliant upon sales of used vehicles
• Dealer survey - top level results
• Overall point-of-sale take-up rates in the Czech Republic vary between new and used cars
• Competitor dynamics
• Motor insurance: a small number of entities dominate point-of-sale provision of motor insurance
• Manufacturer relationships
• Motor insurance: the majority of brands collaborate with a panel of between three and five insurers
• Road assistance: local assistance companies continue to shut out the international competitors…
• … although Coris claims the Fiat Group account and AXA Assistance works with Renault

8.0 DENMARK

• Introduction
• Passenger vehicle data
• Sales of both new and used passenger cars have developed strongly in recent years
• Suzuki and Toyota push General Motors and Renault Nissan out of the top five groupings
• Motor dealer data
• The rate of decline in the number of franchised dealerships levels out in 2004 and 2005…
• … although modest sales efficiency suggests that a further downsizing remains on the cards
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Denmark are below the Europe-wide averages
• Competitor dynamics
• Motor insurance: there is little or no scope for independent insurers to sell through dealerships
• Manufacturer relationships
• Motor insurance: Codan, If and Topdanmark dominate partnerships for branded insurance
• Road assistance: Dansk Autohjælp and Falck dominate manufacturer brand relationships
• Falck, in particular, is keen to expand its business in Scandinavia and elsewhere in Europe

9.0 FRANCE

• Introduction
• Passenger vehicle data
• France's passenger car market is seemingly ossified in terms of its sales volume and value
• The combined share of Peugeot Citroën and Renault Nissan is declining gradually
• Motor dealer data
• The number of franchised outlets has stabilised since the 20.2% annual decline in 2002…
• … with French dealerships displaying a degree of sales efficiency ahead of the European average
• Dealer survey - top level results
• Overall point-of-sale take-up rates in France are below the Europe-wide averages
• Competitor dynamics
• Motor insurance: dealers focus mainly on intermediation of manufacturer-branded policies…
• … with the leading finance and leasing providers having made little headway in this sector
• Manufacturer relationships
• Motor insurance: SATEC's ODL emerges as a new competitor in the market for branded policies…
• … although numerous underwriters and brokers continue to compete for manufacturer mandates
• Altima continues to work with Peugeot and Renault, the leading two automotive brands in France
• April Développement has been linked to BMW and Mini since 2005…
• … with the objective of offering an insurance proposition that covers every risk profile…
• … and with great effort having been put into improving the efficacy of the dealer sales channel
• Road assistance: Europ Assistance / Mondial Assistance dominate manufacturer partnerships…

10.0 GERMANY

• Introduction
• Passenger vehicle data
• New car sales stage a recovery in 2006 but the market for used cars continues to decline gently
• Volkswagen Group claims nearly one in three new car registrations in 2006
• Motor dealer data
• The long-standing decline in franchised dealership numbers stabilises by the beginning of 2006
• Average sales per sales contract and sales outlet have risen significantly in recent years
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Germany are below the Europe-wide averages
• Competitor dynamics
• Motor insurance: several underwriters are cultivating the car dealership distribution channel
• Manufacturer relationships
• Motor insurance: captive brokers play a prominent role in manufacturer-branded insurance
• Volkswagen Versicherungsdienst made significant progress during the course of 2006…
• … as a consequence of making several key changes to its strategic partnership with Allianz
• … with Allianz / Frankfurter and Garanta / Nürnberger prominent in non-captive arrangements
• Road assistance: the indigenous manufacturer groups operate their own assistance services…
• … although other competitors include ADAC, AvD, Europ Assistance and Mondial Assistance

11.0 GREECE

• Introduction
• Passenger vehicle data
• Sales of used vehicles continue to grow in Greece although sales of new cars stagnate
• Eight manufacturer groups claim a market share in excess of 5.0% of registrations in 2006
• Motor dealer data
• The number of franchised dealer outlets in Greece reaches a five-year high of 1,721 in 2005
• Greece's unique geography is a likely cause of the country's low average sales per outlet
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Greece are above the Europe-wide averages
• Competitor dynamics
• Motor insurance: Ethniki is the most frequently used non-captive provider in a fragmented market
• Manufacturer relationships
• Motor insurance: brokers play a prominent role in the market for branded motor insurance
• Road assistance: Mondial Assistance and ELPA claim the majority of manufacturer relationships

12.0 HUNGARY

• Introduction
• Passenger vehicle data
• An increase in registration taxes causes a fall in passenger car sales in both 2005 and 2006
• Suzuki punches above its weight as a result of its local manufacturing presence
• Motor dealer data
• Dealership sales outlets grow overall in spite of falls in two years between 2002 and 2006
• … resulting in a vehicle distribution channel whose efficiency is reasonable by regional standards
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Hungary are above the Europe-wide averages
• Competitor dynamics
• Motor insurance: Allianz Hungária, Generali Providencia and Uniqa are the dominant suppliers
• Manufacturer relationships
• Motor insurance: Allianz Hungária and Generali also operate several branded schemes…
• … although a broker, Eurorisk, holds the relationship with seven manufacturer brands
• Road assistance: Magyar Autóklub accounts for a half of manufacturer partnerships

13.0 IRELAND

• Introduction
• Passenger vehicle data
• A boom in the volume of imported vehicles contributes to a buoyant market for used car sales
• Toyota is Ireland's highest selling brand although the Volkswagen grouping is the overall leader
• Motor dealer data
• The number of franchised sales outlets remains static during 2005 following a sharp reduction
• Average sales per sales contract in Ireland are well below the average for Europe as a whole
• Dealer survey - top level results
• Motor insurance is hardly ever offered to private consumers by dealerships in Ireland
• Competitor dynamics
• Motor insurance: car dealerships are not perceived to be a viable distribution option
• Manufacturer relationships
• Motor insurance: few branded motor insurance schemes have been established in Ireland
• Road assistance: the AA currently holds the highest number of manufacturer relationships

14.0 ITALY

• Introduction
• Passenger vehicle data
• Sales of used cars breach the 3.0 million threshold in 2006 for the first time since 2003…
• … with dealers now accounting for a share of around 36.0% of used car sales
• The Fiat grouping continues to command a share of almost one third of passenger car sales
• Motor dealer data
• The long decline in the number of dealership outlets reaches a trough at the end of 2004…
• … and Italian dealerships now rank alongside those in the UK in terms of sales efficiency
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Italy are below the Europe-wide averages
• Competitor dynamics
• Motor insurance: Identicar, through I.Car, and other non-captive insurers have made progress
• Manufacturer relationships
• Motor insurance: the three Fiat Group brands offer policies underwritten by two partners…
• … although the vast majority of brands prefer to work on an exclusive basis with a single insurer
• Road assistance: Europ Assistance and ACI Global hold Mondial Assistance at bay

15.0 NETHERLANDS

• Introduction
• Passenger vehicle data
• The Dutch market for both new and used car sales has stagnated in recent years
• The strong performance of Daihatsu, Kia and Mitsubishi boosts the share of smaller brands
• Motor dealer data
• The number of franchised dealership outlets seems likely to dip below 3,000 during 2007…
• … given that the sales efficiency of Dutch dealerships lags behind the European average
• Dealer survey - top level results
• Overall point-of-sale take-up rates in the Netherlands are below the Europe-wide averages
• Competitor dynamics
• Motor insurance: non-captive motor insurance provision appears to occur on an ad hoc basis
• Manufacturer relationships
• Motor insurance: Generali is linked to the brands within the Fiat and Volkswagen groupings
• Road assistance: the ANWB accounts for over a half of relationships for breakdown recovery

16.0 NORWAY

• Introduction
• Passenger vehicle data
• The share of total new passenger car sales attributable to fleet buyers has risen in recent years
• The Toyota grouping challenges the Ford grouping for second position in the new car market
• Motor dealer data
• The sharp fall in the number of franchised outlets reaches its lowest point in 2003…
• … although apparently low sales efficiency is caused in part by Norway's peculiar geography
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Norway are above the Europe-wide averages
• Competitor dynamics
• Motor insurance: If and Gjensidige are easily the most prominent non-captive underwriters
• Manufacturer relationships
• Motor insurance: Tennant Forsikring picks up a valuable relationship in the shape of Toyota
• Road assistance: Viking Redningstjeneste possesses by far the highest number of partnerships

17.0 POLAND

• Introduction
• Passenger vehicle data
• 2005 and 2006 see a continuation of the trend for huge volumes of used car imports in Poland
• Consequently, the vast majority of consumers acquiring a car elect to purchase a used vehicle
• Volkswagen commands a group market share in excess of 20.0% of the passenger car market
• Motor dealer data
• The number of franchised dealer outlets has stabilised but remains low in per capita terms
• The emphasis for Poland's dealers will fall increasingly on the sale of used cars
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Poland are above the Europe-wide averages
• Competitor dynamics
• Motor insurance: PZU, ERGO Hestia and Allianz continue to dominate the dealer channel
• Manufacturer relationships
• Motor insurance: Allianz, ERGO Hestia and PZU also dominate manufacturer partnerships
• Road assistance: AXA Assistance and Pol Assistance provide competition to a dominant trio

18.0 PORTUGAL

• Introduction
• Passenger vehicle data
• The volume of used car sales in Portugal exceeds 500,000 in each of 2005 and 2006
• The Volkswagen grouping claims a position of leadership in the Portuguese market
• Motor dealer data
• The number of franchised dealership outlets has begun to increase following years of decline…
• … in spite of the fact that they are not particularly productive in terms of average sales per outlet
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Portugal are below the Europe-wide averages
• Competitor dynamics
• Motor insurance: captive propositions still struggle to usurp independent dealer relationships
• Manufacturer relationships
• Motor insurance: a majority of automotive brands work with single partners for motor insurance…
• Road assistance: the ACP currently claims well over a half of manufacturer relationships

19.0 ROMANIA

• Introduction
• Passenger vehicle data
• Sales of new passenger cars surge at an average rate of growth per annum of 30.2%
• Dacia alone accounts for well over one third of new passenger car registrations in Romania
• Motor dealer data
• Booming sales of new and used cars brings about a rapid increase in the number of sales outlets
• In terms of average sales per sales outlet, Romanian dealers appear to be reasonably productive
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Romania are above the Europe-wide averages
• Competitor dynamics
• Motor insurance: over 50% of Romanian dealers intermediate non-captive offerings
• Manufacturer relationships
• Motor insurance: fewer than a half of the manufacturer brands surveyed have created partnerships
• Road assistance: through Dacia Asistenta, Dacia operates its own assistance service in Romania

20.0 RUSSIA

• Introduction
• Passenger vehicle data
• Volumes of both new and used car sales make significant progress in Russia
• The share of new car sales of national manufacturers slips from 79.7% in2004 to 49.5% in 2006
• Motor dealer data
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Russia are above the Europe-wide averages
• Competitor dynamics
• Motor insurance: the vast majority of dealerships intermediate non-captive propositions only
• Manufacturer relationships
• Motor insurance: only a minority of brands have established approved programs thus far
• Road assistance: breakdown recovery is organised by dealers rather than by automotive brands

21.0 SLOVAKIA

• Introduction
• Passenger vehicle data
• A rapid expansion in imported vehicles causes sales of used cars to surge in 2005 and 2006
• The share of new car sales of the Volkswagen grouping declined rapidly between 2004 to 2006
• Motor dealer data
• Over 100 new franchised dealer outlets opened over a three year period to the start of 2006…
• … although it is possible that this growth may be out of proportion relative to underlying demand
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Slovakia are above the Europe-wide averages
• Competitor dynamics
• Motor insurance: Allianz and Kooperativa continue to dominate point-of-sale provision
• Manufacturer relationships
• Motor insurance: branded insurance is most commonly sourced from a panel of underwriters
• Road assistance: Autoklub Slovakia Assistance claims a majority of the key relationships

22.0 SLOVENIA

• Introduction
• Passenger vehicle data
• Although sales of used cars are rising, Slovenia's passenger car market is largely mature
• The Renault Nissan grouping accounted for almost one in four new car registrations in 2006
• Motor dealer data
• The number of dealership sales outlets recovers from the low point reached in 2002…
• … although average sales per sales contract and sales outlet appear to be relatively low
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Slovenia are close to the Europe-wide averages
• Competitor dynamics
• Motor insurance: dealer involvement can almost always be classified as non-captive provision
• Manufacturer relationships
• Motor insurance: only a handful of brands have appointed preferred partners in this field
• Road assistance: AMZS works closely with a number of manufacturer brands in Slovenia

23.0 SPAIN

• Introduction
• Passenger vehicle data
• The volume of used car sales finally overtakes the number of new car sales in 2005
• The comparative popularity of Seat makes Volkswagen the leading manufacturer group
• Motor dealer data
• Following a low point reached at the start of 2004, the number of franchised outlets has stabilised…
• … with average sales per sales contract in Spain behind only the values for Bulgaria and Italy
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Spain are below the Europe-wide averages
• Competitor dynamics
• Motor insurance: manufacturer-branded insurance is impeded by the agency status of dealers
• Manufacturer relationships
• Motor insurance: major brands lacking a branded proposition include Chevrolet, Honda and Toyota
• Road assistance: RACE and Europ Assistance claim the lion's share of manufacturer mandates

24.0 SWEDEN

• Introduction
• Passenger vehicle data
• Moderate growth in the market for new cars helps to offset virtually static sales of used cars
• Volvo achieves more than double the sales volume of any other single brand in Sweden
• Motor dealer data
• Following a period of decline, the number of outlets rises by 6.9% in the year to the start of 2006…
• … although measured by sales per sales outlet, dealers generate relatively low volumes
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Sweden are above the Europe-wide averages
• Competitor dynamics
• Motor insurance: most dealerships concentrate on intermediating captive insurance policies
• Manufacturer relationships
• Motor insurance: If, including Volvia, accounts for a majority of branded insurance programs
• Road assistance: Skade och Räddningslarm has been bought by SOS International

25.0 SWITZERLAND

• Introduction
• Passenger vehicle data
• Sales of used cars remained virtually static in Switzerland over the 2002-6 time frame
• Four manufacturer groups account for almost a half of sales of new passenger vehicles in 2006
• Motor dealer data
• A dull market for sales of new and used cars causes dealer sales outlet numbers to contract…
• … but sales per sales outlet in Switzerland remain chronically low relative to the European average
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Switzerland are below the Europe-wide averages
• Competitor dynamics
• Motor insurance: car dealerships in Switzerland utilise a variety of operating models
• Manufacturer relationships
• Motor insurance: only a minority of manufacturer brands offer policies under their own name
• Road assistance: Touring Club Suisse has accumulated 1.45 million individual customers

26.0 TURKEY

• Introduction
• Passenger vehicle data
• Sales of new vehicles in Turkey fall back from the peak of 451,000 achieved in 2004
• Renault's local manufacturing joint venture with Oyak is a key driver of its leadership position
• Motor dealer data
• Turkey registers average annual growth of 6.6% in the number of dealership sales outlets
• … and average sales per sales contract and sales outlet are well ahead of the European averages
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Turkey are above the Europe-wide averages
• Competitor dynamics
• Motor insurance: over 40% of dealers adhere exclusively to captive insurance offerings
• Manufacturer relationships
• Motor insurance: only six brands collaborate with a single partner for motor insurance
• Road assistance: Mapfre's Tur Assist and IKS claim the lion's share of manufacturer mandates

27.0 UKRAINE

• Introduction
• Passenger vehicle data
• Sales of new passenger cars in the Ukraine surge to over 370,000 in 2006
• Brands distributed by UkrAVTO Corporation dominate the market for new car sales
• Motor dealer data
• Dealer survey - top level results
• For new cars, overall point-of-sale take-up rates in Ukraine are above the Europe-wide average
• Competitor dynamics
• Motor insurance: a host of underwriters are targeting dealerships as a distribution channel
• Manufacturer relationships
• Motor insurance: the main insurance partner of UkrAVTO Corporation is Generali Garant
• Road assistance: Garant Assistance and SOS Service Ukraine are the frontrunners

28.0 UNITED KINGDOM

• Introduction
• Passenger vehicle data
• Falling sales of new cars to consumers bring about a contraction in the overall market…
• … with used car sales also having diminished at an average annual rate of -0.4% since 2002
• Solid sales of brands within the Ford grouping help to preserve its market leader status
• Motor dealer data
• The shrinkage in franchised dealership sales outlets in the UK is comparatively modest…
• … as the sector continues to achieve average sales per outlet far ahead of the European average
• Dealer survey - top level results
• Overall point-of-sale take-up rates in the UK are below the Europe-wide averages
• Competitor dynamics
• Motor insurance: Norwich Union is targeting the dealership channel as a non-captive provider…
• … with its focus on seven-day insurance policies that can be bundled automatically by dealers
• Manufacturer relationships
• Motor insurance: manufacturer-branded insurance is almost ubiquitous…
• … although there have been a number of changes in underwriting relationships since mid-2006
• Road assistance: AA, Mondial Assistance and RAC still hold the major relationships

GRAPHICS / TABLES

• Dealers contacted for the research, segmented by country and manufacturer group affiliation
• Manufacturer groups and brands contacted for the research
• Overview of the passenger car parc in Europe, 2002-6
• Overview of new passenger car sales in Europe, 2002-6
• New passenger car sales made to consumers as a % of total new passenger car sales in Europe, 2002-6
• Overview of used passenger car sales in Europe, 2002-6
• Used passenger car sales as a % of the passenger car parc in Europe, 2002-6
• New car registrations in Europe segmented by manufacturer group, 2005/6
• Number of franchised automotive dealership sales outlets in Europe, 2001-5
• Average sales volume per franchised automotive dealership sales outlet in Europe, 2005
• Comparison of % of dealers offering motor insurance at the point of sale in Europe, 2007
• Comparison of average number of providers used by dealers offering motor insurance in Europe, 2007
• Comp. of captive / non-captive op. mods. used by dealers offering motor ins. at the pos. in Europe, 2007
• Comp. of captive / non-captive op. mods. used by dealers off. motor ins. at the pos. in Europe, 2007 (data)
• Comparison of average % of new car purchasers contracting motor insurance at the pos. in Europe, 2007
• Comparison of overall % of new car purchasers contracting motor insurance at the pos. in Europe, 2007
• Comparison of average % of used car purchasers contracting motor insurance at the pos. in Europe, 2007
• Comparison of overall % of used car purchasers contracting motor insurance at the pos. in Europe, 2007
• Comp. of % of manufacturers / importers with arrangements for branded motor insurance in Europe, 2007
• Approximate size of the dealer-intermediated personal motor insurance market in Europe, 2006
• Approximate % of the total personal motor insurance market in Europe that is dealer-intermediated, 2006
• Comparison of % of manufacturers / importers with arrangements for branded road assist. in Europe, 2007
• Partner market shares for manufacturer-branded road assistance in Europe, 2007
• Partner market shares for manufacturer-branded road assistance in Europe, 2007 (data)
• Global financial services revenues and pre-tax profits of major automotive manufacturer groups, 2005-6
• Passenger car parc and new / used passenger car sales in Austria, 2002-6
• New car registrations in Austria segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Austria, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Austria, 2005
• Manufacturer-branded and dealer-intermediated motor ins. in Austria: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for motor insurance mktd. by dealers in Austria, 2007
• Pen., op. models and partner market shares for man.-branded motor insurance in Austria, 2007
• Pen., op. models and partner market shares for manufacturer-branded road assistance in Austria, 2007
• Passenger car parc and new / used passenger car sales in Belgium, 2002-6
• New car registrations in Belgium segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Belgium, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Belgium, 2005
• Manufacturer-branded and dealer-intermediated motor ins. in Belgium: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for motor insurance mktd. by dealers in Belgium, 2007
• Pen., op. models and partner market shares for man.-branded motor insurance in Belgium, 2007
• Pen., op. models and partner market shares for manufacturer-branded road assistance in Belgium, 2007
• Passenger car parc and new / used passenger car sales in Bulgaria, 2002-6
• New car registrations in Bulgaria segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Bulgaria, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Bulgaria, 2005
• Manufacturer-branded and dealer-intermediated motor ins. in Bulgaria: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for motor insurance mktd. by dealers in Bulgaria, 2007
• Pen., op. models and partner market shares for man.-branded motor insurance in Bulgaria, 2007
• Pen., op. models and partner market shares for manufacturer-branded road assistance in Bulgaria, 2007
• Passenger car parc and new / used passenger car sales in Croatia, 2002-6
• Number of franchised automotive dealership sales outlets in Croatia, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Croatia, 2005
• Manufacturer-branded and dealer-intermediated motor insurance in Croatia: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for motor insurance mktd. by dealers in Croatia, 2007
• Pen., op. models and partner market shares for man.-branded motor insurance in Croatia, 2007
• Pen., op. models and partner market shares for manufacturer-branded road assistance in Croatia, 2007
• Passenger car parc and new / used passenger car sales in the Czech Rep., 2002-6
• New car registrations in the Czech Rep. segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in the Czech Rep., 2001-5
• Key data points for the franchised automotive dealership distribution channel in the Czech Rep., 2005
• Manufacturer-branded and dealer-intermediated motor ins. in Czech Rep.: key dealer survey results, 2007
• Pen., op. mods. and non-capt. part. mkt. shares for motor insurance mktd. by dealers in Czech Rep., 2007
• Pen., op. models and partner market shares for man.-branded motor insurance in the Czech Rep., 2007
• Pen., op. models and partner market shares for man.-branded road assistance in the Czech Rep., 2007
• Passenger car parc and new / used passenger car sales in Denmark, 2002-6
• New car registrations in Denmark segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Denmark, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Denmark, 2005
• Manufacturer-branded and dealer-intermediated motor ins. in Denmark: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for motor insurance mktd. by dealers in Denmark, 2007
• Pen., op. models and partner market shares for man.-branded motor insurance in Denmark, 2007
• Pen., op. models and partner market shares for manufacturer-branded road assistance in Denmark, 2007
• Passenger car parc and new / used passenger car sales in France, 2002-6
• New car registrations in France segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in France, 2001-5
• Manufacturer-branded and dealer-intermediated motor insurance in France: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for motor insurance mktd. by dealers in France, 2007
• Pen., op. models and partner market shares for man.-branded motor insurance in France, 2007
• Pen., op. models and partner market shares for manufacturer-branded road assistance in France, 2007
• Passenger car parc and new / used passenger car sales in Germany, 2002-6
• New car registrations in Germany segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Germany, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Germany, 2005
• Manufacturer-branded and dealer-intermediated motor ins. in Germany: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for motor insurance mktd. by dealers in Germany, 2007
• Pen., op. models and partner market shares for man.-branded motor insurance in Germany, 2007
• Pen., op. models and partner market shares for manufacturer-branded road assistance in Germany, 2007
• Passenger car parc and new / used passenger car sales in Greece, 2002-6
• New car registrations in Greece segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Greece, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Greece, 2005
• Manufacturer-branded and dealer-intermediated motor insurance in Greece: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for motor insurance mktd. by dealers in Greece, 2007
• Pen., op. models and partner market shares for man.-branded motor insurance in Greece, 2007
• Pen., op. models and partner market shares for manufacturer-branded road assistance in Greece, 2007
• Passenger car parc and new / used passenger car sales in Hungary, 2002-6
• New car registrations in Hungary segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Hungary, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Hungary, 2005
• Manufacturer-branded and dealer-intermediated motor ins. in Hungary: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for motor insurance mktd. by dealers in Hungary, 2007
• Pen., op. models and partner market shares for man.-branded motor insurance in Hungary, 2007
• Pen., op. models and partner market shares for manufacturer-branded road assistance in Hungary, 2007
• Passenger car parc and new / used passenger car sales in Ireland, 2002-6
• New car registrations in Ireland segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Ireland, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Ireland, 2005
• Manufacturer-branded and dealer-intermediated motor ins. in Ireland: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for motor insurance mktd. by dealers in Ireland, 2007
• Pen., op. models and partner market shares for man.-branded motor insurance in Ireland, 2007
• Pen., op. models and partner market shares for manufacturer-branded road assistance in Ireland, 2007
• Passenger car parc and new / used passenger car sales in Italy, 2002-6
• New car registrations in Italy segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Italy, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Italy, 2005
• Manufacturer-branded and dealer-intermediated motor insurance in Italy: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for motor insurance mktd. by dealers in Italy, 2007
• Pen., op. models and partner market shares for man.-branded motor insurance in Italy, 2007
• Pen., op. models and partner market shares for manufacturer-branded road assistance in Italy, 2007
• Passenger car parc and new / used passenger car sales in the Netherlands, 2002-6
• New car registrations in the Netherlands segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in the Netherlands, 2001-5
• Key data points for the franchised automotive dealership distribution channel in the Netherlands, 2005
• Manufacturer-branded and dealer-intermediated motor ins. in the N'lands: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for motor insurance mktd. by dealers in N'lands, 2007
• Pen., op. models and partner market shares for man.-branded motor insurance in N'lands, 2007
• Pen., op. models and partner market shares for manufacturer-branded road assistance in N'lands, 2007
• Passenger car parc and new / used passenger car sales in Norway, 2002-6
• New car registrations in Norway segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Norway, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Norway, 2005
• Manufacturer-branded and dealer-intermediated motor insurance in Norway: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for motor insurance mktd. by dealers in Norway, 2007
• Pen., op. models and partner market shares for man.-branded motor insurance in Norway, 2007
• Pen., op. models and partner market shares for manufacturer-branded road assistance in Norway, 2007
• Passenger car parc and new / used passenger car sales in Poland, 2002-6
• New car registrations in Poland segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Poland, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Poland, 2005
• Manufacturer-branded and dealer-intermediated motor insurance in Poland: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for motor insurance mktd. by dealers in Poland, 2007
• Pen., op. models and partner market shares for man.-branded motor insurance in Poland, 2007
• Pen., op. models and partner market shares for manufacturer-branded road assistance in Poland, 2007
• Passenger car parc and new / used passenger car sales in Portugal, 2002-6
• New car registrations in Portugal segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Portugal, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Portugal, 2005
• Manufacturer-branded and dealer-intermediated motor ins. in Portugal: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for motor insurance mktd. by dealers in Portugal, 2007
• Pen., op. models and partner market shares for man.-branded motor insurance in Portugal, 2007
• Pen., op. models and partner market shares for manufacturer-branded road assistance in Portugal, 2007
• Passenger car parc and new / used passenger car sales in Romania, 2002-6
• New car registrations in Romania segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Romania, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Romania, 2005
• Manufacturer-branded and dealer-intermediated motor ins. in Romania: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for motor insurance mktd. by dealers in Romania, 2007
• Pen., op. models and partner market shares for man.-branded motor insurance in Romania, 2007
• Pen., op. models and partner market shares for manufacturer-branded road assistance in Romania, 2007
• Passenger car parc and new / used passenger car sales in Russia, 2002-6
• New car registrations in Russia segmented by manufacturer group, 2006
• Manufacturer-branded and dealer-intermediated motor ins.urance in Russia: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for motor insurance mktd. by dealers in Russia, 2007
• Pen., op. models and partner market shares for man.-branded motor insurance in Russia, 2007
• Passenger car parc and new / used passenger car sales in Slovakia, 2002-6
• New car registrations in Slovakia segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Slovakia, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Slovakia, 2005
• Manufacturer-branded and dealer-intermediated motor ins. in Slovakia: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for motor insurance mktd. by dealers in Slovakia, 2007
• Pen., op. models and partner market shares for man.-branded motor insurance in Slovakia, 2007
• Pen., op. models and partner market shares for manufacturer-branded road assistance in Slovakia, 2007
• Passenger car parc and new / used passenger car sales in Slovenia, 2002-6
• New car registrations in Slovenia segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Slovenia, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Slovenia, 2005
• Manufacturer-branded and dealer-intermediated motor ins. in Slovenia: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for motor insurance mktd. by dealers in Slovenia, 2007
• Pen., op. models and partner market shares for man.-branded motor insurance in Slovenia, 2007
• Pen., op. models and partner market shares for manufacturer-branded road assistance in Slovenia, 2007
• Passenger car parc and new / used passenger car sales in Spain, 2002-6
• New car registrations in Spain segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Spain, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Spain, 2005
• Manufacturer-branded and dealer-intermediated motor ins.urance in Spain: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for motor insurance mktd. by dealers in Spain, 2007
• Pen., op. models and partner market shares for man.-branded motor insurance in Spain, 2007
• Pen., op. models and partner market shares for manufacturer-branded road assistance in Spain, 2007
• Passenger car parc and new / used passenger car sales in Sweden, 2002-6
• New car registrations in Sweden segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Sweden, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Sweden, 2005
• Manufacturer-branded and dealer-intermediated motor ins. in Sweden: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for motor insurance mktd. by dealers in Sweden, 2007
• Pen., op. models and partner market shares for man.-branded motor insurance in Sweden, 2007
• Pen., op. models and partner market shares for manufacturer-branded road assistance in Sweden, 2007
• Passenger car parc and new / used passenger car sales in Switzerland, 2002-6
• New car registrations in Switzerland segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Switzerland, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Switzerland, 2005
• Manufacturer-branded and dealer-intermediated motor ins. in Switzerland: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for motor insurance mktd. by dealers in Switz., 2007
• Pen., op. models and partner market shares for man.-branded motor insurance in Switzerland, 2007
• Pen., op. models and partner market shares for manufacturer-branded road assistance in Switz., 2007
• Passenger car parc and new / used passenger car sales in Turkey, 2002-6
• New car registrations in Turkey segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Turkey, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Turkey, 2005
• Manufacturer-branded and dealer-intermediated motor ins. in Turkey: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for motor insurance mktd. by dealers in Turkey, 2007
• Pen., op. models and partner market shares for man.-branded motor insurance in Turkey, 2007
• Pen., op. models and partner market shares for manufacturer-branded road assistance in Turkey, 2007
• Passenger car parc and new / used passenger car sales in Ukraine, 2002-6
• New car registrations in Ukraine segmented by manufacturer group, 2006
• Manufacturer-branded and dealer-intermediated motor ins. in Ukraine: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for motor insurance mktd. by dealers in Ukraine, 2007
• Pen., op. models and partner market shares for man.-branded motor insurance in Ukraine, 2007
• Pen., op. models and partner market shares for manufacturer-branded road assistance in Ukraine, 2007
• Passenger car parc and new / used passenger car sales in the UK, 2002-6
• New car registrations in the UK segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in the UK, 2001-5
• Key data points for the franchised automotive dealership distribution channel in the UK, 2005
• Manufacturer-branded and dealer-intermediated motor insurance in the UK: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for motor insurance mktd. by dealers in the UK, 2007
• Pen., op. models and partner market shares for man.-branded motor insurance in the UK, 2007
• Pen., op. models and partner market shares for manufacturer-branded road assistance in the UK, 2007