European On-site Power End-user Requirements

SUMMARY

• EXECUTIVE SUMMARY
  • Introduction to European On-site Power Requirements
    • Abstract
    • Introduction to the Project
    • Representative Interview Segmentation
  • Strategic Conclusions
    • Trends for On-site Power
    • Product and Service Requirements
    • Purchasing Decision and Criteria
    • Customer Satisfaction
    • Company Performance
• INTRODUCTION AND PROJECT DEFINITIONS
  • Project Objectives and Scope
    • Objectives of this Study
    • Project Scope
• TRENDS FOR ON-SITE POWER IN EUROPE
  • Customer Awareness
    • Introduction
    • Brand Awareness
    • Perceived Brand Attributes
    • Customer Awareness Conclusions
  • Service Outsourcing
    • Introduction
    • Degree of Outsourcing of On-site Power
    • LTSA: Importance of the Different Attributes
    • Level of Interest in Performance Based Contracts
    • Service Outsourcing Conclusions
• PURCHASING DECISION AND CRITERIA
  • Financial Decision-Making Process
    • Introduction
    • On-site Power Selection: How do Companies Make their FinancialDecisions?
    • On-site Power Selection: How Have Legislation and EconomicConditions Changed Buying Habits
  • Decision-Making Criteria and Customer Expectations
    • Introduction
    • How Important is Each Criterion in Decision-Making?
  • On-site Power Selection: What is Reliability?
    • Definitions of Reliability
  • On-site Power Selection: How Can Reliability Make a Difference BetweenSuppliers?
    • Minimum Acceptable Reliability
• PRODUCT AND SERVICE REQUIREMENTS
  • Product Performance Requirements
    • Introduction
    • Importance of Product Performance Criteria
  • Service Requirements
    • Introduction
    • Importance of Service Criteria
• CUSTOMER SATISFACTION
  • Customer Satisfaction with Suppliers' Product Performance
    • Satisfaction Analysis Overview
    • Reliability
    • Availability
    • System Efficiency
    • System Emissions
    • Output
    • System Pricing
  • Customer Satisfaction with Suppliers' Service
    • Satisfaction Analysis Overview
    • Speed of Response
    • Quality of Work
    • Customer Service
    • Technical Know-how
    • Customer Training
    • Cost of Service
  • Implications for Customer Loyalty
    • Drivers of Change
• EVALUATION OF KEY ON-SITE POWER PROVIDERS
  • Alstom/Siemens
    • Product Performance Satisfaction versus Importance
    • Service Satisfaction versus Importance
    • Customer Quotes on Alstom/Siemens
  • Centrax
    • Product Performance Satisfaction versus Importance
    • Service Satisfaction versus Importance
    • Customer Quotes on Centrax
  • Wartsila
    • Product Performance Satisfaction versus Importance
    • Service Satisfaction versus Importance
    • Customer Quotes on Wartsila
  • GE
    • Product Performance Satisfaction versus Importance
    • Service Satisfaction versus Importance
    • Customer Quotes on GE
  • Roll-Royce (Engines)
    • Product Performance Satisfaction versus Importance
    • Service Satisfaction versus Importance
    • Customer Quotes on Rolls-Royce (Engines)
  • Turbomach
    • Product Performance Satisfaction versus Importance
    • Service Satisfaction versus Importance
    • Customer Quotes on Turbomach
  • Caterpillar
    • Product Performance Satisfaction versus Importance
    • Service Satisfaction versus Importance
    • Customer Quotes on Caterpillar
  • MAN
    • Product Performance Satisfaction versus Importance
    • Service Satisfaction versus Importance
    • Customer Quotes on MAN
  • Turbomeca
    • Product Performance Satisfaction versus Importance
    • Service Satisfaction versus Importance
    • Customer Quotes on Turbomeca
  • Jenbacher
    • Product Performance Satisfaction versus Importance
    • Service Satisfaction versus Importance
    • Customer Quotes on Jenbacher
  • Rolls-Royce (Turbines)
    • Product Performance Satisfaction versus Importance
    • Customer Quotes on Rolls-Royce
• ON-SITE POWER MARKET AWARDS
  • Award Category: Service Leadership
    • Award Description
    • Research Methodology
    • Measurement Criteria
    • Award Recipient: Centrax
  • Award Category: Product Leadership
    • Award Description
    • Research Methodology
    • Measurement Criteria
    • Award Recipient: Turbomach
  • Award Category: Customer Focus
    • Award Description
    • Research Methodology
    • Measurement Criteria
    • Award Recipient: GE Jenbacher