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Asia Pacific Operational CRM Software Markets
Product Type: Market Research Report Publication Date: Oct 05, 2005
 
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SUMMARY

High Presence of In-house OCRM Software Solutions a Key Challenge for OCRM Service Providers

Medium and large enterprises in the Asia Pacific region having an established in-house operational customer relationship management (OCRM) software solution structure is a prime concern for the vendors of such solutions. As a result, participants in the OCRM markets are reluctant to make heavy investments in developing full-fledged solutions as this involves high costs in transporting data from the existing to a new platform. Vendors also face a problem in integrating their gamut of solutions with the information technology (IT) infrastructure of their client companies. To boost their market share these solution providers must reiterate the advantages of adopting full-scale OCRM software solutions over the in-house ones.

This Frost & Sullivan research service provides an overview of and an outlook for the OCRM software markets in the Asia Pacific region. The study segments the markets into sales force automation (SFA), marketing automation, customer service, and analytics. It provides detailed revenue forecasts and market share analyses and is essential for both large and small market participants seeking maximum return on investments.

Intense Competition Drives Enterprises in Asia Pacific to Adopt OCRM Software

While the enterprises in the global OCRM software markets have to survive in a competitive environment, the situation is similar in the Asia Pacific region. To succeed in this set-up, these companies continuously opt for enhanced product differentiation strategies to provide greater value to end users. "Simultaneously, the large- and medium-sized enterprises that have incorporated the OCRM software are seriously considering to expand and upgrade their current CRM functionalities for superior performance," notes the analyst of this research service. "In addition, the Asia Pacific OCRM software vendors -- coming out with an extensive range of products with varied value propositions at lesser costs -- have encouraged the enterprises to increasingly invest in OCRM software."

IT Initiatives by Government Opens New Prospects for the Markets

"Government departments across the Asia Pacific region -- Australia and New Zealand, Singapore, China, India, Thailand, and Malaysia -- have realized the importance to provide better services to their citizens and their internal employees," says the analyst. "Enterprise applications are increasingly being used to extract business critical data and information from the back-end and legacy systems to facilitate integrated access."

Overall, banking, financial services, and insurance (BFSI), telecommunication, and government verticals were the main adopters of the OCRM software in the Asia Pacific region during 2004. Encouragingly, between 2005 and 2011, government, manufacturing, and information technology and IT-enabled services (IT&ITES) verticals, are likely to surface as the prominent drivers for growth.

TABLE OF CONTENTS

  • 1. Strategic Analysis of the Asia Pacific Operational CRM Software Market
    • 1. Market Overview and Definitions
      • 1. Market Overview and Definitions
    • 2. Market Engineering Measurement Analysis
      • 1. Market Engineering Measurement Analysis
    • 3. Industry Challenges
      • 1. Industry Challenges
    • 4. Market Drivers
      • 1. Market Drivers
        • a. Customer-centric Approach to Business
        • b. Intense Global Competition
        • c. Rapid Growth in Call Center Businesses
        • d. Availability of Effective and Low-cost Solutions
        • e. Expanding IT Initiatives of Government
    • 5. Market Restraints
      • 1. Market Restraints
        • a. Low Awarenes Level about OCRM Software
        • b. Resistance to Adoption of OCRM Software
        • c. Greater Demand for Modular Solutions
        • d. Limited IT Budgets of Medium-sized Enterprises
        • e. Difficulty in Gaining Early ROI from OCRM Software
    • 6. Revenue Forecasts
      • 1. Revenue Forecasts
    • 7. Revenue Analysis
      • 1. Revenue Analysis
    • 8. Revenue Analysis by Geographic Region
      • 1. Revenue Analysis by Geographic Region
    • 9. Vertical Revenue Analysis
      • 1. Vertical Revenue Analysis
    • 10. Segment Revenue Analysis
      • 1. Segment Revenue Analysis
    • 11. Revenue Analysis - by Size of Enterprise
      • 1. Revenue Analysis - by Size of Enterprise
    • 12. Hosted CRM: Key Trends
      • 1. Hosted CRM: Key Trends
    • 13. Mobile CRM: Key Trends
      • 1. Mobile CRM: Key Trends
    • 14. Pricing Analysis
      • 1. Pricing Analysis
    • 15. Distribution Analysis
      • 1. Distribution Analysis
    • 16. Competitive Analysis
      • 1. Competitive Analysis
    • 17. Market Share Analysis
      • 1. Market Share Analysis
    • 18. Frost & Sullivan Asia Pacific Operational Customer Relationship Management Software Market Awards 2005
      • 1. Best Bang for the Buck Award
      • 2. Award Recipient: Sage Software
      • 3. Market Penetration Leadership Award
      • 4. Award Recipient: Microsoft Corporation
      • 5. Product Differentiation Innovation Award
      • 6. Award Recipient: Siebel Systems
  • 2. Strategic Analysis of Australia and New Zealand Operational CRM Software Market
    • 1. Market Overview
      • 1. Market Overview
    • 2. Market Engineering Measurement Analysis
      • 1. Market Engineering Measurement Analysis
    • 3. Market Drivers
      • 1. Market Drivers
        • a. Competitive Advantage
        • b. Leverage on Existing CRM Modules
        • c. Proven ROI
        • d. Increasing Customer-centric Business Models
        • e. Increased Operational Effectiveness
    • 4. Market Restraints
      • 1. Market Restraints
        • a. Business Criticality
        • b. Call for Change Management
        • c. Price-sensitive Market
        • d. High Level of Saturation of OCRM Software Market
        • e. Resistance from Medium-sized Enterprises
    • 5. Revenue Forecasts
      • 1. Revenue Forecasts
    • 6. Revenue Analysis
      • 1. Revenue Analysis
    • 7. Revenue Analysis by Vertical
      • 1. Revenue Analysis by Vertical
    • 8. Revenue Analysis by Segment
      • 1. Revenue Analysis by Segment
    • 9. Revenue Analysis - by Size of Enterprise
      • 1. Revenue Analysis - by Size of Enterprise
    • 10. Hosted CRM: Key Trends
      • 1. Hosted CRM: Key Trends
    • 11. Mobile CRM: Key Trends
      • 1. Mobile CRM: Key Trends
    • 12. Pricing Analysis
      • 1. Pricing Analysis
    • 13. Distribution Channel: Key Trends for OCRM Market
      • 1. Distribution Channel: Key trends for OCRM Software Market
    • 14. Competitive Analysis
      • 1. Competitive Analysis
    • 15. Market Share Analysis
      • 1. Market Share Analysis
    • 16. Strategic Analysis and Forecasts of Sales Force Automation Software Market
      • 1. Strategic Analysis and Forecasts of Sales Force Automation Software Market
    • 17. Strategic Analysis and Forecasts of the Marketing Automation Software Market
      • 1. Strategic Analysis and Forecasts of the Marketing Automation Software Market
    • 18. Strategic Analysis and Forecasts of CRM Analytics Software Market
      • 1. Strategic Analysis and Forecasts of CRM Analytics Software Market
    • 19. Strategic Analysis and Forecasts of Customer Services Software Market
      • 1. Strategic Analysis and Forecasts of Customer Services Software Market
  • 3. Strategic Analysis of China Operational CRM Software Market
    • 1. Market Overview
      • 1. Market Overview
    • 2. Market Engineering Measurement Analysis
      • 1. Market Engineering Measurement Analysis
    • 3. Market Drivers
      • 1. Market Drivers
        • a. Customer Service Gaining Importance
        • b. Need for More Efficient Means of Communication
        • c. E-government Initiatives in China
        • d. Fast Growing High Tech Manufacturing Sector
        • e. High Price Sensitivity
    • 4. Market Restraints
      • 1. Market Restraints
        • a. Lacking in IT and Management Infrastructure
        • b. Having Little Successful References
        • c. Limited Qualified Personnel
        • d. Presence of Mid-market Enterprises
        • e. Over Expectation of Customers
    • 5. Revenue Forecasts
      • 1. Revenue Forecasts
    • 6. Revenue Analysis
      • 1. Revenue Analysis
    • 7. Revenue Analysis by Vertical
      • 1. Revenue Analysis by Vertical
    • 8. Revenue Analysis by Segment
      • 1. Revenue Analysis by Segment
    • 9. Revenue Analysis - by Size of Enterprise
      • 1. Revenue Analysis - by Size of Enterprise
    • 10. Hosted CRM: Key Trends
      • 1. Hosted CRM: Key Trends
    • 11. Mobile CRM: Key Trends
      • 1. Mobile CRM: Key Trends
    • 12. Pricing Analysis
      • 1. Pricing Analysis
    • 13. Distribution Channel: Key Trends for OCRM Market
      • 1. Distribution Channel: Key trends for OCRM software market
    • 14. Competitive Analysis
      • 1. Competitive Analysis
    • 15. Market Share Analysis
      • 1. Market Share Analysis
    • 16. Strategic Analysis and Forecasts of Sales Force Automation Software Market
      • 1. Strategic Analysis and Forecasts of Sales Force Automation Software Market
    • 17. Strategic Analysis and Forecasts of the Marketing Automation Software Market
      • 1. Strategic Analysis and Forecasts of the Marketing Automation Software Market
    • 18. Strategic Analysis and Forecasts of CRM Analytics Software Market
      • 1. Strategic Analysis and Forecasts of CRM Analytics Software Market
    • 19. Strategic Analysis and Forecasts of Customer Services Software Market
      • 1. Strategic Analysis and Forecasts of Customer Services Software Market
  • 4. Strategic Analysis of the Hong Kong Operational CRM Software Market
    • 1. Market Overview
      • 1. Market Overview
    • 2. Market Engineering Measurement Analysis
      • 1. Market Engineering Measurement Analysis
    • 3. Market Drivers
      • 1. Market Drivers
        • a. Customer-focused Approach
        • b. Aggressive Government Strategies toward IT Adoption
        • c. Growing Banking and Telecom Sector
        • d. Growth of Medium-sized Enterprises
        • e. Value for Money Offerings by Vendors
    • 4. Market Restraints
      • 1. Market Restraints
        • a. Low value proposition of OCRM Software
        • b. Difficulty in Measuring ROI
        • c. Lack of Technical Expertise
        • d. Localization and Customization
        • e. Security Concerns
    • 5. Revenue Forecasts
      • 1. Revenue Forecasts
    • 6. Revenue Analysis
      • 1. Revenue Analysis
    • 7. Revenue Analysis by Vertical
      • 1. Revenue Analysis by Vertical
    • 8. Revenue Analysis by Segment
      • 1. Revenue Analysis by Segment
    • 9. Revenue Analysis - by Size of Enterprise
      • 1. Revenue Analysis - by Size of Enterprise
    • 10. Hosted CRM: Key Trends
      • 1. Hosted CRM: Key Trends
    • 11. Mobile CRM: Key Trends
      • 1. Mobile CRM: Key Trends
    • 12. Pricing Analysis
      • 1. Pricing Analysis
    • 13. Distribution Channel: Key Trends for OCRM Market
      • 1. Distribution Channel: Key trends for OCRM software market
    • 14. Competitive Analysis
      • 1. Competitive Analysis
    • 15. Market Share Analysis
      • 1. Market Share Analysis
    • 16. Strategic Analysis and Forecasts of Sales Force Automation Software Market
      • 1. Strategic Analysis and Forecasts of Sales Force Automation Software Market
    • 17. Strategic Analysis and Forecasts of the Marketing Automation Software Market
      • 1. Strategic Analysis and Forecasts of the Marketing Automation Software Market
    • 18. Strategic Analysis and Forecasts of CRM Analytics Software Market
      • 1. Strategic Analysis and Forecasts of CRM Analytics Software Market
    • 19. Strategic Analysis and Forecasts of Customer Services Software Market
      • 1. Strategic Analysis and Forecasts of Customer Services Software Market
  • 5. Strategic Analysis of the Indian Operational CRM Software Market
    • 1. Market Overview
      • 1. Market Overview
    • 2. Market Engineering Measurement Analysis
      • 1. Market Engineering Measurement Analysis
    • 3. Market Drivers
      • 1. Market Drivers
        • a. Extensive presence of ERP
        • b. Strong SI support
        • c. Market Competition
        • d. Ideal Destination for Offshore Delivery
        • e. Growing Customer-centric Businesses
    • 4. Market Restraints
      • 1. Market Restraints
        • a. Price Sensitivity
        • b. Low Back-End Automation
        • c. High TCO
        • d. Change Management Challenge
        • e. Unawareness of Business Benefits
    • 5. Revenue Forecasts
      • 1. Revenue Forecasts
    • 6. Revenue Analysis
      • 1. Revenue Analysis
    • 7. Revenue Analysis by Vertical
      • 1. Revenue Analysis by Vertical
    • 8. Revenue Analysis by Segment
      • 1. Revenue Analysis by Segment
    • 9. Revenue Analysis - by Size of Enterprise
      • 1. Revenue Analysis - by Size of Enterprise
    • 10. Hosted CRM: Key Trends
      • 1. Hosted CRM: Key Trends
    • 11. Mobile CRM: Key Trends
      • 1. Mobile CRM: Key Trends
    • 12. Pricing Analysis
      • 1. Pricing Analysis
    • 13. Distribution Channel: Key Trends for OCRM Market
      • 1. Distribution Channel: Key trends for OCRM software market
    • 14. Competitive Analysis
      • 1. Competitive Analysis
    • 15. Market Share Analysis
      • 1. Market Share Analysis
    • 16. Strategic Analysis and Forecasts of Sales Force Automation Software Market
      • 1. Strategic Analysis and Forecasts of Sales Force Automation Software Market
    • 17. Strategic Analysis and Forecasts of the Marketing Automation Software Market
      • 1. Strategic Analysis and Forecasts of the Marketing Automation Software Market
    • 18. Strategic Analysis and Forecasts of CRM Analytics Software Market
      • 1. Strategic Analysis and Forecasts of CRM Analytics Software Market
    • 19. Strategic Analysis and Forecasts of Customer Services Software Market
      • 1. Strategic Analysis and Forecasts of Customer Services Software Market
  • 6. Strategic Analysis of the Indonesian Operational CRM Software Market
    • 1. Market Overview
      • 1. Market Overview
    • 2. Market Engineering Measurement Analysis
      • 1. Market Engineering Measurement Analysis
    • 3. Market Drivers
      • 1. Market Drivers
        • a. Importance toward Customer Service
        • b. Increased Information Technology (IT) Spending
        • c. Value for Money OCRM Solutions
        • d. Increase in the Number of Service-based Medium-sized Enterprises
    • 4. Market Restraints
      • 1. Market Restraints
        • a. Slow Rate of Enterprise Level Application Adoption
        • b. Financial Constraints
        • c. Low Level of Automation
        • d. Lack of Awareness of Software Solutions
    • 5. Revenue Forecasts
      • 1. Revenue Forecasts
    • 6. Revenue Analysis
      • 1. Revenue Analysis
    • 7. Revenue Analysis by Vertical
      • 1. Revenue Analysis by Vertical
    • 8. Revenue Analysis by Segment
      • 1. Revenue Analysis by Segment
    • 9. Revenue Analysis - by Size of Enterprise
      • 1. Revenue Analysis - by Size of Enterprise
    • 10. Hosted CRM: Key Trends
      • 1. Hosted CRM: Key Trends
    • 11. Mobile CRM: Key Trends
      • 1. Mobile CRM: Key Trends
    • 12. Pricing Analysis
      • 1. Pricing Analysis
    • 13. Distribution Channel: Key Trends for OCRM Market
      • 1. Distribution Channel: Key trends for OCRM software market
    • 14. Competitive Analysis
      • 1. Competitive Analysis
    • 15. Market Share Analysis
      • 1. Market Share Analysis
    • 16. Strategic Analysis and Forecasts of Sales Force Automation Software Market
      • 1. Strategic Analysis and Forecasts of Sales Force Automation Software Market
    • 17. Strategic Analysis and Forecasts of the Marketing Automation Software Market
      • 1. Strategic Analysis and Forecasts of the Marketing Automation Software Market
    • 18. Strategic Analysis and Forecasts of CRM Analytics Software Market
      • 1. Strategic Analysis and Forecasts of CRM Analytics Software Market
    • 19. Strategic Analysis and Forecasts of Customer Services Software Market
      • 1. Strategic Analysis and Forecasts of Customer Services Software Market
  • 7. Strategic Analysis of the Malaysian Operational CRM Software Market
    • 1. Market Overview
      • 1. Market Overview
    • 2. Market Engineering Measurement Analysis
      • 1. Market Engineering Measurement Analysis
    • 3. Market Drivers
      • 1. Market Drivers
        • a. Customer-centric Delivery and Support
        • b. OCRM Software Solutions at an Affordable Range
        • c. Growth of Service-based Medium-sized Enterprises
        • d. Standardization Drive by Global MNCs
        • e. Growth of Mobility and Communication Needs
    • 4. Market Restraints
      • 1. Market Restraints
        • a. Slow Adoption Rate of Enterprise Level Applications
        • b. Mismatch between Business Strategy and OCRM Software
        • c. Longer Sales Cycle
        • d. Difficulty in Measuring ROI
    • 5. Revenue Forecasts
      • 1. Revenue Forecasts
    • 6. Revenue Analysis
      • 1. Revenue Analysis
    • 7. Revenue Analysis by Vertical
      • 1. Revenue Analysis by Vertical
    • 8. Revenue Analysis by Segment
      • 1. Revenue Analysis by Segment
    • 9. Revenue Analysis - by Size of Enterprise
      • 1. Revenue Analysis - by Size of Enterprise
    • 10. Hosted CRM: Key Trends
      • 1. Hosted CRM: Key Trends
    • 11. Mobile CRM: Key Trends
      • 1. Mobile CRM: Key Trends
    • 12. Pricing Analysis
      • 1. Pricing Analysis
    • 13. Distribution Channel: Key Trends for OCRM Market
      • 1. Distribution Channel: Key trends for OCRM software market
    • 14. Competitive Analysis
      • 1. Competitive Analysis
    • 15. Market Share Analysis
      • 1. Market Share Analysis
    • 16. Strategic Analysis and Forecasts of Sales Force Automation Software Market
      • 1. Strategic Analysis and Forecasts of Sales Force Automation Software Market
    • 17. Strategic Analysis and Forecasts of the Marketing Automation Software Market
      • 1. Strategic Analysis and Forecasts of the Marketing Automation Software Market
    • 18. Strategic Analysis and Forecasts of CRM Analytics Software Market
      • 1. Strategic Analysis and Forecasts of CRM Analytics Software Market
    • 19. Strategic Analysis and Forecasts of Customer Services Software Market
      • 1. Strategic Analysis and Forecasts of Customer Services Software Market
  • 8. Strategic Analysis of the Philippines Operational CRM Software Market
    • 1. Market Overview
      • 1. Market Overview
    • 2. Market Engineering Measurement Analysis
      • 1. Market Engineering Measurement Analysis
    • 3. Market Drivers
      • 1. Market Drivers
        • a. Presence of Enterprise Applications
        • b. Customer-centric Business Models
        • c. Increasing Awareness of OCRM
        • d. Market Competitiveness
        • e. Competitive Price Slashes
    • 4. Market Restraints
      • 1. Market Restraints
        • a. Price Sensitivity
        • b. Resistance toward Change Management
        • c. High Total Cost of Offering
        • d. Prolonged Decision-making
        • e. Limited Direct Presence of Vendors
    • 5. Revenue Forecasts
      • 1. Revenue Forecasts
    • 6. Revenue Analysis
      • 1. Revenue Analysis
    • 7. Revenue Analysis by Vertical
      • 1. Revenue Analysis by Vertical
    • 8. Revenue Analysis by Segment
      • 1. Revenue Analysis by Segment
    • 9. Revenue Analysis - by Size of Enterprise
      • 1. Revenue Analysis - by Size of Enterprise
    • 10. Hosted CRM: Key Trends
      • 1. Hosted CRM: Key Trends
    • 11. Mobile CRM: Key Trends
      • 1. Mobile CRM: Key Trends
    • 12. Pricing Analysis
      • 1. Pricing Analysis
    • 13. Distribution Channel: Key Trends for OCRM Market
      • 1. Distribution Channel: Key trends for OCRM software market
    • 14. Competitive Analysis
      • 1. Competitive Analysis
    • 15. Market Share Analysis
      • 1. Market Share Analysis
    • 16. Strategic Analysis and Forecasts of Sales Force Automation Software Market
      • 1. Strategic Analysis and Forecasts of Sales Force Automation Software Market
    • 17. Strategic Analysis and Forecasts of the Marketing Automation Software Market
      • 1. Strategic Analysis and Forecasts of the Marketing Automation Software Market
    • 18. Strategic Analysis and Forecasts of CRM Analytics Software Market
      • 1. Strategic Analysis and Forecasts of CRM Analytics Software Market
    • 19. Strategic Analysis and Forecasts of Customer Services Software Market
      • 1. Strategic Analysis and Forecasts of Customer Services Software Market
  • 9. Strategic Analysis of the Singapore Operational CRM Software Market
    • 1. Market Overview
      • 1. Market Overview
    • 2. Market Engineering Measurement Analysis
      • 1. Market Engineering Measurement Analysis
    • 3. Market Drivers
      • 1. Market Drivers
        • a. Enhanced Customer Service and Support
        • b. Mobility and Faster Communication Needs
        • c. Introduction of Effective and Low-cost Solutions
        • d. Medium-sized Enterprises Drive OCRM Software Adoption
        • e. IT Initiatives of Government
    • 4. Market Restraints
      • 1. Market Restraints
        • a. Ineffective Utilization of the Current OCRM Software Solutions
        • b. Enterprises Implementing Corrective Measures instead of Upgrades
        • c. Product Quality Improvements Dominant against Service-based Needs
        • d. Mismatch between Business Strategy and OCRM Software'
        • e. Saturation in the Demand for OCRM Software by Large Enterprises
    • 5. Revenue Forecasts
      • 1. Revenue Forecasts
    • 6. Revenue Analysis
      • 1. Revenue Analysis
    • 7. Revenue Analysis by Vertical
      • 1. Revenue Analysis by Vertical
    • 8. Revenue Analysis by Segment
      • 1. Revenue Analysis by Segment
    • 9. Revenue Analysis - by Size of Enterprise
      • 1. Revenue Analysis - by Size of Enterprise
    • 10. Hosted CRM: Key Trends
      • 1. Hosted CRM: Key Trends
    • 11. Mobile CRM: Key Trends
      • 1. Mobile CRM: Key Trends
    • 12. Pricing Analysis
      • 1. Pricing Analysis
    • 13. Distribution Channel: Key Trends for OCRM Market
      • 1. Distribution Channel: Key trends for OCRM software market
    • 14. Competitive Analysis
      • 1. Competitive Analysis
    • 15. Market Share Analysis
      • 1. Market Share Analysis
    • 16. Strategic Analysis and Forecasts of Sales Force Automation Software Market
      • 1. Strategic Analysis and Forecasts of Sales Force Automation Software Market
    • 17. Strategic Analysis and Forecasts of the Marketing Automation Software Market
      • 1. Strategic Analysis and Forecasts of the Marketing Automation Software Market
    • 18. Strategic Analysis and Forecasts of CRM Analytics Software Market
      • 1. Strategic Analysis and Forecasts of CRM Analytics Software Market
    • 19. Strategic Analysis and Forecasts of Customer Services Software Market
      • 1. Strategic Analysis and Forecasts of Customer Services Software Market
  • 10. Strategic Analysis of the South Korean Operational CRM Software Market
    • 1. Market Overview
      • 1. Market Overview
    • 2. Market Engineering Measurement Analysis
      • 1. Market Engineering Measurement Analysis
    • 3. Market Drivers
      • 1. Market Drivers
        • a. Entry of Global Participants across industries
        • b. Change in Customer Demand-Supply Scenario
        • c. Increase in Awareness Level about OCRM Software
        • d. Intense Market Competition
        • e. Increase in Government Initiatives
    • 4. Market Restraints
      • 1. Market Restraints
        • a. High Market Focus toward Few Verticals
        • b. Difficulty in OCRM software Upgrades
        • c. Difficulty in Measuring ROI
        • d. Business Goals and CRM Software Mismatch
        • e. Saturation in Demand from Large Enterprises
    • 5. Revenue Forecasts
      • 1. Revenue Forecasts
    • 6. Revenue Analysis
      • 1. Revenue Analysis
    • 7. Revenue Analysis by Vertical
      • 1. Revenue Analysis by Vertical
    • 8. Revenue Analysis by Segment
      • 1. Revenue Analysis by Segment
    • 9. Revenue Analysis - by Size of Enterprise
      • 1. Revenue Analysis - by Size of Enterprise
    • 10. Hosted CRM: Key Trends
      • 1. Hosted CRM: Key Trends
    • 11. Mobile CRM: Key Trends
      • 1. Mobile CRM: Key Trends
    • 12. Pricing Analysis
      • 1. Pricing Analysis
    • 13. Distribution Channel: Key Trends for OCRM Market
      • 1. Distribution Channel: Key trends for OCRM software market
    • 14. Competitive Analysis
      • 1. Competitive Analysis
    • 15. Market Share Analysis
      • 1. Market Share Analysis
    • 16. Strategic Analysis and Forecasts of Sales Force Automation Software Market
      • 1. Strategic Analysis and Forecasts of Sales Force Automation Software Market
    • 17. Strategic Analysis and Forecasts of the Marketing Automation Software Market
      • 1. Strategic Analysis and Forecasts of the Marketing Automation Software Market
    • 18. Strategic Analysis and Forecasts of CRM Analytics Software Market
      • 1. Strategic Analysis and Forecasts of CRM Analytics Software Market
    • 19. Strategic Analysis and Forecasts of Customer Services Software Market
      • 1. Strategic Analysis and Forecasts of Customer Services Software Market
  • 11. Strategic Analysis of Taiwanese Operational CRM Software Market
    • 1. Market Overview
      • 1. Market Overview
    • 2. Market Engineering Measurement Analysis
      • 1. Market Engineering Measurement Analysis
    • 3. Market Drivers
      • 1. Market Drivers
        • a. Early Adoption of Business Applications
        • b. Mobility and Efficient Communication
        • c. Competitive Pricing
        • d. Global Competition
        • e. Growth of Manufacturing and Government Sectors
    • 4. Market Restraints
      • 1. Market Restraints
        • a. Ineffective Adoption of OCRM Software
        • b. Over Estimation of OCRM's Capability
        • c. Incompatibility with Legacy Systems
        • d. Resistance of Adoption at Enterprise Level
        • e. Lack of Confidence in Foreign Vendors
        • f. Existence of Large Portion of Mid Market
    • 5. Revenue Forecasts
      • 1. Revenue Forecasts
    • 6. Revenue Analysis
      • 1. Revenue Analysis
    • 7. Revenue Analysis by Vertical
      • 1. Revenue Analysis by Vertical
    • 8. Revenue Analysis by Segment
      • 1. Revenue Analysis by Segment
    • 9. Revenue Analysis - by Size of Enterprise
      • 1. Revenue Analysis - by Size of Enterprise
    • 10. Hosted CRM: Key Trends
      • 1. Hosted CRM: Key Trends
    • 11. Mobile CRM: Key Trends
      • 1. Mobile CRM: Key Trends
    • 12. Pricing Analysis
      • 1. Pricing Analysis
    • 13. Distribution Channel: Key Trends for OCRM Market
      • 1. Distribution Channel: Key trends for OCRM software market
    • 14. Competitive Analysis
      • 1. Competitive Analysis
    • 15. Market Share Analysis
      • 1. Market Share Analysis
    • 16. Strategic Analysis and Forecasts of Sales Force Automation Software Market
      • 1. Strategic Analysis and Forecasts of Sales Force Automation Software Market
    • 17. Strategic Analysis and Forecasts of the Marketing Automation Software Market
      • 1. Strategic Analysis and Forecasts of the Marketing Automation Software Market
    • 18. Strategic Analysis and Forecasts of CRM Analytics Software Market
      • 1. Strategic Analysis and Forecasts of CRM Analytics Software Market
    • 19. Strategic Analysis and Forecasts of Customer Services Software Market
      • 1. Strategic Analysis and Forecasts of Customer Services Software Market
  • 12. Strategic Analysis of the Thailand Operational CRM Software Market
    • 1. Market Overview
      • 1. Market Overview
    • 2. Market Engineering Measurement Analysis
      • 1. Market Engineering Measurement Analysis
    • 3. Market Drivers
      • 1. Market Drivers
        • a. Technology Initiatives by Parent Companies
        • b. Leverage on Existing Enterprise Applications
        • c. Increasing Customer-centric Business Models
        • d. Industry Competition
        • e. Retention of Customer Database
    • 4. Market Restraints
      • 1. Market Restraints
        • a. Price-sensitivity
        • b. Need of Technology Not Paramount
        • c. Change Management Challenge
        • d. Lack of Awareness of Business Benefits
        • e. High Total Cost of Offering
    • 5. Revenue Forecasts
      • 1. Revenue Forecasts
    • 6. Revenue Analysis
      • 1. Revenue Analysis
    • 7. Revenue Analysis by Vertical
      • 1. Revenue Analysis by Vertical
    • 8. Revenue Analysis by Segment
      • 1. Revenue Analysis by Segment
    • 9. Revenue Analysis - by Size of Enterprise
      • 1. Revenue Analysis - by Size of Enterprise
    • 10. Hosted CRM: Key Trends
      • 1. Hosted CRM: Key Trends
    • 11. Mobile CRM: Key Trends
      • 1. Mobile CRM: Key Trends
    • 12. Pricing Analysis
      • 1. Pricing Analysis
    • 13. Distribution Channel: Key Trends for OCRM Market
      • 1. Distribution Channel: Key trends for OCRM software market
    • 14. Competitive Analysis
      • 1. Competitive Analysis
    • 15. Market Share Analysis
      • 1. Market Share Analysis
    • 16. Strategic Analysis and Forecasts of Sales Force Automation Software Market
      • 1. Strategic Analysis and Forecasts of Sales Force Automation Software Market
    • 17. Strategic Analysis and Forecasts of the Marketing Automation Software Market
      • 1. Strategic Analysis and Forecasts of the Marketing Automation Software Market
    • 18. Strategic Analysis and Forecasts of CRM Analytics Software Market
      • 1. Strategic Analysis and Forecasts of CRM Analytics Software Market
    • 19. Strategic Analysis and Forecasts of Customer Services Software Market
      • 1. Strategic Analysis and Forecasts of Customer Services Software Market

List Of Figures

Chapter 1

  • OCRM Software Market: Impact of Top Industry Challenges (Asia Pacific), 2005-2011
  • OCRM Software Market: Market Drivers Ranked in Order of Impact (Asia Pacific), 2005-2011
  • OCRM Software Market: Market Restraints Ranked in Order of Impact (Asia Pacific), 2005-2011
  • OCRM Software Market: Unit Shipments and Revenue Forecasts (Asia Pacific), 2001-2011
  • OCRM Software Market: Revenues by Geographic Region (Asia Pacific), 2004 and 2011
  • OCRM Software Market: Percent of Revenues by Verticals (Asia Pacific), 2001-2011
  • OCRM Software Market: Percent of Revenues by Segment (Asia Pacific), 2001-2011
  • OCRM Software Market: Percent of Revenues by Size of Enterprise (Asia Pacific), 2001-2011
  • OCRM Software Market: Percent of Revenues by Hosted CRM (Asia Pacific), 2001-2011
  • OCRM Software Market: Percent of Revenues by Mobile CRM (Asia Pacific), 2001-2011
  • OCRM Software Market: Pricing Analysis (Asia Pacific), 2001-2011
  • OCRM Software Market: Percent of Revenues by Distribution Channels (Asia Pacific), 2001-2011
  • OCRM Software Market: Competitive Structure (Asia Pacific), 2004
  • OCRM Software Market: Company Market Share by Revenues (Asia Pacific), 2004

Chapter 2

  • OCRM Software Market: Market Drivers Ranked in Order of Impact (Australia and New Zealand), 2005-2011
  • OCRM Software Market: Market Restraints Ranked in Order of Impact (Australia and New Zealand), 2005-2011
  • OCRM Software Market: Unit Shipments and Revenue Forecasts (Australia and New Zealand), 2001-2011
  • OCRM Software Market: Percent of Revenues by Verticals (Australia and New Zealand), 2001-2011
  • OCRM Software Market: Percent of Revenues by Segment (Australia and New Zealand), 2001-2011
  • OCRM Software Market: Percent of Revenues by size of enterprise (Australia and New Zealand), 2001-2011
  • OCRM Software Market: Percent of Revenue by Hosted CRM (Australia and New Zealand), 2001-2011
  • OCRM Software Market: Percent of Revenue by Mobile CRM (Australia and New Zealand), 2001-2011
  • OCRM Software Market: Pricing Analysis (Australia and New Zealand), 2001-2011
  • OCRM Software Market: Percent of Revenues by Distribution Channels (Australia and New Zealand), 2001-2011
  • OCRM Software Market: Competitive Structure (Australia and New Zealand), 2004
  • OCRM Software Market: Company Market Share by Revenues (Australia and New Zealand), 2004
  • Sales Force Automation Software Market: Revenue Forecasts (Australia and New Zealand), 2001-2011
  • Marketing Automation Software Market: Revenue Forecasts (Australia and New Zealand), 2001- 2011
  • CRM Analytics Software Market: Revenue Forecasts (Australia and New Zealand), 2001-2011
  • Customer Services Software Market: Revenue Forecasts (Australia and New Zealand), 2001-2011

Chapter 3

  • OCRM Software Market: Market Drivers Ranked in Order of Impact (China), 2005-2011
  • OCRM Software Market: Market Restraints Ranked in Order of Impact (China), 2005-2011
  • OCRM Software Market: Unit Shipments and Revenue Forecasts (China), 2001-2011
  • OCRM Software Market: Percent of Revenues by Verticals (China), 2001-2011
  • OCRM Software Market: Percent of Revenues by Segment (China), 2001-2011
  • OCRM Software Market: Percent of Revenues by size of enterprise (China), 2001-2011
  • OCRM Software Market: Percent of Revenue by Hosted CRM (China), 2001-2011
  • OCRM Software Market: Percent of Revenue by Mobile CRM (China), 2001-2011
  • OCRM Software Market: Pricing Analysis (China), 2001-2011
  • OCRM Software Market: Percent of Revenues by Distribution Channels (China), 2001-2011
  • OCRM Software Market: Competitive Structure (China), 2004
  • OCRM Software Market: Company Market Share by Revenues (China), 2004
  • Sales Force Automation Software Market: Revenue Forecasts (China), 2001-2011
  • Marketing Automation Software Market: Revenue Forecasts (China), 2001- 2011
  • CRM Analytics Software Market: Revenue Forecasts (China), 2001-2011
  • Customer Services Software Market: Revenue Forecasts (China), 2001-2011

Chapter 4

  • OCRM Software Market: Market Drivers Ranked in Order of Impact (Hong Kong), 2005-2011
  • OCRM Software Market: Market Restraints Ranked in Order of Impact (Hong Kong), 2005-2011
  • OCRM Software Market: Unit Shipments and Revenue Forecasts (Hong Kong), 2001-2011
  • OCRM Software Market: Percent of Revenues by Verticals (Hong Kong), 2001-2011
  • OCRM Software Market: Percent of Revenues by Segment (Hong Kong), 2001-2011
  • OCRM Software Market: Percent of Revenues by size of enterprise (Hong Kong), 2001-2011
  • OCRM Software Market: Percent of Revenue by Hosted CRM (Hong Kong), 2001-2011
  • OCRM Software Market: Percent of Revenue by Mobile CRM (Hong Kong), 2001-2011
  • OCRM Software Market: Pricing Analysis (Hong Kong), 2001-2011
  • OCRM Software Market: Percent of Revenues by Distribution Channels (Hong Kong), 2001-2011
  • OCRM Software Market: Competitive Structure (Hong Kong), 2004
  • OCRM Software Market: Company Market Share by Revenues (Hong Kong), 2004
  • Sales Force Automation Software Market: Revenue Forecasts (Hong Kong), 2001-2011
  • Marketing Automation Software Market: Revenue Forecasts (Hong Kong), 2001- 2011
  • CRM Analytics Software Market: Revenue Forecasts (Hong Kong), 2001-2011
  • Customer Services Software Market: Revenue Forecasts (Hong Kong), 2001-2011

Chapter 5

  • OCRM Software Market: Market Drivers Ranked in Order of Impact (India), 2005-2011
  • OCRM Software Market: Market Restraints Ranked in Order of Impact (India), 2005-2011
  • OCRM Software Market: Unit Shipments and Revenue Forecasts (India), 2001-2011
  • OCRM Software Market: Percent of Revenues by Verticals (India), 2001-2011
  • OCRM Software Market: Percent of Revenues by Segment (India), 2001-2011
  • OCRM Software Market: Percent of Revenues by size of enterprise (India), 2001-2011
  • OCRM Software Market: Percent of Revenue by Hosted CRM (India), 2001-2011
  • OCRM Software Market: Percent of Revenue by Mobile CRM (India), 2001-2011
  • OCRM Software Market: Pricing Analysis (India), 2001-2011
  • OCRM Software Market: Percent of Revenues by Distribution Channels (India), 2001-2011
  • OCRM Software Market: Competitive Structure (India), 2004
  • OCRM Software Market: Company Market Share by Revenues (India), 2004
  • Sales Force Automation Software Market: Revenue Forecasts (India), 2001-2011
  • Marketing Automation Software Market: Revenue Forecasts (India), 2001- 2011
  • CRM Analytics Software Market: Revenue Forecasts (India), 2001-2011
  • Customer Services Software Market: Revenue Forecasts (India), 2001-2011

Chapter 6

  • OCRM Software Market: Market Drivers Ranked in Order of Impact (Indonesia), 2005-2011
  • OCRM Software Market: Market Restraints Ranked in Order of Impact (Indonesia), 2005-2011
  • OCRM Software Market: Unit Shipments and Revenue Forecasts (Indonesia), 2001-2011
  • OCRM Software Market: Percent of Revenues by Verticals (Indonesia), 2001-2011
  • OCRM Software Market: Percent of Revenues by Segment (Indonesia), 2001-2011
  • OCRM Software Market: Percent of Revenues by size of enterprise (Indonesia), 2001-2011
  • OCRM Software Market: Percent of Revenue by Hosted CRM (Indonesia), 2001-2011
  • OCRM Software Market: Percent of Revenue by Mobile CRM (Indonesia), 2001-2011
  • OCRM Software Market: Pricing Analysis (Indonesia), 2001-2011
  • OCRM Software Market: Percent of Revenues by Distribution Channels (Indonesia), 2001-2011
  • OCRM Software Market: Competitive Structure (Indonesia), 2004
  • OCRM Software Market: Company Market Share by Revenues (Indonesia), 2004
  • Sales Force Automation Software Market: Revenue Forecasts (Indonesia), 2001-2011
  • Marketing Automation Software Market: Revenue Forecasts (Indonesia), 2001- 2011
  • CRM Analytics Software Market: Revenue Forecasts (Indonesia), 2001-2011
  • Customer Services Software Market: Revenue Forecasts (Indonesia), 2001-2011

Chapter 7

  • OCRM Software Market: Market Drivers Ranked in Order of Impact (Malaysia), 2005-2011
  • OCRM Software Market: Market Restraints Ranked in Order of Impact (Malaysia), 2005-2011
  • OCRM Software Market: Unit Shipments and Revenue Forecasts (Malaysia), 2001-2011
  • OCRM Software Market: Percent of Revenues by Verticals (Malaysia), 2001-2011
  • OCRM Software Market: Percent of Revenues by Segment (Malaysia), 2001-2011
  • OCRM Software Market: Percent of Revenues by size of enterprise (Malaysia), 2001-2011
  • OCRM Software Market: Percent of Revenue by Hosted CRM (Malaysia), 2001-2011
  • OCRM Software Market: Percent of Revenue by Mobile CRM (Malaysia), 2001-2011
  • OCRM Software Market: Pricing Analysis (Malaysia), 2001-2011
  • OCRM Software Market: Percent of Revenues by Distribution Channels (Malaysia), 2001-2011
  • OCRM Software Market: Competitive Structure (Malaysia), 2004
  • OCRM Software Market: Company Market Share by Revenues (Malaysia), 2004
  • Sales Force Automation Software Market: Revenue Forecasts (Malaysia), 2001-2011
  • Marketing Automation Software Market: Revenue Forecasts (Malaysia), 2001- 2011
  • CRM Analytics Software Market: Revenue Forecasts (Malaysia), 2001-2011
  • Customer Services Software Market: Revenue Forecasts (Malaysia), 2001-2011

Chapter 8

  • OCRM Software Market: Market Drivers Ranked in Order of Impact (Philippines), 2005-2011
  • OCRM Software Market: Market Restraints Ranked in Order of Impact (Philippines), 2005-2011
  • OCRM Software Market: Unit Shipments and Revenue Forecasts (Philippines), 2001-2011
  • OCRM Software Market: Percent of Revenues by Verticals (Philippines), 2001-2011
  • OCRM Software Market: Percent of Revenues by Segment (Philippines), 2001-2011
  • OCRM Software Market: Percent of Revenues by size of enterprise (Philippines), 2001-2011
  • OCRM Software Market: Percent of Revenue by Hosted CRM (Philippines), 2001-2011
  • OCRM Software Market: Percent of Revenue by Mobile CRM (Philippines), 2001-2011
  • OCRM Software Market: Pricing Analysis (Philippines), 2001-2011
  • OCRM Software Market: Percent of Revenues by Distribution Channels (Philippines), 2001-2011
  • OCRM Software Market: Competitive Structure (Philippines), 2004
  • OCRM Software Market: Company Market Share by Revenues (Philippines), 2004
  • Sales Force Automation Software Market: Revenue Forecasts (Philippines), 2001-2011
  • Marketing Automation Software Market: Revenue Forecasts (Philippines), 2001- 2011
  • CRM Analytics Software Market: Revenue Forecasts (Philippines), 2001-2011
  • Customer Services Software Market: Revenue Forecasts (Philippines), 2001-2011

Chapter 9

  • OCRM Software Market: Market Drivers Ranked in Order of Impact (Singapore), 2005-2011
  • OCRM Software Market: Market Restraints Ranked in Order of Impact (Singapore), 2005-2011
  • OCRM Software Market: Unit Shipments and Revenue Forecasts (Singapore), 2001-2011
  • OCRM Software Market: Percent of Revenues by Verticals (Singapore), 2001-2011
  • OCRM Software Market: Percent of Revenues by Segment (Singapore), 2001-2011
  • OCRM Software Market: Percent of Revenues by size of enterprise (Singapore), 2001-2011
  • OCRM Software Market: Percent of Revenue by Hosted CRM (Singapore), 2001-2011
  • OCRM Software Market: Percent of Revenue by Mobile CRM (Singapore), 2001-2011
  • OCRM Software Market: Pricing Analysis (Singapore), 2001-2011
  • OCRM Software Market: Percent of Revenues by Distribution Channels (Singapore), 2001-2011
  • OCRM Software Market: Competitive Structure (Singapore), 2004
  • OCRM Software Market: Company Market Share by Revenues (Singapore), 2004
  • Sales Force Automation Software Market: Revenue Forecasts (Singapore), 2001-2011
  • Marketing Automation Software Market: Revenue Forecasts (Singapore), 2001- 2011
  • CRM Analytics Software Market: Revenue Forecasts (Singapore), 2001-2011
  • Customer Services Software Market: Revenue Forecasts (Singapore), 2001-2011

Chapter 10

  • OCRM Software Market: Market Drivers Ranked in Order of Impact (South Korea), 2005-2011
  • OCRM Software Market: Market Restraints Ranked in Order of Impact (South Korea), 2005-2011
  • OCRM Software Market: Unit Shipments and Revenue Forecasts (South Korea), 2001-2011
  • OCRM Software Market: Percent of Revenues by Verticals (South Korea), 2001-2011
  • OCRM Software Market: Percent of Revenues by Segment (South Korea), 2001-2011
  • OCRM Software Market: Percent of Revenues by size of enterprise (South Korea), 2001-2011
  • OCRM Software Market: Percent of Revenue by Hosted CRM (South Korea), 2001-2011
  • OCRM Software Market: Percent of Revenue by Mobile CRM (South Korea), 2001-2011
  • OCRM Software Market: Pricing Analysis (South Korea), 2001-2011
  • OCRM Software Market: Percent of Revenues by Distribution Channels (South Korea), 2001-2011
  • OCRM Software Market: Competitive Structure (South Korea), 2004
  • OCRM Software Market: Company Market Share by Revenues (South Korea), 2004
  • Sales Force Automation Software Market: Revenue Forecasts (South Korea), 2001-2011
  • Marketing Automation Software Market: Revenue Forecasts (South Korea), 2001- 2011
  • CRM Analytics Software Market: Revenue Forecasts (South Korea), 2001-2011
  • Customer Services Software Market: Revenue Forecasts (South Korea), 2001-2011

Chapter 11

  • OCRM Software Market: Market Drivers Ranked in Order of Impact (Taiwan), 2005-2011
  • OCRM Software Market: Market Restraints Ranked in Order of Impact (Taiwan), 2005-2011
  • OCRM Software Market: Unit Shipments and Revenue Forecasts (Taiwan), 2001-2011
  • OCRM Software Market: Percent of Revenues by Verticals (Taiwan), 2001-2011
  • OCRM Software Market: Percent of Revenues by Segment (Taiwan), 2001-2011
  • OCRM Software Market: Percent of Revenues by size of enterprise (Taiwan), 2001-2011
  • OCRM Software Market: Percent of Revenue by Hosted CRM (Taiwan), 2001-2011
  • OCRM Software Market: Percent of Revenue by Mobile CRM (Taiwan), 2001-2011
  • OCRM Software Market: Pricing Analysis (Taiwan), 2001-2011
  • OCRM Software Market: Percent of Revenues by Distribution Channels (Taiwan), 2001-2011
  • OCRM Software Market: Competitive Structure (Taiwan), 2004
  • OCRM Software Market: Company Market Share by Revenues (Taiwan), 2004
  • Sales Force Automation Software Market: Revenue Forecasts (Taiwan), 2001-2011
  • Marketing Automation Software Market: Revenue Forecasts (Taiwan), 2001- 2011
  • CRM Analytics Software Market: Revenue Forecasts (Taiwan), 2001-2011
  • Customer Services Software Market: Revenue Forecasts (Taiwan), 2001-2011

Chapter 12

  • OCRM Software Market: Market Drivers Ranked in Order of Impact (Thailand), 2005-2011
  • OCRM Software Market: Market Restraints Ranked in Order of Impact (Thailand), 2005-2011
  • OCRM Software Market: Unit Shipments and Revenue Forecasts (Thailand), 2001-2011
  • OCRM Software Market: Percent of Revenues by Verticals (Thailand), 2001-2011
  • OCRM Software Market: Percent of Revenues by Segment (Thailand), 2001-2011
  • OCRM Software Market: Percent of Revenues by size of enterprise (Thailand), 2001-2011
  • OCRM Software Market: Percent of Revenue by Hosted CRM (Thailand), 2001-2011
  • OCRM Software Market: Percent of Revenue by Mobile CRM (Thailand), 2001-2011
  • OCRM Software Market: Pricing Analysis (Thailand), 2001-2011
  • OCRM Software Market: Percent of Revenues by Distribution Channels (Thailand), 2001-2011
  • OCRM Software Market: Competitive Structure (Thailand), 2004
  • OCRM Software Market: Company Market Share by Revenues (Thailand), 2004
  • Sales Force Automation Software Market: Revenue Forecasts (Thailand), 2001-2011
  • Marketing Automation Software Market: Revenue Forecasts (Thailand), 2001- 2011
  • CRM Analytics Software Market: Revenue Forecasts (Thailand), 2001-2011
  • Customer Services Software Market: Revenue Forecasts (Thailand), 2001-2011

Asia Pacific Operational CRM Software Markets

Publisher: Frost & Sullivan

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