North American IP Contact Center Markets

SUMMARY

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TABLE OF CONTENTS

1 . NORTH AMERICAN IP CONTACT CENTER MARKETS

Summary of Major Findings

• 1. Market Overview
• 2. Product Definitions
• 3. Measurements
• 4. Market and Technology Trends
• 5. Market Challenges
• 6. Market Drivers
• 7. Market Restraints

Market Analysis

• 1. Revenue Forecasts
• 2. Forecast Assumptions and Factors
• 3. IP versus TDM Forecast
• 4. IP PBX/Converged Lines Adoption Forecast
• 5. Percent of Revenues by Size of Contact Center
• 6. Pricing Trends

Competitive Analysis

• 1. Competitive Structure
• 2. Products Offered by Major Market Participants
• 3. Vendor Profiles
• 4. Case Studies

Strategic Analysis

• 1. Strategic Growth Recommendations
• 2. IP Contact Center Adoption Timeline