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SUMMARY
Hosted CRM has been one of the best success stories in the enterprise software
industry. This research study looks at market trends, drivers, and restraints
for the North American Hosted CRM market.
It also provides market size, market share, forecasts and breakdown of the
market by functional segment. Leading vendors are profiled and considerations
for market penetration and growth are proposed.
TABLE OF CONTENTS
1. HOSTED CRM APPLICATIONS MARKET
Introduction
- Executive Summary
- Market Segmentation and Definitions
- Scope and Research Methodology
Market Dynamics
- Market Trends
- Market Drivers
- Market Restraints
Market Analysis
- Market Analysis
- Revenue Forecasts
- Competitive Analysis
- Vertical Adoption of Hosted CRM
Vendor Profiles
- Entellium
- KANA
- LandSlide
- LoyaltyLab
- NetSuite
- Oracle Corporation
- RightNow Technologies
- SalesBoom
- Salesforce.com
- SAP AG
- Soffront
Strategic Recommendations
- Strategic Recommendations for Vendors
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