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SUMMARY
This strategic analysis is part of Frost & Sullivan's continued coverage of
the contact center marketplace. The scope of this research service includes
traditional IVR systems, voice portal solutions, and speech applications. This
research service focuses on premise based (CPE) IVR solutions. Within this
analysis, Frost & Sullivan has identified challenges, drivers and trends in
the market. The research service also provides current and forecasted unit
shipments and revenues as well as market shares of the leading vendors. Vendor
solution offerings and strategies are analyzed in a competitive framework and
considerations for market penetration and growth are proposed.
TABLE OF CONTENTS
1. NORTH AMERICAN IVR SYSTEMS MARKET
Summary of Major Findings
- Introduction
- Scope and Methodology
- Product Definitions
- Market Trends
- Market Engineering Measurements
- Market Challenges
- Market Drivers
- Market Restraints
Market Analysis
- Revenue Forecasts
- Pricing Analysis
- Revenue Breakdown by Size of Deployment
- Revenue Breakdown by Industry Vertical
- Speech Adoption Analysis
Competitive Dynamics
- Market Share Analysis
- Vendor Profiles
Strategic Considerations
- Strategic Growth Recommendations
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