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SUMMARY
IN THIS REPORT
This study provides an overview of best practices in the adoption of real-time
store and head-office systems in the European retail sector by discussing the
implementation made at Batleys, a cash and carry retailer in the U.K. This
research document provides valuable insights, predictions, and prescriptions
for retail executives and IT vendors targeting the retail sector.
Three main areas are investigated:
- Key business reasons driving adoption of real-time centralized store
systems
- Best practices in implementing real-time centralized store systems
- Selection process
- Implementation details
- Key benefits and lessons learned
The case study was selected on the following criteria:
- Measured ROI/quantitative benefits
- Business and IT vertical alignment
- Future potential
Global Retail Insights conducted interviews with both Batleys and their
primary software partner, Celtech Software International.
Interviewees
Global Retail Insights would like to give special thanks to the following
for their contribution to this case study:
- Martin Race, COO, Batleys
- John Humphreys, IT controller, Batleys
- Darragh Fanning, Managing Director, Celtech Software International
TABLE OF CONTENTS
In This Report
Situation Overview
The Approach
- Business Drivers
- Solution Description
- Selecting the Solution
- Implementing the Solution
- Business Value
- Lessons Learned
Future Outlook
Essential Guidance
Learn More
LIST OF FIGURES
- 1. Centralized Store IT Architecture
- 2. Implementation Timeline
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