IDC's Top 100 Worldwide Outsourcing Deals of 2002

SUMMARY

This IDC study examines the largest worldwide outsourcing contracts signed in 2002. Including IS outsourcing, network and desktop outsourcing, application outsourcing, processing services, and business process outsourcing deals, this document looks at all contracts valued above $80 million and analyzes the wins by value, length, date, geography, industry, and outsourcer.

The document looks at whether there are any trends inherent in the top 100 worldwide outsourcing deals in 2002. Do some companies sign more deals than others? Have some previously active or inactive vendors started to sign more or less deals in 2002? What do these contracts indicate for the future of outsourcing?

"The popularity of outsourcing in recent years has been driven by a number of factors, including companies' needs to focus on core competencies, reallocate internal resources, and reduce and/or stabilize costs and improve efficiencies in a highly volatile, highly competitive global business environment. Companies have also looked to outsourcing as a way to stay at the forefront of rapidly advancing technology and gain access to skilled IT talent." - Cynthia Doyle, program manager of IDC's IT Outsourcing and Utility Services research program

TABLE OF CONTENTS

IDC Opinion

In This Study

• Abstract
• Executive Summary
  • Values of the Top 100 Outsourcing Contracts
  • Outsourced Services
  • Lengths of the Top 100 Outsourcing Contracts
  • Quarterly Outsourcing Activity
  • Outsourcing Activity by Geographic Region
  • Contracts by Industry
  • Outsourcers' Contract Wins
• Methodology

Situation Overview

• Largest Outsourcing Contracts, 2002
• Overview
  • Figure: TOP 100 WORLDWIDE OUTSOURCING CONTRACT SHARE BY CONTRACT VALUE, 2002
• Values of the Top 100 Deals
  • Megadeals: $1 Billion or More
  • $500 Million-to-$999 Million Deals
  • $250 Million-to-$499 Million Deals
  • $100 Million-to-$249 Million Deals
  • Less than $100 Million Deals
  • Table: New Worldwide Outsourcing Contracts Valued at $1 Billion or Greater,2002
• Outsourcing Contract Lengths, 2002
• Overview
  • Figure: TOP 100 WORLDWIDE OUTSOURCING CONTRACT SHARE BY CONTRACT TERM, 2002
• Lengths of the Top 100 Deals
  • More than 10 Years
  • 10 Years
  • Six to Nine Years
  • Five Years
  • Fewer than Five Years
• Quarterly Outsourcing Activity
• Number of Deals Signed
  • Figure: DEAL-SIGNING ACTIVITY FOR THE TOP 100 WORLDWIDE OUTSOURCINGCONTRACTS, 1Q02-4Q02
• Quarterly Contract Revenue
  • Figure: TOP 100 WORLDWIDE OUTSOURCING CONTRACT SPENDING SHARE, 1Q02-4Q02
• Outsourcing by Geographic Region, 2002
• Overview
  • Figure: TOP 100 WORLDWIDE OUTSOURCING CONTRACT SHARE BY REGION, 2002
  • Figure: TOP 100 WORLDWIDE OUTSOURCING CONTRACT SPENDING SHARE BY REGION,2002
• Locations of the Top 100 Deals
  • Worldwide
  • The Americas
  • EMEA
  • Asia/Pacific
• Interesting Geographic Notes
• Outsourcing by Industry, 2002
• Overview
  • Table: Top 100 Worldwide Outsourcing Contracts by Industry, 2002
• Industry Activity
  • Banking
  • Central Government
  • Communications and Media
  • Healthcare
  • Services
  • Local Government
  • Transportation and Transportation Services
  • Manufacturing
  • Insurance
  • Financial Markets
  • Utilities
  • Construction
  • Retail
  • Resource Industries
  • Wholesale
• Activity by Outsourcer, 2002
  • Table: Top 100 Worldwide Outsourcing Contract Wins by Outsourcer, 2002
• Conclusion

Future Outlook

Essential Guidance

Learn More

• Related Research
• Appendix A: Outsourcing Definitions
  • IS Outsourcing
    • Exceptions
    • Technologies
  • Processing Services
    • Exceptions
    • Technologies
  • Business Process Outsourcing
    • Exceptions
    • Technologies
  • Applications Outsourcing Services
    • Exceptions
    • Technologies
  • Network Management Services
    • Exceptions
    • Technologies
  • Desktop Management Services
    • Exceptions
    • Technologies
• Appendix B: Top 100 Worldwide Outsourcing Contracts of 2002 by ContractValue
  • Table: Top 100 Worldwide Outsourcing Contracts by Contract Value, 2002
• Appendix C: Top 100 Worldwide Outsourcing Contracts of 2002 by Vendor
  • Table: Top 100 Worldwide Outsourcing Contracts by Outsourcer, 2002
• Appendix D: Vertical Market Definitions
  • Table: Vertical Market Definitions
• Synopsis