Optimizing the Training Back Office to Focus on Business Performance

SUMMARY

This IDC study examines how the training back office is run at large enterprises. Training back office operations comprise the administrative systems and processes that support organizational development and include learning technology management, enrollment management, fulfillment and logistics, reporting, and vendor management. This study is based primarily on interviews conducted by IDC with senior training professionals from 21 large organizations. Representative titles of respondents include chief learning officer, senior vice president of learning operations, and corporate university dean.

TABLE OF CONTENTS

IDC Opinion

In This Study

Background

• Figure: Training and Development: A Front-Office/Back-Office View

Methodology

Situation Overview

Key Findings and Analysis

• There Is Limited Visibility into the Time and Money Spent on Organizational Development
• Figure: Training Budget Breakdown of Participants
• Administrative Processes Can Be a Drag on the Performance of Training and Development
• There Is a Growing Trend Toward Shared Infrastructure and Services
• Table: Drivers and Inhibitors of Outsourced Shared Services Model by Organization Type
• Figure: Centralizing Training and Development Efforts
• Learning Management Systems Play an Important Role, but They Are Often Not Fully Utilized
• Figure: Per-User TCO of LMS
• A Majority of Study Participants Are Open to Outsourcing Back-Office Activities or Are Already Doing So
• Figure: Desired Outcomes of an Outsourcing Relationship

Future Outlook

Essential Guidance

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Related Research

Definition

Synopsis