Japan CRM Solutions 2004-2008 Forecast

SUMMARY

This IDC study covers the Japan solution market and provides analysis and forecast. The Japan CRM solution market in 2003 totaled 391.9 billion Yen with a year-on-year growth of 3.7%. The Japan CRM solution market is expected to increase at a compound annual growth rate of 5% until 2008 to reach 499.2 billion Yen.

"User companies continue to work on CRM implementation, but this is no longer a factor to greatly promote IT investment," says Hisashi Kajita, senior research analyst, IDC Japan. He further says that there is a need to review CRM from the perspective of optimizing IT investment on the entire company level.

TABLE OF CONTENTS

IDC Opinion

In This Study

Methodology

• Market Size and Share
• Market Forecast

Executive Summary

Situation Overview

Japan CRM Solution Market By Segment

• Table: Japan CRM Solution Market Size By Segment, 2002 and 2003 (Million Yen)
• Figure: Japan CRM Solution Market Size By Segment, 2002 and 2003
• CRM Software Market Trends
• Table: Japan CRM Software Vendor Trends, 2003 (Million Yen)
• CRM Service Market Trends

Japan CRM Solution Market By Industry Type

• Table: Japan CRM Solution Market Size By Industry Type, 2002 and 2003 (Million Yen)
• Figure: Japan CRM Solution Market Size By Industry Type, 2002 and 2003

User Survey Result Outline

• Table: Attributes of Primary Survey Respondent Companies By Industry Type
• Figure: Status of CRM Implementation By Industry Type -- Financial
• Figure: Status of CRM Implementation By Industry Type -- Manufacturing
• Figure: Status of CRM Implementation By Industry Type -- Distribution
• Figure: Status of CRM Implementation By Industry Type -- Communications/Media and Public Utility
• Figure: Status of CRM Implementation By Industry Type -- Transportation and Service Industries
• Figure: Status of CRM Implementation By Industry Type -- Government and Education
• Figure: Status of CRM Implementation By Industry Type -- Others

Future Outlook

Forecast and Assumptions

• Table: Key Forecast Assumptions for the Japan CRM Solution Market, 2004-2008
• Table: Japan CRM Solution Market Size Forecast By Segment, 2003-2008 (Million Yen)
• Figure: Japan CRM Solution Market Size Forecast By Segment, 2003-2008
• Table: Japan CRM Solution Market Size Forecast By Industry Type, 2003-2008 (Million Yen)
• Figure: Japan CRM Solution Market Size Forecast By Industry Type -- Finance, Manufacturing, Distribution, 2003-2008
• Figure: Japan CRM Solution Market Size Forecast By Industry Type -- Communications/Utility, Transportation, Government, Others, 2003-2008

Essential Guidance

Learn More

Related Research

Appendix

• Table: IDC's Market Industry Classification Method and SICJ

Definitions

• CRM
• CRM Solutions
• CRM Application Software
• Sales Software
• Marketing Software
• Customer Service/Contact Center Software
• Other CRM Applications
• CRM Services
• CRM Consulting
• CRM Implementation
• CRM Outsourcing/Management
• CRM Training
• CRM Support
• Exception

Synopsis