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SUMMARY
This IDC study (which is a translation of the Japanese report IDC #J6090103)
analyzes the CRM solution market in Japan in 2005 and presents the forecast
from 2006 to 2010. The CRM solution market in Japan marked year-on-year growth
of 4.4% in 2005 to total 419 billion yen. The market is expected to have a
CAGR of 4.3% from 2005 to 2010 and to reach 517.8 billion yen in 2010.
"CRM solution vendors should strive to provide solutions with focus on
customer-oriented processes as well as focus on the use of architecture to
facilitate customization, support to clarify the purpose of CRM
implementation, strengthening analytical CRM and active proposals on mobile
use in CRM," observes Rinako Suzuki, research analyst, Software, IDC Japan.
Regions Covered: Japan
TABLE OF CONTENTS
I.IDC Opinion
II.In This Study
- Methodology
- Market Size and Share
- Market Forecast
- Executive Summary
III.Situation Overview
- CRM Solution Market by Segment
- Table: CRM Solution Market Size by Segment, 2004-2005 (Million Yen)
- Figure: CRM Solution Market Size by Segment, 2004- 2005
- CRM Software Market Trends
- Table: CRM Software Vendor Trends, 2005 (Million Yen)
- CRM Solution Market by Industry Type
- Table: CRM Solution Market Size by Industry Type, 2004-2005 (Million Yen)
- Figure: CRM Solution Market Size by Industry Type, 2004- 2005
- User Survey Result Outline
- Table: Attributes of Primary Survey Respondent Companies by Industry Type
- Figure: Respondent Company Attributes: Employment Scale
- Financial
- Figure: Status of CRM Implementation by Industry Type: Financial
- Manufacturing
- Figure: Status of CRM Implementation by Industry Type: Manufacturing
- Distribution
- Figure: Status of CRM Implementation by Industry Type: Distribution
- Communications/Utility
- Figure: Status of CRM Implementation by Industry Type:
Communications/Utility
- Transportation/Transportation Services
- Figure: Status of CRM implementation by Industry Type:
Transportation/Services
- Government
- Figure: Status of CRM Implementation by Industry Type: Government
- Others
- Figure: Status of CRM Implementation by Industry Type: Others
IV.Future Outlook
- Forecast Assumptions
- Table: Key Forecast Assumptions for the Japan CRM Solution Market,
2006-2010
- Market Context
- Table: Japan CRM Solution Market Forecast: Comparison with Previous
Forecast (Million Yen)
- CRM Solution Market Forecast, 2006- 2010
- CRM Solution Market Forecast by Segment
- Table: Forecast of CRM Solution Market Size by Segment, 2005-2010
(Million Yen)
- Figure: Forecast of CRM Solution Market Size by Segment, 2005- 2010
- CRM Solution Market Forecast by Industry Type
- Table: Forecast of CRM Solution Market Size by Industry Type,
2005-2010 (Million Yen)
- Figure: Forecast of CRM Solution Market Size by Industry Type, 2005-
2010
V.Essential Guidance
VI.Learn More
Related Research Appendix Table: IDC's Market Industry Classification
Method and SICJ Definitions Definition of CRM Application Software Sales
Software Marketing Software Customer Service/Contact Center Software
Other CRM Applications Definition of CRM Services Exception Synopsis
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