Japan IP Contact Center Systems 2008-2012 Forecast and 2007 Analysis

SUMMARY

Abstract

This IDC study, which is a translation of the Japanese report IDC #J8240104, presents an analysis of the IP contact center (IPCC) system market in 2007 as well as forecasts from 2008 to 2012. Under IDC's definition, the IPCC system market includes the availability of IP communication with customers, IP-based systems including that of operators' client terminals, and the availability of unified messaging functions. The IPCC market is also categorized into the platform, application, and services market segments.

"To maintain high growth in the IPCC system market, vendors and sales channels should implement thin-client support as a security measure on operators' IP terminals, implement IP video multichannel (multimedia) systems through next-generation network (NGN), and turn their IPCCs into profit centers," analyzes Takashi Manabe, research manager, Communications, IDC Japan.

TABLE OF CONTENTS

Table of Contents

• Table of Contents
• IDC Opinion
• In This Study
  • Methodology
• Situation Overview
  • Japan IP Contact Center System Outline
  • Scope of Japan IP Contact Center System Market
  • Japan IP Contact Center System Market Analysis, 2007
  • Figure: Japan IP Contact Center System Market Revenue by Segment Based on End-User Price, 2006 and 2007
  • Table: Japan IP Contact Center System Market Revenue by Segment Based on End-User Price, 2006 and 2007
  • Figure: Japan IP Contact Center System Market: Vendor Revenue Share Based on End-User Price, 2007
  • Figure: Japan IP Contact Center System Market: Vendor Revenue Based on End-User Price, 2006 and 2007
  • Table: Japan IP Contact Center System Market: Vendor Revenue Share Based on End-User Price, 2006 and 2007
  • Figure: Japan IP Contact Center System Market Vendor Seats Share, 2007
  • Figure: Japan IP Contact Center System Market Breakdown by End-User Industry
• Future Outlook
  • Forecast and Assumptions
  • Table: Key Forecast Assumptions for the Japan IP Contact Center System Market, 2008-2012
    • Japan IP Contact Center System Market 2008-2012 Forecast
    • Figure: Japan IP Contact Center System Market: End-User Revenue Forecast, 2007-2012
    • Figure: Japan IP Contact Center System Market: End-User Revenue Forecast by Segment, 2007-2012
    • Table: Japan IP Contact Center System Market: End-User Revenue Forecast, 2007-2012
  • Vendor Profiles
    • Aspect Software Japan
      • Market Strategies
      • Product Trends
    • Avaya
      • Market Strategies
      • Product Trends
    • Oki Electric
      • Market Strategies
      • Product Trends
    • Genesys Japan
      • Market Strategies
      • Product Trends
    • NEC
      • Market Strategies
      • Product Trends
    • Fujitsu
      • Market Strategies
      • Product Trends
• Essential Guidance
• Learn More
  • Related Research
  • Synopsis