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SUMMARY
NEW RESEARCH REPORT BY MERCATOR ADVISORY GROUP
Merchants today perceive open networks as the enemy responsible for driving up
the cost of accepting payments. There are new solutions however that enable
merchants to sponsor cards, participate in interchange, broaden the corporate
brand and even extend category leadership. Using these solutions merchants
will offer their customers new financial services that address the growing
consumer demand for payment alternatives that put the consumer in control of
their budget.
This consumer demand for greater control of their budget can be seen in the
rapid growth of debit payment instruments. In 2002 to 2005 debit growth
already exceeded credit growth by 4.8 billion transactions. Mercator Advisory
Group estimates that this gap will jump to 10.2 billion more transactions on
debit between 2005 and 2008 - and likely more that that given the current
subprime mortgage crises.
This report shows how merchants and others can bring Prepaid Cards and Debit
Cards to market, funded by Decoupled Debit and other mechanisms, to help
consumers better manage their expenses and deliver meaningful savings - and
therefore addressing this growing consumer demand. But most importantly, this
report identifies how Restricted Authorization Networks can control how these
cards are used in ways that were never before possible. This new level of
control will be used to improve Merchant Funded Discount Networks and to
introduce entirely new solutions where payment authorization is tied to
cardholder actions within the payment environment or in activities unrelated
to the payment network. This control is critical because it converts a passive
payment instrument into a dynamic tool for monitoring and motivating the
cardholder, making it the perfect instrument for merchants and manufacturers.
After considering the new business models that will spring from these
technologies it then evaluates the impact these new business models are likely
to have on twenty three different prepaid market segments. This section of the
report provides a general guide to potential opportunities and threats for
merchants, manufacturers, prepaid card program managers, processors, financial
institutions, and card sponsors. In studying the 23 segments Mercator Advisory
Group finds that the Consumer Incentive and Employee & Partner Incentive
markets will face the most dramatic change. The first impact of this change is
already being felt as merchants are increasingly asked to participate in
merchant funded discount networks, such as the American Express Incentive
Services DirectSpend program. Merchants and manufacturers must plan to take
control of this development otherwise they risk losing control of their brand
identity and control of prepaid card distribution and will be in a weaker
position relative to controlling discounts.
Tim Sloane, Director of the Prepaid Advisory Service for Mercator
Advisory Group and the author of the report indicates that merchants have the
most to gain in adopting these solutions; "Merchants can create new payment
solutions that fill the gap between credit card programs and basic Gift Card
programs that offer consumers a range of debit and prepaid financial
management services. But it is crystal clear that early adopters will have an
extraordinary opportunity to win market share at the lowest cost per consumer
while those who wait will discover a range of barriers to entry will rise
quickly as consumers concentrate their spend on one program and as brands
become consolidated by merchant funded discount networks implemented by brand
and category market leaders."
Highlights of this report include:
- The shift occurring in consumer preferences away from credit and surging
towards debit and prepaid payment solutions has caused a steep decline in
credit card applications and transactions. Merchants can not reverse this
consumer trend.
- Merchants have seen open networks as an enemy that drives up the cost of
payments. This has changed as new solutions enable merchants to become card
sponsors that can participate in interchange and create new payment solutions
that extend the brand and further cement category leadership.
- The markets most obviously being impacted by open solutions are the
Consumer Incentives and Employee & Partner Incentives Markets. Based on large
centralized funding, these markets have the ability to rapidly shift market
share. It is critical merchants better understand the dynamics driving this
market away from closed loop gift cards.
- Several new technologies have enabled new business models in the payment
industry, Restricted Authorization Networks, Decoupled Debit, and Merchant
Funded Discount Networks, have enabled new business models that significantly
re-align participants in the payments value chain. This report explains these
technologies and describes how they are applied to create new business models.
- The impact of Restricted Authorization Networks on 23 different market
segments is evaluated. This establishes a guide to potential opportunities and
threats for Merchant Issuers, Program Managers, Processors, Financial
Institutions, and Sponsors.
TABLE OF CONTENTS
1. INTRODUCTION
- Consumer Behavior Shift
- Requirements of the Incentives Market
- Prepaid Program Innovations
- Restricted Authorization Networks
- Merchant Funded Discount Networks
- Decoupled Debit
- Benefits of Early Action
2. RAN IMPLEMENTATIONS EXPLAINED
3. RAN IN ACTION
- Using Open Networks To Steer Cardholder Spend
4. IMPLEMENTING MERCHANT FUNDED DISCOUNT NETWORKS ON A RAN
5. RAN OPPORTUNITIES AND DEVELOPMENTS BY SEGMENT
- Travel
- Open Money / Financial Services
- Open Gift
- Remittance / P2P
- Business Travel
- Events & Meetings
- Employee & Partner Incentives
- Consumer Incentives
- Relocation Card
- In Store Credits
- Campus
- In-Store Gift Card Sales
- In-Store Distributed Gift Card Sales
- Social Security
- Food Stamps
- TANF
- Transit (Tolls & Light Rail)
- State Unemployment
- Insurance Casualty Claims
- Benefits
- FSA / HSA
- Purchasing
- Prepaid Mobile
6. CONCLUSION
List of Exhibits
- FIGURE 1: TRACKING CONSUMERS' INCREASED USE OF DEBIT CARDS VERSUS CREDIT
CARDS
- FIGURE 2: OPEN LOOP PENETRATION OF THE INCENTIVES MARKET
- FIGURE 3: CARD SPONSOR COMMITS MONEY & MERCHANTS ARE PUT UNDER CONTRACT
- FIGURE 4: RAN NETWORKS PREVENT ACCEPTANCE AT NON-PARTICIPATING MERCHANTS
- FIGURE 5: MERCHANT RECEIVE REPORTS DOCUMENTING SPEND & DISCOUNTS EARNED
- FIGURE 6: DISCOUNT VALUE IS USED TO BENEFIT APPROPRIATE VALUE CHAIN
PARTICIPANTS
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