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SUMMARY
Report Focus
This report focuses on demand for unified messaging and related technologies
in the North American market. The research conducted for this report, as well
as the report itself, are focused on the needs of vendors, investors and
others who are interested in participating in the unified messaging market in
some fashion, whether as providers of the underlying technology, security
systems that are focused on protecting a unified messaging infrastructure,
archiving systems or other systems. The information presented in this report
is designed to help these organizations to make informed decisions about the
future opportunities available in this market.
The research was conducted, and this report was written, from an objective
viewpoint, not with any predisposition for or against unified messaging.
Because multiple vendors were involved in funding this report, no particular
vendor's viewpoint had an influence on shaping the research focus, although
early subscribers to the report were given the opportunity to provide input to
the questions fielded to the survey audience.
Key Findings and Trends Discussed in this Report
Unified Messaging Adoption to Increase
The overwhelming majority of organizations have yet to deploy unified
messaging, but that's likely to change in the next year when adoption rates
are expected to jump and increase rapidly by 2010.
Unified Messaging Leads to Productivity Gains
More than three-quarters of organizations indicate that users would see some
productivity benefits from unified messaging. The greatest percentage thought
that IT staff would see some productivity benefits, followed by senior non-IT
managers and then by typical end users.
IT and Telecom Departments Merge
With the convergence of data and voice there has been a similar consolidation
in the organization. Nearly two-thirds of the organizations surveyed for this
report indicated that IT would manage a unified messaging deployment. One in
eight organizations indicated that the email or telecom group would be
responsible.
Consolidation Has Already Started
A significant plurality of organizations looking at unified messaging has
consolidated their telecom and IT departments to reduce their operating
expenditures. Typically, telecom becomes a department within IT. This suggests
that unified messaging vendors coming from a telecom background must
understand whether their targeted prospect comes from the telecom or the IT
side. Only then they will they be able to tailor their messaging appropriately.
Decreased Messaging Costs
Most respondents believe that unified messaging will decrease messaging costs,
while more than one-quarter of respondents indicate that it will increase
these costs.
Linux and Windows Server as Messaging Platforms
While Microsoft continues to dominate the vast majority of messaging
platforms, that is starting to change. Linux has gained significant momentum
since last year.
TABLE OF CONTENTS
Chapter 1
Chapter 2
Chapter 3
- Current Messaging Infrastructure
Chapter 4
- Problems With the Current Infrastructure
Chapter 5
- Perceptions About Unified Messaging
Chapter 6
- Unified Messaging's Impact on End Users
Chapter 7
- Unified Messaging Infrastructure Planning
Chapter 8
- Plans for Unified Messaging
Chapter 9
- Unified Messaging Procurement Decisions
Chapter 10
- Unified Messaging Vendors
List of Figures
- Users Employing Unified and Conventional Messaging, 2008 through 2010
- Estimated Costs to Provide Email and Telephony Services
- Desirability of Various Communication Capabilities
- Seats Licensed and Regularly Using SharePoint
- Problems With Various Communications Platforms
- Growth in Total Messaging-Related Storage, Q2/2007 to Q2/2008
- Minutes of Unplanned Email Downtime per Month
- Minutes of Unplanned Telephony Downtime per Month
- Satisfaction with Secure/Encrypted Messaging Capabilities
- Organizational Preparedness to Archive Web Conference Content
- Organizational Preparedness to Address Regulatory, HR and Legal Issues for
Email
- Perceived Value of Various Attributes of Unified and Conventional
Messaging Systems
- Reasons Cited for Not Deploying Unified Messaging
- Views on the Impact of Unified Messaging on Storage Requirements
- Views on the Impact of Unified Messaging on Overall Messaging Costs,
Including Telephony
- Views on the Impact of Unified Messaging on Policy Implementation and
Enforcement
- Views on the Impact of Unified Messaging on Managing Nightly or Other
Regular Backups
- Views on the Impact of Unified Messaging on Security Issues
- Perceptions About the Benefits of Unified Messaging for Typical End Users
- Perceptions About the Benefits of Unified Messaging for Senior, Non-IT
Managers
- Perceptions About the Benefits of Unified Messaging for IT Staff
- Views on the Impact of Unified Messaging on IT Time Spent Managing
Messaging
- Preference for a Unified Messaging Infrastructure Given the Current
Messaging Infrastructure
- Preference for a Unified Messaging Infrastructure if the Current Messaging
Infrastructure Could be Scrapped
- Concerns About the Discoverability of Voicemail in a Unified Messaging
System
- Anticipated Level of “Political” Difficulty in Migrating to
Unified Messaging
- Interest in Integrating Email With Other Information/Data Objects
- Importance of Various Communications-Related Initiatives, 2009 and 2010
- Timing for Migration to a New Messaging System
- Percentage of Users Equipped With Various Communications Tools, 2008 and
2010
- Users Employing Conventional and Unified Messaging Systems, 2008 through
2010
- Organizations That Will Deploy and Not Deploy Unified Messaging, 2008
through 2010
- Distribution of End Users on Mobile Messaging Platforms, 2008 and 2010
- Mobile Servers Supported, 2008 and 2009
- Decision Makers for Unified Messaging Solution Purchases
- Final Decision Makers for Unified Messaging Solution Purchases
List of Tables
- Management of Various Communications Capabilities
- Storage Requirements for Conventional vs. Unified Messaging Systems
- Views on the Impact of Unified Messaging on Overall Messaging Costs by
User Type
- Views on the Impact of Unified Messaging on IT Time Spent Managing
Messaging by User Type
- Users on Various Messaging Platforms, 2008 and 2010
- Functions of Various Roles in the Unified Messaging Procurement Process
- Likelihood of Considering Various Unified Messaging Vendors
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