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SUMMARY
A comprehensive study of the Unified Messaging and Unified Communications market, including: Market Trends, Market Size Revenues ($), Installed Base (IB), and Four-year Forecasts for: - UM Enterprise Vendors.
- UM Service Providers.
- UM Suppliers to Service Providers.
Results from a recent corporate user survey covering deployment, procurement plans, and attitudes on UM. Analysis of key technology developments reshaping the world of Unified Messaging. In-depth Analysis of key market players, including: - Enterprise UM Vendors: Active Voice, Avaya, Cisco, Nortel, Siemens, & many others.
- UM Service Providers: j2, TeliaSonera, uReach, Verizon, Vodafone, & many more.
- UM Suppliers to Service Providers: Comverse, CTI2, LogicaCMG, SS8, & many more.
This report is intended for Investors, Enterprise Customers, Product Suppliers, Telecommunications and Service Providers that need to make informed decisions about the Unified Messaging market. TABLE OF CONTENTS
- SCOPE...11
- METHODOLOGY...13
- ACRONYMS AND DEFINITIONS...15
- EXECUTIVE SUMMARY...19
CHAPTER 1 ·MARKET ANALYSIS...22- 1.1 MARKET TRENDS... 24
- 1.1.1 Drivers/Benefits of UM...32
- 1.1.2 Adoption Barriers of UM...34
- 1.2 MARKET SEGMENTATION... 37
- 1.2.1 Messaging Platforms...40
- 1.3 UM ENTERPRISE VENDORS... 41
- 1.3.1 UM Enterprise Vendor Market Trends...42
- 1.3.2 Worldwide Installed Base and Revenues...43
- 1.3.3 Forecast Trends...45
- 1.3.4 Recommendations for Enterprise Vendors ...48
- 1.4 UM SERVICE PROVIDERS... 50
- 1.4.1 UM Service Provider Market Trends...51
- 1.4.2 Worldwide Installed Base and Revenues...52
- 1.4.3 Forecast Trends...54
- 1.4.4 Recommendations for Service Providers...57
- 1.5 UM SUPPLIERS TO SERVICE PROVIDERS ... 58
- 1.5.1 UM Supplier to Service Provider Market Trends...59
- 1.5.2 Worldwide Installed Base and Revenues...60
- 1.5.3 Forecast Trends...62
CHAPTER 2 ·CUSTOMER DEMAND SURVEY RESULTS...65- 2.1 SURVEY SCOPE AND SAMPLE... 67
- 2.2 UNIFIED MESSAGING DEPLOYMENT AND PROCUREMENT PLANS... 70
- 2.3 UNIFIED MESSAGING PROCUREMENT AND DEPLOYMENT PLANS - DEMOGRAPHICS... 73
- 2.4 UNIFIED MESSAGING WILLINGNESS TO PAY... 74
CHAPTER 3 ·TECHNOLOGY...76- 3.1 DATA TECHNOLOGIES ... 79
- 3.2 VOICE TECHNOLOGIES ... 83
- 3.3 FAX/TELEPHONY TECHNOLOGIES... 93
- 3.4 WIRELESS TECHNOLOGIES... 97
CHAPTER 4 ·UNIFIED MESSAGING PLAYERS... 102 4.1 UNIFIED MESSAGING ENTERPRISE VENDORS... 104- ACTIVE VOICE, LLC, / NEC AMERICA, INC...104
- AVAYA, INC...112
- CAPTARIS, INC...120
- CISCO SYSTEMS, INC...126
- INTERACTIVE INTELLIGENCE, INC...132
- MITEL NETWORKS CORPORATION...138
- NORTEL NETWORKS CORPORATION ...145
- SIEMENS AG...150
- TOPCALL INTERNATIONAL AG...157
4.2 UNIFIED MESSAGING SERVICE PROVIDERS ... 163- BLUE-SILICON ...163
- CALL SCIENCES, INC...168
- EASYNET GROUP PLC...173
- J2 GLOBAL COMMUNICATIONS, INC...177
- TELIASONERA AB...183
- UREACH TECHNOLOGIES ...188
- VERIZON COMMUNICATIONS, INC...193
- VODAFONE GROUP PLC...200
- VOICECOM TELECOMMUNICATIONS, LLC...205
- WEBLEY SYSTEMS, INC...209
4.3 UNIFIED MESSAGING SUPPLIERS TO SERVICE PROVIDERS ... 213- ALCATEL...213
- COMVERSE INC...218
- CRITICAL PATH, INC...226
- CTI? LTD...232
- GLENAYRE TECHNOLOGIES, INC...237
- LOGICACMG PLC...243
- LUCENT TECHNOLOGIES INC...249
- SS8 NETWORKS, INC ...254
- TECNOMEN CORPORATION...258
- VOXSURF ...263
List of Figures- FIGURE 1: UM ADOPTION RATES AND % OF TOTAL INSTALLED BASE... 19
- FIGURE 2: THE EVOLUTION OF UM... 25
- FIGURE 3: KEY MOTIVATIONS FOR USING UM ... 34
- FIGURE 4: KEY UNIFIED MESSAGING DRAWBACKS ·2001 TO 2003 SURVEY ... 36
- FIGURE 5: UM SEGMENTATION ... 38
- FIGURE 6: UM ENTERPRISE VENDOR MARKET SHARE BY REVENUE ($), 2003 ... 45
- FIGURE 7: UM ENTERPRISE VENDOR MARKET SHARE BY INSTALLED BASE, 2003... 45
- FIGURE 8: WORLDWIDE UM VENDOR REVENUE ($M) FORECAST, 2003-2007 ... 47
- FIGURE 9: UM VENDOR MARKET SHARE BY REGION, 2003, 2007... 47
- FIGURE 10: ENTERPRISE VENDOR PRODUCT COMPARISON... 48
- FIGURE 11: UM SERVICE PROVIDERS MARKET SHARE BY REVENUE ($), 2003... 53
- FIGURE 12: UM SERVICE PROVIDER MARKET SHARE BY INSTALLED BASE, 2003 ... 54
- FIGURE 13: WORLDWIDE UM SERVICE PROVIDER REVENUE ($M) FORECAST, 2003-2007... 55
- FIGURE 14: UM SERVICE PROVIDER MARKET SHARE BY REGION, 2003-2007 ... 56
- FIGURE 15: UM SERVICE PROVIDER COMPARISON ... 56
- FIGURE 16: UM SUPPLIER TO SERVICE PROVIDER UM ARCHITECTURE ... 59
- FIGURE 17: UM SUPPLIERS TO SERVICE PROVIDERS MARKET SHARE BY REVENUE ($), 2003 ... 62
- FIGURE 18: WORLDWIDE UM SUPPLIER REVENUE ($M) FORECAST, 2003-2007 ... 63
- FIGURE 19: UM SUPPLIER MARKET SHARE BY REGION, 2003-2007 ... 64
- FIGURE 20: SURVEY SAMPLE ·REGIONAL DISTRIBUTION ... 67
- FIGURE 21: SURVEY SAMPLE ·COMPANY SIZE ... 68
- FIGURE 22: SURVEY SAMPLE ·INDUSTRIES... 68
- FIGURE 23: SURVEY SAMPLE ·JOB FUNCTIONS... 69
- FIGURE 24: UNIFIED MESSAGING ADOPTION: 2002-2003 ... 70
- FIGURE 25: UNIFIED MESSAGING PROCUREMENT PLANS... 72
- FIGURE 26: UNIFIED MESSAGING ·WILLINGNESS TO PAY, ALL RESPONSES ... 74
- FIGURE 27: VOICEXML ARCHITECTURAL MODEL... 88
- FIGURE 28: VOICEXML VS. SALT... 89
- FIGURE 29: COMPARISON OF CIRCUIT AND PACKET -SWITCHED NETWORKS... 90
- FIGURE 30: HOW A SINGLE-NUMBER REACH SERVICE WORKS... 95
List of Tables- TABLE 1: UM MARKET FORECAST, REVENUE AND INSTALLED BASE: 2003-2007 ... 22
- TABLE 2: UM ACROSS DIFFERENT TECHNOLOGY AREAS ... 28
- TABLE 3: UM PLAYERS AND SEGMENTATION SUMMARY... 40
- TABLE 4: KEY MESSAGING PLATFORMS... 41
- TABLE 5: UM ENTERPRISE VENDOR MARKET SIZE, 2003... 45
- TABLE 6: UM VENDOR MARKET FORECAST, 2003-2007 ... 47
- TABLE 7: UM SERVICE PROVIDER MARKET SIZE, 2003... 54
- TABLE 8: UM SERVICE PROVIDER MARKET FORECAST, 2003-2007 ... 56
- TABLE 9: UM SUPPLIERS TO SERVICE PROVIDERS MARKET SIZE, 2003... 62
- TABLE 10: UM SUPPLIER TO SERVICE PROVIDERS MARKET FORECAST, 2003-2007 ... 64
- TABLE 11: UNIFIED MESSAGING INSTALLED BASE ... 72
- TABLE 12: UNIFIED MESSAGING PROCUREMENT PLANS... 72
- TABLE 13: UNIFIED MESSAGING DEPLOYMENT ·DEMOGRAPHICS... 74
- TABLE 14: UNIFIED MESSAGING ·WILLINGNESS TO PAY, BY DEMOGRAPHIC... 75
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