Corporate Messaging Survey, 2003-2005

SUMMARY

Detailed Results and Analysis from a worldwide user survey, broken out bybusiness size and region, including:

• Messaging Priorities and Procurement Plans - Top Messaging Prioritiesamong corporate decision makers.
• Messaging Budgets - IT Budgets for both ongoing messaging operationsand new software acquisition.
• Messaging Software - Messaging server software and client software,including deployment by version.
• Email Traffic - Traffic and size of email sent today.
• Unified Messaging - UM Deployment, Customer Attitudes, Willingness toPay, and more.
• Instant Messaging - IM Deployment, Corporate Policies on IM,Procurement Plans, Willingness to Pay, and more.
• Anti-Spam and Anti-Virus - Amount of Spam and Viruses, productdeployment and effectiveness.
• Outsources Messaging - Deployment, Attitudes, Willingness to Pay, andmore.
• Wireless Email - Deployment, Devices, Procurement Plans, and more.
• Directories, Metadirectories, and Provisioning - Directory andMetadirectory Deployment by segment, along with Market Share, CorporateProcurement Plans, and much more.
• Historical Data - Nearly all results are compared with results from2002 and 2001 surveys to help identify and track trends in the messaging andcollaboration market.

TABLE OF CONTENTS

SCOPE

METHODOLOGY

EXECUTIVE SUMMARY

SURVEY SAMPLE

• Survey Sample Regional Distribution
• Survey Sample Company Sizes
• Survey Sample Industries
• Survey Sample Job Functions

CHAPTER 1 MESSAGING PRIORITIES AND BUDGETS

• 1.1 Messaging Priorities
  • 1.1.1 Messaging Priorities All Respondents
  • 1.1.2 Messaging Priorities North America
  • 1.1.3 Messaging Priorities Europe
  • 1.1.4 Messaging Priorities Asia/Pacific
  • 1.1.5 Messaging Priorities ROW
  • 1.1.6 Messaging Priorities Small Businesses
  • 1.1.7 Messaging Priorities Medium Businesses
  • 1.1.8 Messaging Priorities Large Businesses
  • 1.1.9 Messaging Priorities Very Large Businesses
  • 1.1.10 Messaging Priorities 2001 vs. 2002 vs. 2003
  • 1.1.11 Messaging Priorities Analysis
• 1.2 Cost of Messaging
  • 1.2.1 Cost of Messaging All Respondents
    • 1.2.1.1 Cost of Messaging By Region
    • 1.2.1.2 Cost of Messaging By Business Size
    • 1.2.1.3 Cost of Messaging Analysis
  • 1.2.2 Messaging Administrators
    • 1.2.2.1 Messaging Administrators By Business Size
  • 1.2.3 Annual Operating Budget for Messaging
    • 1.2.3.1 Annual Operating Budget for Messaging By Business Size
    • 1.2.3.2 Annual Operating Budget for Messaging By Region
    • 1.2.3.3 Annual Operating Budget for Messaging Analysis
  • 1.2.4 Fiscal 2003 Budget for New Messaging Software
    • 1.2.4.1 Budget for New Messaging Software By Business Size
    • 1.2.4.2 Budget for New Messaging Software By Region
    • 1.2.4.3 Budget for New Messaging Software Analysis

CHAPTER 2 EMAIL MESSAGING SOFTWARE

• 2.1 Messaging Server Software
  • 2.1.1 Messaging Server Deployment by Company
    • 2.1.1.1 Messaging Server Deployment By Region
    • 2.1.1.2 Messaging Server Deployment North America
    • 2.1.1.3 Messaging Server Deployment Europe
    • 2.1.1.4 Messaging Server Deployment Asia/Pacific
    • 2.1.1.5 Messaging Server Deployment ROW
    • 2.1.1.6 Messaging Servers in Use By Business Size
    • 2.1.1.7 Messaging Servers in Use Small Businesses
    • 2.1.1.8 Messaging Servers in Use Medium Businesses
    • 2.1.1.9 Messaging Servers in Use Large Businesses
    • 2.1.1.10 Messaging Servers in Use Very Large Businesses
    • 2.1.1.11 Messaging Servers in Use Analysis
  • 2.1.2 Multiple Systems Deployed
  • 2.1.3 Messaging User Installed Base All Companies
    • 2.1.3.1 Messaging User Installed Base By Region
    • 2.1.3.2 Messaging User Installed Base North America
    • 2.1.3.3 Messaging User Installed Base Europe
    • 2.1.3.4 Messaging User Installed Base Asia/Pacific
    • 2.1.3.5 Messaging User Installed Base ROW
    • 2.1.3.6 Messaging User Installed Base By Business Size
    • 2.1.3.7 Messaging User Installed Base Small Businesses
    • 2.1.3.8 Messaging User Installed Base Medium Businesses
    • 2.1.3.9 Messaging User Installed Base Large Businesses
    • 2.1.3.10 Messaging User Installed Base Very Large Businesses
    • 2.1.3.11 Messaging User Installed Base 2001 vs. 2002 vs. 2003
    • 2.1.3.12 Messaging User Installed Base Analysis
  • 2.1.4 Messaging Server Deployment by Version
    • 2.1.4.1 Microsoft Exchange Deployment by Version
    • 2.1.4.2 Lotus Domino Deployment by Version
    • 2.1.4.3 Messaging Server Deployment by Version Analysis
• 2.2 Messaging Client Software
  • 2.2.1 Messaging Clients Installed Base
    • 2.2.1.1 Messaging Clients Installed Base By Region
    • 2.2.1.2 Messaging Clients Installed Base North America
    • 2.2.1.3 Messaging Clients Installed Base Europe
    • 2.2.1.4 Messaging Clients Installed Base Asia/Pacific
    • 2.2.1.5 Messaging Clients Installed Base ROW
    • 2.2.1.6 Messaging Clients Installed Base By Business Size
    • 2.2.1.7 Messaging Clients Installed Base Small Businesses
    • 2.2.1.8 Messaging Clients Installed Base Medium Businesses
    • 2.2.1.9 Messaging Clients Installed Base Large Businesses
    • 2.2.1.10 Messaging Clients Installed Base Very Large Businesses
    • 2.2.1.11 Messaging Clients Installed Base 2001 vs. 2002 vs. 2003
    • 2.2.1.12 Messaging Clients Installed Base Analysis
  • 2.2.2 Messaging Client Deployment by Version
    • 2.2.2.1 Microsoft Outlook Deployment by Version
    • 2.2.2.2 Lotus Notes Deployment by Version

CHAPTER 3 EMAIL TRAFFIC AND SIZE

• 3.1 Email Traffic
• 3.2 Email Size
• 3.3 Email Bandwidth/Storage Requirements
• 3.4 Email Traffic and Size Analysis

CHAPTER 4 OUTSOURCED MESSAGING

• 4.1 Outsourced Messaging Deployment and Procurement Plans
  • 4.1.1 Outsourced Messaging Procurement and Deployment Plans - Demographics
  • 4.1.2 Outsourced Messaging Procurement and Deployment Plans North America
  • 4.1.3 Outsourced Messaging Procurement and Deployment Plans Europe
  • 4.1.4 Outsourced Messaging Procurement and Deployment Plans Asia/Pacific
  • 4.1.5 Outsourced Messaging Procurement and Deployment Plans ROW
  • 4.1.6 Outsourced Messaging Procurement and Deployment Plans Small Bus
  • 4.1.7 Outsourced Messaging Procurement and Deployment Plans Medium Bus
  • 4.1.8 Outsourced Messaging Procurement and Deployment Plans Large Bus
  • 4.1.9 Outsourced Messaging Procurement and Deployment Plans Very Large Bus
  • 4.1.10 Outsourced Messaging Procurement and Deployment Plans Analysis
• 4.2 Outsourced Messaging Willingness to Pay
  • 4.2.1 Outsourced Messaging Willingness to Pay - Analysis
• 4.3 Outsourced Messaging Motivations
  • 4.3.1 Outsourced Messaging Motivations: 2001 vs. 2002 vs. 2003
  • 4.3.2 Outsourced Messaging Motivations - Analysis
• 4.4 Outsourced Messaging Concerns and Drawbacks
  • 4.4.1 Outsourced Messaging Concerns: 2001 vs. 2002 vs. 2003
  • 4.4.2 Outsourced Messaging Concerns - Analysis

CHAPTER 5 UNIFIED MESSAGING

• 5.1 Unified Messaging Deployment and Procurement Plans
  • 5.1.1 Unified Messaging Procurement and Deployment Plans - Demographics
• 5.2 Unified Messaging Willingness to Pay
• 5.3 Unified Messaging Motivations
  • 5.3.1 Unified Messaging Motivations: 2001 vs. 2002 vs. 2003
• 5.4 Unified Messaging Concerns and Drawbacks
  • 5.4.1 Unified Messaging Concerns: 2001 vs. 2002 vs. 2003
• 5.5 Unified Messaging Analysis

CHAPTER 6 INSTANT MESSAGING

• 6.1 Instant Messaging Deployment and Proceurement
  • 6.1.1 Instant Messaging Procurement Plans
  • 6.1.2 Instant Messaging Installed Base and Market Share
  • 6.1.3 Instant Messaging Installed Base and Market Share By Region
    • 6.1.3.1 Instant Messaging Installed Base and Market Share North America
    • 6.1.3.2 Instant Messaging Installed Base and Market Share Europe
    • 6.1.3.3 Instant Messaging Installed Base and Market Share Asia/Pacific
    • 6.1.3.4 Instant Messaging Installed Base and Market Share ROW
  • 6.1.4 Instant Messaging Installed Base and Market Share By Business Size
    • 6.1.4.1 Instant Messaging Installed Base and Market Share Small Businesses
    • 6.1.4.2 Instant Messaging Installed Base and Market Share Medium Businesses
    • 6.1.4.3 Instant Messaging Installed Base and Market Share Large Businesses
    • 6.1.4.4 Instant Messaging Installed Base and Market Share Very LargeBusinesses
  • 6.1.5 Instant Messaging Deployment and Procurement Analysis
• 6.2 Corporate Policies on Free IM Services
  • 6.2.1 Corporate Policies on Free IM Services By Region
  • 6.2.2 Corporate Policies on Free IM Services North America
  • 6.2.3 Corporate Policies on Free IM Services Europe
  • 6.2.4 Corporate Policies on Free IM Services Asia/Pacific
  • 6.2.5 Corporate Policies on Free IM Services ROW
  • 6.2.6 Corporate Policies on Free IM Services By Business Size
  • 6.2.7 Corporate Policies on Free IM Services Small Businesses
  • 6.2.8 Corporate Policies on Free IM Services Medium Businesses
  • 6.2.9 Corporate Policies on Free IM Services Large Businesses
  • 6.2.10 Corporate Policies on Free IM Services Very Large Businesses
  • 6.2.11 Corporate Policies on Free IM Services Analysis
• 6.3 Instant Messaging Willingness to Pay
  • 6.3.1 Instant Messaging Willingness to Pay Analysis
• 6.4 How is Instant Messaging Used?
  • 6.4.1 How is IM Used: 2002 vs. 2003
  • 6.4.2 How is Instant Messaging Used Analysis
• 6.5 Instant Messaging Concerns
  • 6.5.1 Instant Messaging Concerns: 2001 vs. 2002 vs. 2003
  • 6.5.2 Instant Messaging Concerns Analysis

CHAPTER 7 ANTI-SPAM & ANTI-VIRUS

• 7.1 Anti-Spam
  • 7.1.1 Anti-Spam Efforts
  • 7.1.2 Anti-Spam Products
  • 7.1.3 Anti-Spam Analysis
• 7.2 Anti-Virus
  • 7.2.1 Anti-Virus Efforts
  • 7.2.2 Anti-Virus Products
  • 7.2.3 Anti-Virus Analysis

CHAPTER 8 WIRELESS EMAIL

• 8.1 Wireless Email Deployment and Procurement
  • 8.1.1 Wireless Email Deployment and Procurement Demographics
  • 8.1.2 Wireless Email Deployment and Procurement Analysis
• 8.2 Wireless Devices
  • 8.2.1 Wireless Devices By Region
  • 8.2.2 Wireless Devices North America
  • 8.2.3 Wireless Devices Europe
  • 8.2.4 Wireless Devices Asia/Pacific
  • 8.2.5 Wireless Devices By Business Size
  • 8.2.6 Wireless Devices Small Businesses
  • 8.2.7 Wireless Devices Medium Businesses
  • 8.2.8 Wireless Devices Large Businesses
  • 8.2.9 Wireless Devices Very Large Businesses
  • 8.2.10 Wireless Devices Analysis
• 8.3 Wireless Use Patterns
  • 8.3.1 Wireless Use Patterns Analysis

CHAPTER 9 DIRECTORIES AND METADIRECTORIES

• 9.1 Directory Services
  • 9.1.1 Directory Deployment
    • 9.1.1.1 Directory Deployment By Region
    • 9.1.1.2 Directory Deployment North America
    • 9.1.1.3 Directory Deployment Europe
    • 9.1.1.4 Directory Deployment Asia/Pacific
    • 9.1.1.5 Directory Deployment ROW
    • 9.1.1.6 Directory Deployment By Business Size
    • 9.1.1.7 Directory Deployment Small Businesses
    • 9.1.1.8 Directory Deployment Medium Businesses
    • 9.1.1.9 Directory Deployment Large Businesses
    • 9.1.1.10 Directory Deployment Very Large Businesses
    • 9.1.1.11 Directory Deployment 2002 vs. 2003
  • 9.1.2 Directory Procurement Plans
  • 9.1.3 Directory Deployment and Procurement Analysis
• 9.2 Metadirectories
  • 9.2.1 Metadirectory Deployment
  • 9.2.2 Metadirectory Procurement Plans
  • 9.2.3 Metadirectory Deployment and Procurement Analysis

CHAPTER 10 PROVISIONING

• 10.1 Provisioning Product Deployment
• 10.2 Provisioning Procurement Plans
• 10.3 Provisioning Deployment and Procurement Analysis

Appendix A: Original Survey Form

List of Figures and Tables

• Figure 1: Survey Sample Regional Distribution
• Table 1: Avg. Business Size By Region
• Figure 2: Survey Sample Company Size
• Table 2: Survey Sample Company Size
• Figure 3: Survey Sample Industries
• Figure 4: Survey Sample Job Functions
• Figure 5: Messaging Priorities All Respondents
• Figure 6: Messaging Priorities North America
• Figure 7: Messaging Priorities Europe
• Figure 8: Messaging Priorities Asia/Pacific
• Figure 9: Messaging Priorities ROW
• Figure 10: Messaging Priorities Small Businesses
• Figure 11: Messaging Priorities Medium Businesses
• Figure 12: Messaging Priorities Large Businesses
• Figure 13: Messaging Priorities Very Large Businesses
• Figure 14: Messaging Priorities 2001, 2002, and 2003 Survey Comparison
• Figure 15: Messaging Costs per Employee/Year By Region
• Figure 16: Messaging Costs per Employee/Year By Business Size
• Table 3: Avg. # of Messaging Administrators By Business Size
• Table 4: Avg. Annual Messaging Operating Budget
• Figure 17: Annual Messaging Operating Budgets By Business Size
• Figure 18: Annual Messaging Operating Budgets By Region
• Table 5: Avg. 2003 Budget for New Messaging Software
• Figure 19: Fiscal 2003 New Messaging Solution Budgets By Business Size
• Figure 20: Fiscal 2003 New Messaging Software By Region
• Figure 21: Insourced vs. Outsourced Messaging Solutions
• Table 6: Messaging Server Deployments
• Figure 22: Primary Messaging Server Deployment
• Table 7: Messaging Server Deployments By Region
• Figure 23: Messaging Server Deployments North America
• Figure 24: Messaging Server Deployments Europe
• Figure 25: Messaging Server Deployments Asia/Pacific
• Figure 26: Messaging Server Deployments ROWTable 8: Messaging ServerDeployments By Business Size
• Figure 27: Messaging Server Deployments Small Businesses
• Figure 28: Messaging Server Deployments Medium Businesses
• Figure 29: Messaging Server Deployments Large Businesses
• Figure 30: Messaging Server Deployments Very Large Businesses
• Figure 31: Multiple Messaging Products in Use
• Table 9: Email User Installed Base
• Figure 32: Email User Installed Base
• Table 10: Email User Installed Base By Region
• Table 11: Email User Installed Base North America
• Figure 33: Email User Installed Base North America
• Table 12: Email User Installed Base Europe
• Figure 34: Email User Installed Base Europe
• Table 13: Email User Installed Base Asia/Pacific
• Figure 35: Email User Installed Base Asia/Pacific
• Table 14: Email User Installed Base ROW
• Figure 36: Email User Installed Base ROW
• Table 15: Email User Installed Base By Business Size
• Table 16: Email User Installed Base Small Businesses
• Figure 37: Email User Installed Base Small Businesses
• Table 17: Email User Installed Base Medium Businesses
• Figure 38: Email User Installed Base Medium Businesses
• Table 18: Email User Installed Base Large Businesses
• Figure 39: Email User Installed Base Large Businesses
• Table 19: Email User Installed Base Very Large Businesses
• Figure 40: Email User Installed Base Very Large Businesses
• Figure 41: Messaging User Installed Base 2001 vs. 2002 vs. 2003
• Figure 42: MS Exchange Installed Base by Version
• Table 20: MS Exchange Deployment by Version
• Figure 43: MS Exchange 5.5 vs. 2000: 2001-2003
• Figure 44: Lotus Domino Installed Base by Version
• Table 21: Lotus Domino Deployment by Version
• Figure 45: Lotus Domino Server Deployments: 2001-2003
• Table 22: Messaging Client Installed Base
• Figure 46: Messaging Client Installed Base Market ShareTable 23: MessagingClient Installed Base By Region
• Table 24: Messaging Client Installed Base North America
• Figure 47: Messaging Client Installed Base North America
• Table 25: Messaging Client Installed Base Europe
• Figure 48: Messaging Client Installed Base Europe
• Table 26: Messaging Client Installed Base Asia/Pacific
• Figure 49: Messaging Client Installed Base Asia/Pacific
• Table 27: Messaging Client Installed Base ROW
• Figure 50: Messaging Client Installed Base ROW
• Table 28: Messaging Client Installed Base By Business Size
• Table 29: Messaging Client Installed Base Small Businesses
• Figure 51: Messaging Client Installed Base Small Businesses
• Table 30: Messaging Client Installed Base Medium Businesses
• Figure 52: Messaging Client Installed Base Medium Businesses
• Table 31: Messaging Client Installed Base Large Businesses
• Figure 53: Messaging Clie nt Installed Base Large Businesses
• Table 32: Messaging Client Installed Base Very Large Businesses
• Figure 54: Messaging Client Installed Base Very Large Businesses
• Figure 55: Messaging Client Installed Base 2002 vs. 2003
• Figure 56: MS Outlook Installed Base by Version
• Table 33: Microsoft Outlook Installed Base by Version
• Figure 57: Lotus Notes Installed Base by Version
• Table 34: Lotus Notes Installed Base by Version
• Table 35: Email Traffic Per User
• Figure 58: Emails Received per Day
• Figure 59: Emails Sent per Day
• Figure 60: Email Traffic 2002 vs. 2003
• Table 36: Email Sizes Per User
• Figure 61: Email Sizes Without Attachments
• Figure 62: Email Sizes With Attachments
• Figure 63: Email Sizes: 2002 vs. 2003
• Table 37: Email Bandwidth/Storage Requirement per User
• Figure 64: Email Bandwidth/Storage Requirements: 2002 vs. 2003
• Figure 65: Outsourced Messaging Responses
• Figure 66: Outsourced Messaging: 2001-2003Table 38: Outsourced MessagingProcurement Plans
• Table 39: Outsourced Messaging Deployment and Procurement Plans Demographics
• Figure 67: Outsourced Messaging Current IB North America
• Figure 68: Outsourced Messaging Future IB North America
• Figure 69: Outsourced Messaging Current IB Europe
• Figure 70: Outsourced Messaging Future IB Europe
• Figure 71: Outsourced Messaging Current IB Asia/Pacific
• Figure 72: Outsourced Messaging Future IB Asia/Pacific
• Figure 73: Outsourced Messaging Current IB ROW
• Figure 74: Outsourced Messaging Future IB ROW
• Figure 75: Outsourced Messaging Current IB Small Businesses
• Figure 76: Outsourced Messaging Future IB Small Businesses
• Figure 77: Outsourced Messaging Current IB Medium Businesses
• Figure 78: Outsourced Messaging Future IB Medium Businesses
• Figure 79: Outsourced Messaging Current IB Large Businesses
• Figure 80: Outsourced Messaging Future IB Large Businesses
• Figure 81: Outsourced Messaging Current IB Very Large Businesses
• Figure 82: Outsourced Messaging Future IB Very Large Businesses
• Figure 83: Outsourced Messaging Willingness to Pay, All Responses
• Table 40: Outsourced Messaging Willingness to Pay, Demographic
• Figure 84: Outsourced Messaging Motivations
• Figure 85: Outsourced Messaging Motivations 2001-2003
• Figure 86: Outsourced Messaging Concerns
• Figure 87: Outsourced Messaging Concerns 2001-2003
• Figure 88: Unified Messaging Adoption: 2001-2003
• Table 41: Unified Messaging Installed Base
• Table 42: Unified Messaging Procurement Plans
• Figure 89: Unified Messaging Procurement Plans
• Table 43: Unified Messaging Deployment Demographics
• Figure 90: Unified Messaging Willingness to Pay, All Responses
• Table 44: Unified Messaging Willingness to Pay, by Demographic
• Figure 91: Unified Messaging Motivations
• Figure 92: Unified Messaging Motivations 2001-2003
• Figure 93: Unified Messaging Concerns
• Figure 94: Unified Messaging Concerns 2001-2003Figure 95: Instant MessagingDeployment
• Figure 96: Instant Messaging Procurement Plans
• Figure 97: Instant Messaging Market Share by Survey Installed Base
• Table 45: Instant Messaging Installed Base
• Figure 98: Multiple IM Products in Use
• Table 46: Instant Messaging Adoption by Region
• Table 47: Instant Messaging Installed Base Market Share By Region
• Figure 99: Instant Messaging Installed Base North America
• Figure 100: Instant Messaging Installed Base Europe
• Figure 101: Instant Messaging Installed Base Asia/Pacific
• Figure 102: Instant Messaging Installed Base ROW
• Table 48: Instant Messaging Adoption by Business Size
• Table 49: Instant Messaging Installed Base Market Share by Business Size
• Figure 103: Instant Messaging Installed Base Small Businesses
• Figure 104: Instant Messaging Installed Base Medium Businesses
• Figure 105: Instant Messaging Installed Base Large Businesses
• Figure 106: Instant Messaging Installed Base Very Large Businesses
• Figure 107: Corporate Policies on Free IM Services
• Table 50: Corporate Policies on Free IM By Region
• Figure 108: Corporate Policies on Free IM Services North America
• Figure 109: Corporate Policies on Free IM Services Europe
• Figure 110: Corporate Policies on Free IM Services Asia/Pacific
• Figure 111: Corporate Policies on Free IM Services ROW
• Table 51: Corporate Policies on Free IM By Region
• Figure 112: Corporate Policies on Free IM Services Small Businesses
• Figure 113: Corporate Policies on Free IM Services Medium Businesses
• Figure 114: Corporate Policies on Free IM Services Large Businesses
• Figure 115: Corporate Policies on Free IM Services Very Large Businesses
• Figure 116: Instant Messaging Willingness to Pay, All Responses
• Table 52: Instant Messaging Willingness to Pay, Demographic
• Figure 117: Instant Messaging Use Patterns
• Figure 118: Instant Messaging Motivations 2001-2003
• Figure 119: Unified Messaging Concerns
• Figure 120: Instant Messaging Concerns 2001-2003
• Table 53: What Percentage of Email is Spam By Demographic
• Figure 121: What Percent of Your Email is Spam?
• Figure 122: Fighting Spam vs. Not Fighting Spam
• Table 54: Anti-Spam Product Deployment
• Figure 123: Fighting Spam Multiple Ways
• Table 55: # of Anti-Spam Products Deployed vs. Spam Received
• Table 56: Effectiveness of Anti-Spam Products
• Table 57: Virus Attacks
• Table 58: Virus Attacks By Demographic
• Figure 124: Virus Attacks in the Last Year
• Figure 125: Highly Disruptive Virus Attacks in the Last Year
• Figure 126: Fighting Virus Attacks?
• Figure 127: Fighting Viruses with Multiple Products
• Table 59: # of Anti-Virus Products Deployed vs. Harmful Virus Attacks
• Table 60: Anti-Virus Products in Use & Effectiveness
• Figure 128: User Population with Wireless Access to Email: Now and in 18Months
• Table 61: Wireless Email Deployment and Procurement Demographics
• Figure 129: Wireless Device Deployment
• Table 62: Wireless Device Deployment By Region
• Figure 130: Mobile Devices North America
• Figure 131: Mobile Devices Europe
• Figure 132: Mobile Devices Asia/Pacific
• Table 63: Wireless Device Deployment By Business Size
• Figure 133: Mobile Devices Small Businesses
• Figure 134: Mobile Devices Medium Businesses
• Figure 135: Mobile Devices Large Businesses
• Figure 136: Mobile Devices Very Large Businesses
• Figure 137: Key Uses for Wireless Access
• Figure 138: Directory Deployment
• Table 64: Directory Deployment
• Table 65: Directory Deployment By Region
• Figure 139: Directory Deployment North America
• Table 66: Directory Deployment North America
• Figure 140: Directory Deplo yment Europe
• Table 67: Directory Deployment Europe
• Figure 141: Directory Deployment Asia/Pacific
• Table 68: Directory Deployment Asia/Pacific
• Figure 142: Directory Deployment ROW
• Table 69: Directory Deployment ROW
• Table 70: Directory Deployment By Business Size
• Figure 143: Directory Deployment Small Businesses
• Table 71: Directory Deployment Small Businesses
• Figure 144: Directory Deployment Medium Businesses
• Table 72: Directory Deployment Medium Businesses
• Figure 145: Directory Deployment Large Businesses
• Table 73: Directory Deployment Large Businesses
• Figure 146: Directory Deployment Very Large Businesses
• Table 74: Directory Deployment Very Large Businesses
• Figure 147: Directory Deployment: 2001-2003
• Figure 148: Directory Procurement Plans
• Table 75: Directory Procurement Plans By Demographic
• Figure 149: Directory Procurement Plans Which Products?
• Figure 150: Metadirectory Deployment: 2002 vs. 2003
• Table 76: Metadirectory Deployment By Demographic
• Figure 151: Metadirectory Deployment
• Figure 152: Metadirectory Deployment: 2002 vs. 2003
• Figure 153: Metadirectory Procurement Plans
• Table 77: Metadirectory Procurement Plans By Demographic
• Figure 154: Metadirectory Procurement Plans Which Products?
• Figure 155: Provisioning Deployment: 2002 vs. 2003
• Table 78: Provisioning Deployment By Demographic
• Figure 156: Provisioning Deployment
• Figure 157: Provisioning Deployment: 2002 vs. 2003
• Figure 158: Provisioning Procurement Plans
• Table 79: Provisioning Procurement Plans By Demographic
• Figure 159: Provisioning Procurement Plans Which Products?