Enterprise Instant Messaging Market, 2004-2008

SUMMARY

This study covers the Enterprise Instant Messaging market in 2004 and its expected evolution over the next four years. The report examines market trends, drivers, barriers, corporate demand, as well as leading vendor products and strategies.

A comprehensive analysis of the Enterprise Instant Messaging Market, including:

• IM Market Size, Market Share, and Forecasts over a four-year period, including:
  • - User and IM Account Installed Base - Regional Breakouts
  • - Enterprise vs. Consumer Users - IM Traffic
  • - Revenue by Industry - And more
• Results from an in-depth IM enterprise user survey.
• Analysis of key market players, including:
  • Enterprise IM Vendors:
    • Bantu
    • Communicator
    • IBM Lotus
    • Jabber
    • Microsoft
    • Novell
    • Omnipod
    • Oracle
    • Parlano
    • Sun Microsystems
    • WiredRed
    • and others.
  • IM Management Vendors:
    • Akonix
    • FaceTime
    • IMlogic
    • and others.
  • Wireless IM Vendors:
    • Comverse
    • dynamicsoft
    • MessageVine
    • and others.
  • Public IM Networks:
    • AOL
    • Microsoft
    • Yahoo!
    • and others.

This report is intended for Corporate Organizations, Wireless and Wireline Operators, Service Providers, Vendors, and Investors who need to make informed decisions about the market.

TABLE OF CONTENTS

SCOPE

METHODOLOGY

EXECUTIVE SUMMARY

CHAPTER 1: MARKET ANALYSIS

• 1.0 Market Overview
• 1.1 The Evolution of Enterprise IM
• 1.2 Market Trends
  • 1.2.1 Worldwide IM Traffic
  • 1.2.2 Worldwide IM Users
    • 1.2.2.1 Enterprise IM Users Public IM Networks vs. In-house Enterprise IM Networks
  • 1.2.3 Worldwide IM Accounts
• 1.3 Market Segmentation
• 1.4 Instant Messaging Market Size and Forecast
• 1.5 Enterprise IM Vendor Market Share
  • 1.5.1 Enterprise IM Vendors Forecast
  • 1.5.2 Enterprise IM Vendors Breakout by Region
• 1.6 IM Management Vendor Market Share
  • 1.6.1 IM Management Vendors Forecast
  • 1.6.2 IM Management Vendors Breakout by Region
• 1.7 Wireless IM Vendor Market Share
  • 1.7.1 Wireless IM Vendors Forecast
  • 1.7.2 Wireless IM Vendors Breakout by Region
• 1.8 Public IM Network Providers Market Share
  • 1.8.1 Public IM Network Providers Forecast
  • 1.8.2 Public IM Network Providers Breakout by Use of IM
  • 1.8.3 Public IM Network Providers Breakout by Region
• 1.9 Key Security Issues
  • 1.9.1 The Rise of IM Spam (SPIM)
  • 1.9.2 IM-BorneViruses
• 1.10 Revenue Models
• 1.11 Market Penetration by Vertical Industry

CHAPTER 2: ENTERPRISE IM DEPLOYMENT SURVEY AND INDUSTRY STANDARDS

• 2.0 Enterprise Instant Messaging Deployment Survey
• 2.1 Survey Sample
  • 2.1.1 Survey Sample Regional Distribution of Companies
  • 2.1.2 Survey Sample Company Size
  • 2.1.3 Survey Sample Industries
• 2.2 IM in the Enterprise Managed Public IM vs. Proprietary Enterprise IM Solution
  • 2.2.1 Internal vs. External Communications
  • 2.2.2 How IM Use Started
  • 2.2.3 Use of IM
  • 2.2.4 User Communications - IM vs. Email
  • 2.2.5 Time Spent on IM per User per Day
  • 2.2.6 Number of Instant Messages Sent per User per Day
  • 2.2.7 Number of People Users IM'd with per Day
  • 2.2.8 IM Spam (SPIM) in the Enterprise
  • 2.2.9 Logging of Enterprise IM
  • 2.2.10 Motivations for Logging IM in the Enterprise
• 2.3 Proprietary Enterprise IM Solutions
  • 2.3.1 Is This The Company's First Enterprise IM Solution?
  • 2.3.2 Length of Deployment
  • 2.3.3 Reasons for Deployment
  • 2.3.4 Installation Process
  • 2.3.5 Best Product Features
  • 2.3.6 Problem Areas
  • 2.3.7 Effect on Users
  • 2.3.8 Ideal Price Per User for Enterprise IM
  • 2.3.9 Overall Satisfaction
• 2.4 Managed IM over Public Networks
  • 2.4.1 Reasons for Using Public IM Networks
  • 2.4.2 Importance of Network Security
  • 2.4.3 Problems with Using Public IM
  • 2.4.4 Would You Consider Switching to an Enterprise IM Solution?
  • 2.4.5 Would You Disable IM Completely?
• 2.5 IM Standardization Efforts
  • 2.5.1 SIP/SIMPLE
  • 2.5.2 XMPP (Extensible Messaging and Presence Protocol)/Jabber
  • 2.5.3 Key Standards Organizations
    • 2.5.3.1 IETF (Internet Engineering Task Force)
    • 2.5.3.2 OMA (Open Mobile Alliance) Wireless Village Initiative
    • 2.5.2.3 Presence & Availability Management (PAM) Working Group

CHAPTER 3: VENDORS

• 3.1 Instant Messaging Network Providers
  • America Online, Inc.
  • Cerulean Studios
  • Microsoft Corporation
  • Yahoo!, Inc.
• 3.2 Enterprise IM Vendors
  • ApplianSys
  • Bantu, Inc.
  • Communicator Inc
  • IBM Lotus Software
  • Ipswitch, Inc.
  • Jabber, Inc
  • LiveOffice Corporation
  • Microsoft Corporation
  • Novell, Inc.
  • Omnipod, Inc
  • Oracle Corporation
  • Parlano, Inc
  • Sun Microsystems
  • Validian Corporation
  • WiredRed Software Corporation
• 3.3 IM Management Vendors
  • Akonix Systems, Inc.
  • Alphalogix Solutions
  • Blue Coat Systems, Inc.
  • Deviant Technologies, Inc
  • DYS Analytics
  • FaceTime Communications, Inc
  • IMlogic
  • Zone Labs, Inc
• 3.4 Wireless IM Vendors
  • Comverse Technology, Inc.
  • dynamicsoft
  • MessageVine, Inc.
  • WebMessenger

List of Figures

• Figure 1: The Evolution of Enterprise IM, 2003 and beyond
• Figure 2: No. of IMs Sent Worldwide per Day (B) Public IM Networks vs. In-house Networks, 04-08
• Figure 3: Worldwide IM Users (M) Consumer vs. Enterprise, 2004-2008
• Figure 4: Growth in Enterprise IM Users that Use IM Public Networks vs. In-house Networks, 04-08...
• Figure 5: Worldwide Active IM Accounts (M) Public IM Networks vs. In-house Networks, 2004-2008
• Figure 6: Total Worldwide IM Revenue Growth (US$M), 2004 2008
• Figure 7: IM Market Revenue Breakout by Market Segment, 2004 & 2008
• Figure 8: Enterprise IM Vendors 2004 Installed Base Market Share (%)
• Figure 9: Enterprise IM Vendors 2004 Revenue Market Share (%)
• Figure 10: Enterprise IM Vendors Revenue Growth (US$M), 2004 2008
• Figure 11: Enterprise IM Vendors Revenue Breakout by Region, 2004 & 2008
• Figure 12: IM Management Vendors 2004 Installed Base Market Share (%)
• Figure 13: IM Management Vendors 2004 Revenue Market Share (%)
• Figure 14: IM Management Vendors Revenue Growth (US$M), 2004 - 2008
• Figure 15: IM Management Vendors Revenue Breakout by Region, 2004 & 2008
• Figure 16: Wireless IM Vendors 2004 Installed Base Market Share (%)
• Figure 17: Wireless IM Vendors Revenue 2004 Market Share (%)
• Figure 18: Wireless IM Vendors Revenue Growth (US$M), 2004 - 2008
• Figure 19: Wireless IM Vendors Revenue Breakout by Region, 2004 & 2008
• Figure 20: Public IM Network Providers 2004 Installed Base Market Share (%)
• Figure 21: Worldwide Public IM Network User Growth (US$M), 2004 - 2008
• Figure 22: Public IM Networks Breakout by Use of IM, 2004 & 2008
• Figure 23: Public IM Network Users Breakout by Region, 2004 & 2008
• Figure 24: Growth of SPIM/Day (B), 2004 - 2008
• Figure 25: Growth of Average Number of SPIMs/User/Day, 2004 - 2008
• Figure 26: Revenue Models used in the IM Market
• Figure 27: Enterprise IM Revenue by Industry, 2004
• Figure 28: Survey Sample Regional Distribution of Companies
• Figure 29: Survey Sample Company Size
• Figure 30: Survey Sample Industries
• Figure 31: Managed IM vs. In-house Solution
• Figure 32: Internal vs. External Communications
• Figure 33: How IM Use Started
• Figure 34: IM Use in the Enterprise
• Figure 35: User Communications IM vs. Email
• Figure 36: Average Time Spent on IM per User per Day (Min)
• Figure 37: Average Number of Instant Messages Sent per User per Day
• Figure 38: Number of People Users IM'd with per Day
• Figure 39: SPIM in the Enterprise
• Figure 40: Logging of Enterprise IM
• Figure 41: Primary Motivations for Logging IM in the Enterprise
• Figure 42: Is This the Company's First Enterprise IM Solution
• Figure 43: Length of Deployment of Enterprise IM Solution
• Figure 44: Primary Reasons for Deployment of an Enterprise IM Solution
• Figure 45: Time to Install the Enterprise IM Solution
• Figure 46: Best Product Features of Enterprise IM Solution
• Figure 47: Problem Areas of Enterprise IM Solution
• Figure 48: Effect of IM on Users
• Figure 49: Ideal Price per User for Enterprise IM
• Figure 50: Customer Satisfaction with Enterprise IM Solution
• Figure 51: Key Reasons for Managing IM over Public Networks
• Figure 52: Importance of Network Security
• Figure 53: Problems with Using Public IM
• Figure 54: Would You Disable IM in the Enterprise Completely?

List of Tables

• Table 1: No. of IMs Sent Worldwide per Day (B) Public IM Networks vs. In-house Networks, 04-08
• Table 2: Total Worldwide IM Users (M) Consumer and Enterprise, 2004-2008
• Table 3: Enterprise Users that Utilize IM Public Networks vs. Proprietary In-house Systems, 04-08
• Table 4: Number of Active IM Accounts/User Consumer and Enterprise, 2004-2008
• Table 5: Worldwide Active IM Accounts (M) Consumer and Enterprise, 2004-2008
• Table 6: Total Worldwide IM Revenues (US$M), 2003 2007
• Table 7: Enterprise IM Vendors Installed Base and Revenue, Year-end 2004
• Table 8: Enterprise IM Vendors' Revenues (US$M), 2004 - 2008
• Table 9: IM Management Vendors Installed Base and Revenue, Year-end 2004
• Table 10: IM Management Vendors' Revenues (US$M), 2004 2008
• Table 11: Wireless IM Vendors Installed Base and Revenue, Year-end 2004
• Table 12: Wireless IM Vendors' Revenues (US$M), 2004 - 2008
• Table 13: Public IM Network Providers Installed Base, Year-end 2004
• Table 14: Public IM Network Providers Installed Base, Year-end 2004
• Table 15: Public IM Networks Breakout by Region, 2004 2008
• Table 16: Growth of SPIM, 2004 2008
• Table 17: Enterprise IM Revenue by Industry, 2004 2008.