Messaging and Collaboration Corporate Survey, 2005-2006

SUMMARY

Survey Results from a comprehensive corporate survey on Messaging and Collaboration deployment, including:

• Top Messaging Priorities and Issues -- Top Messaging Priorities, according to IT managers and corporate decision makers.
• Messaging Budgets -- IT Budgets for both ongoing messaging operations and new software acquisition, according to business size.
• Messaging Software -- Messaging server and client deployment by product, version, business sizes.
• Email Traffic -- Growth of email traffic and size.
• Webmail -- Use patterns of leading Webmail providers.
• Hosted Email -- Growth patterns, attitudes, motivations, cost, and more.
• Spam -- Spam quantities, attitudes, practices, growth patterns, and more.
• Anti-Virus -- Virus activity, practices and more.
• Historical Data -- Nearly all results are compared with results from 2003 and 2002 surveys to help identify and track trends in the messaging and collaboration market.

TABLE OF CONTENTS

SCOPE 10

CHAPTER 1: MESSAGING PRIORITIES AND CONCERNS 23

• 1.1 SUMMARY OF RESULTS 23
• 1.2 TOP MESSAGING PRIORITIES 24
  • 1.2.1 Top Messaging Priorities: 2001-2004 26
  • 1.2.2 Top Messaging Priorities by Business Size 27
• 1.3 TOP MESSAGING COMPLAINTS 29
  • 1.3.1 Top Messaging Complaints: Exchange vs. Domino 31
• 1.4 DOWNTIME 32
  • 1.4.1 Downtime by Messaging Platform 33

CHAPTER 2: MESSAGING BUDGETS 34

• 2.1 SUMMARY OF RESULTS 34
• 2.2 MESSAGING COSTS 35
  • 2.2.1 Messaging Costs by Platform and Business Size 36
  • 2.2.2 Cost Components of Messaging 37
• 2.3 MESSAGING ADMINISTRATORS 40
• 2.4 MESSAGING BUDGETS 41
  • 2.4.1 Operating Messaging Budgets 41
  • 2.4.2 Change in Operating Messaging Budgets 42
  • 2.4.3 Budgets for New Messaging Products 43
  • 2.4.4 Change in Budgets for New Messaging Products 44

CHAPTER 3: MESSAGING SERVER SOFTWARE 45

• 3.1 SUMMARY OF RESULTS 45
• 3.2 MESSAGING SERVER DEPLOYMENT 46
  • 3.2.1 Messaging Server Deployment by Business Size 48
• 3.3 MS EXCHANGE DEPLOYMENT BY VERSION 49
• 3.4 LOTUS DOMINO DEPLOYMENT BY VERSION 51
• 3.5 MESSAGING SOFTWARE UPGRADE PLANS 53
  • 3.5.1 Last Messaging Upgrade 54
  • 3.5.2 Next Messaging Upgrade 55
  • 3.5.3 Messaging Upgrade Drivers 56
  • 3.5.4 Messaging Vendor Loyalty 57
• 3.6 MESSAGING OPERATING SYSTEMS 59

CHAPTER 4: MESSAGING CLIENT SOFTWARE 61

• 4.1 SUMMARY OF RESULTS 61
• 4.2 MESSAGING CLIENT DEPLOYMENT 62
• 4.3 MS OUTLOOK DEPLOYMENT BY VERSION 63
• 4.4 LOTUS NOTES DEPLOYMENT BY VERSION 64
• 4.5 REMOTE EMAIL ACCESS 65
• 4.6 MESSAGING CLIENT FEATURES 66

CHAPTER 5: WEBMAIL PORTALS 67

• 5.1 SUMMARY OF RESULTS 67
• 5.2 TOP WEBMAIL PROVIDERS 68
• 5.3 TOTAL EMAIL ACCOUNTS 69
• 5.4 WEBMAIL USAGE 70

CHAPTER 6: HOSTED EMAIL 71

• 6.1 SUMMARY OF RESULTS 71
• 6.2 HOSTED EMAIL DEPLOYMENT 72
  • 6.2.1 Hosted Email Deployment: 2002-2004 73
  • 6.2.2 Hosted Email by Business Size 74
  • 6.2.3 Hosted Email Providers 75
  • 6.2.4 Hosted Email Deployment Length 75
  • 6.2.5 Hosted Email Deployment Plans 76
• 6.3 HOSTED EMAIL MOTIVATIONS 77
  • 6.3.1 Hosted Email Motivations: 2002-2004 78
• 6.4 HOSTED EMAIL COST 79

CHAPTER 7: EMAIL TRAFFIC AND SIZE 80

• 7.1 SUMMARY OF RESULTS 80
• 7.2 EMAIL TRAFFIC 81
• 7.3 EMAIL SIZE 83
• 7.4 EMAIL BANDWIDTH/STORAGE REQUIREMENTS 84
• 7.5 EMAIL SIZE MANAGEMENT 85

CHAPTER 8: SPAM 88

• 8.1 SUMMARY OF RESULTS 88
• 8.2 ANTI-SPAM ATTITUDES 90
• 8.3 ANTI-SPAM DEPLOYMENT 91
  • 8.3.1 Anti-Spam Products 91
  • 8.3.2 Anti-Spam Product Satisfaction 92
  • 8.3.3 Anti-Spam Purchasing Plans 93
• 8.4 AMOUNT OF SPAM 93
  • 8.4.1 Effectiveness of Anti-Spam Solutions 95
  • 8.4.2 Growth of Spam 96
• 8.5 TYPES OF SPAM 97
• 8.6 FALSE POSITIVES AND PRODUCTIVITY LOSS 98
• 8.7 ANTI-SPAM FEATURES 99

CHAPTER 9: ANTI-VIRUS 100

• 9.1 SUMMARY OF RESULTS 100
• 9.2 FREQUENCY OF VIRUS ATTACKS 101
• 9.3 ANTI-VIRUS PRODUCTS 103
• 9.3.1 Effectiveness of Anti-Virus Products 104
• 9.3.2 Virus Recovery Time 104
• 9.3.3 Anti-Virus Purchase Preferences 105

APPENDIX A: SURVEY QUESTIONNAIRE 106