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SUMMARY
This study looks at the Total Cost of Ownership (TCO) of Microsoft Exchange
Server 2007 in a total of 19 enterprise organizations, divided into two
size groups:
- 12 Mid-size organizations in the 500-2,500 user range, with a median size
of 1,000 users.
- 7 Large organizations in the 4,500+ user range, with a median size of
5,200 users.
- The study looks at Total Cost of Ownership costs along the following
dimensions:
- Acquisition costs
- Maintenance costs
- Installation costs
- Administration costs
- Downtime costs
- Storage costs
- Training costs
- It also provides summary information on deployment of 3rd party products
for security and wireless email.
This report is intended for Corporate Organizations, Vendors, Service
Providers and Investors who need to make informed decisions about the
Messaging industry.
TABLE OF CONTENTS
SCOPE
METHODOLOGY
EXECUTIVE SUMMARY
CHAPTER 1: MICROSOFT EXCHANGE 2007 OVERVIEW
- 1.1 64-BIT ARCHITECTURE
- 1.2 ROLE-BASED ARCHITECTURE
- 1.3 UNIFIED MESSAGING
- 1.4 WIRELESS E-MAIL
- 1.5 E-MAIL SECURITY
- 1.6 MICROSOFT FOREFRONT SECURITY FOR MICROSOFT EXCHANGE SERVER
- 1.7 MICROSOFT EXCHANGE SERVER BUSINESS CONTINUITY
- 1.8 COMPLIANCE
- 1.9 ADMINISTRATION
CHAPTER 2: TOTAL COST OF OWNERSHIP MODEL
- 2.1 GENERAL ASSUMPTIONS
- 2.2 DIFFERENCES FROM PREVIOUS STUDIES
- 2.3 ESTIMATING ACQUISITION COSTS
- 2.3.1 Server Software
- 2.3.2 Client Software
- 2.3.3 Windows Server
- 2.3.4 Software Assurance
- 2.3.5 Our Software Pricing Assumptions
- 2.3.6 Our Overall Hardware Pricing Assumptions
CHAPTER 3: MEDIUM SIZE COMPANY TCO
- 3.1 ACQUISITION COSTS
- 3.2 MAINTENANCE COSTS
- 3.3 STORAGE COSTS
- 3.4 INSTALLATION AND CONFIGURATION COSTS
- 3.5 ADMINISTRATION COSTS
- 3.6 DOWNTIME COSTS
- 3.7 TRAINING COSTS
- 3.8 THREE-YEAR TOTAL COST OF OWNERSHIP
- 3.9 WIRELESS DEPLOYMENT
- 3.10 ANTI-SPAM DEPLOYMENT
- 3.11 ANTI-VIRUS DEPLOYMENT
CHAPTER 4: LARGE SIZE COMPANY TCO
- 4.1 ACQUISITION COSTS
- 4.2 MAINTENANCE COSTS
- 4.3 STORAGE COSTS
- 4.4 INSTALLATION AND CONFIGURATION COSTS
- 4.5 ADMINISTRATION COSTS
- 4.6 DOWNTIME COSTS
- 4.7 TRAINING COSTS
- 4.8 THREE-YEAR TOTAL COST OF OWNERSHIP
- 4.9 WIRELESS DEPLOYMENT
- 4.10 ANTI-SPAM DEPLOYMENT
- 4.11 ANTI-VIRUS DEPLOYMENT
CHAPTER 5: SUMMARY & CONCLUSIONS
LIST OF FIGURES
- Figure 1: 3-year Average TCO for Microsoft Exchange Server 2007
- Figure 2: Mid-Size Organizations Surveyed - by Vertical Industry
- Figure 3: Year 1 % Cost Components for Mid-Size Organization
- Figure 4: Large Organizations Surveyed - by Vertical Industry
- Figure 5: Year 1 Cost Components for Large Organization
- Figure 6: Microsoft Exchange Server 2007 - 3-year Average TCO
LIST OF TABLES
- Table 1 : Microsoft Exchange Server 2007 Environment - Mid-Size
Organizations
- Table 2 : Microsoft Exchange Server 2007 Staffing Chart - Mid-Size
Organizations
- Table 3 : Microsoft Exchange Server 2007 Acquisition Costs - Mid-Size
Organizations
- Table 4 : Microsoft Exchange Server 2007 Maintenance Costs - Mid-Size
Organizations
- Table 5 : Microsoft Exchange Server 2007 Storage Costs - Mid-Size
Organizations
- Table 6 : Microsoft Exchange Server 2007 Storage Costs - Mid-Size
Organizations
- Table 7 : Microsoft Exchange Server 2007 Administration Costs - Mid-Size
Organizations
- Table 8 : Microsoft Exchange Server 2007 Downtime Costs - Mid-Size
Organizations
- Table 9 : Microsoft Exchange Server 2007 Training Costs - Mid-Size
Organizations
- Table 10 : Microsoft Exchange Server 2007 - Summary TCO for Mid-Size
Organization
- Table 11 : Microsoft Exchange Server 2007 Environnent - Large
Organizations
- Table 12 : Microsoft Exchange Server 2007 Staffing Chart - Large
Organizations
- Table 13 : Microsoft Exchange Server 2007 Acquisition Costs - Large
Organizations
- Table 14 : Microsoft Exchange Server 2007 Maintenance Costs - Large
Organizations
- Table 15 : Microsoft Exchange Server 2007 Storage Costs - Large
Organizations
- Table 16 : Microsoft Exchange Server 2007 Storage Costs - Large
Organizations
- Table 17 : Microsoft Exchange Server 2007 Administration Costs - Large
Organizations
- Table 18 : Microsoft Exchange Server 2007 Downtime Costs - Large
Organizations
- Table 19 : Microsoft Exchange Server 2007 Training Costs - Large
Organizations
- Table 20 : Microsoft Exchange Server 2007 - Summary TCO for Large
Organizations
- Table 21 : Microsoft Exchange Server 2007 - Summary TCO
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