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SUMMARY
RESEARCH OVERVIEW:
- Pages: 119
- Exhibits: 63
- Primary Sources/Telephone Sample Size: 50
- Primary Sources/Web Survey Sample Size: 518
- Regional Market Coverage: Global
DETAILED OVERVIEW:
VDC, a leading research authority on enterprise mobility solutions, recently
completed an update to its groundbreaking research on mobile computing total
cost of ownership (TCO), initially conducted in 2003/2004. The objectives of
the research were to develop accurate and defensible TCO models for a variety
of mobile computing form factors and levels of ruggedness or durability. In
addition, the research set out to compare mobile computer TCO inside a variety
of applications or installation environments. The mobile computing markets
have changed materially during the past three years. VDC's TCO data collection
and analysis models offer greater detail and accuracy. The market needs better
data, VDC models can provide that data, thus this updated release.
TABLE OF CONTENTS
I. EXECUTIVE SUMMARY
- INTRODUCTION
- ENTERPRISE APPROACH TO MOBILITY INVESTMENTS AND TCO
- ANALYSIS
- WHERE RUGGED MOBILE COMPUTERS HAVE A TCO ADVANTAGE
- CONCLUSION
II. SCOPE AND METHODOLOGY
- RESEARCH SCOPE
- MOBILE COMPUTING AND COMMUNICATIONS SOLUTIONS
- GEOGRAPHIC MARKETS ANALYZED
- VERTICAL MARKETS ANALYZED
- TCO MODELS
- RESEARCH METHODOLOGY
III. MOBILE DEPLOYMENT TRENDS
- SOLUTION REQUIREMENTS
- TOTAL COST OF OWNERSHIP MODELS
- Why Devices Fail
- What Failure Costs
- User Expectations & Calculations
IVA. HEALTH CARE MOBILE DEPLOYMENT TRENDS
- HEALTH CARE
- RESPONDENT DEMOGRAPHICS/INSTALLED BASE
- SOLUTION REQUIREMENTS
- TOTAL COST OF OWNERSHIP MODELS
- ANALYZING & ADDRESSING FAILURE
- THE PRODUCTIVITY-RUGGEDNESS CONNECTION
- USER EXPECTATIONS & CALCULATIONS
IVB. FIELD SERVICE MOBILE DEPLOYMENT TRENDS
- FIELD SERVICE
- Respondent Demographics/Installed Base
- Solution Requirements
- Total Cost of Ownership Models
- Analyzing & Addressing Failure
- The Productivity-Ruggedness Connection
- User Expectations & Calculations
IVC. GOVERNMENT MOBILE DEPLOYMENT TRENDS
- GOVERNMENT
- Respondent Demographics/Installed Base
- Solution Requirements
- Total Cost of Ownership Models
- Failure Causes and Consequences
IVD. MANUFACTURING MOBILE DEPLOYMENT TRENDS
- MANUFACTURING
- Respondent Demographics/Installed Base
- Solution Requirements
- Total Cost of Ownership Models
- Failure Causes and Consequences
IVE. RETAIL MOBILE DEPLOYMENT TRENDS
- RETAIL
- Respondent Demographics/Installed Base
- Solution Requirements
- Total Cost of Ownership Models
- Productivity Considerations
- User Expectations & Calculations
IVF. PROFESSIONAL SERVICE MOBILE DEPLOYMENT TRENDS
- PROFESSIONAL SERVICES
- Respondent Demographics/Installed Base
- Solution Requirements
- Total Cost of Ownership Models
- Failure Causes and Consequences
- User Expectations & Calculations
IVG. TRANSPORTATION MOBILE DEPLOYMENT TRENDS
- TRANSPORTATION
- Respondent Demographics/Installed Base
- Solution Requirements
- Total Cost of Ownership Models
- Productivity Considerations
- User TCO Expectations & Calculations
V. OVERALL TCO ANALYSIS
- INTRODUCTION
- TCO BY MOBILE PLATFORM
- Notebooks
- Handheld/PDA Mobile Computers and Smartphones
VA. HEALTH CARE TCO ANALYSIS
- INTRODUCTION
- TCO BY MOBILE PLATFORM
- Notebooks
- Handheld/PDA Mobile Computers and Smartphones
VB. FIELD SERVICE TCO ANALYSIS
- INTRODUCTION
- TCO BY MOBILE PLATFORM
- Notebooks
- Handheld/PDA Mobile Computers and Smartphones
VC. GOVERNMENT TCO ANALYSIS
- INTRODUCTION
- TCO BY MOBILE PLATFORM
- Notebooks
- Handheld/PDA Mobile Computers and Smartphones
VD. MANUFACTURING TCO ANALYSIS
- INTRODUCTION
- TCO BY MOBILE PLATFORM
- Notebooks
- Handheld/PDA Mobile Computers and Smartphones
VE. RETAIL SERVICE TCO ANALYSIS
- INTRODUCTION
- TCO BY MOBILE PLATFORM
- Notebooks
- Handheld/PDA Mobile Computers and Smartphones
VF. PROFESSIONAL SERVICE TCO ANALYSIS
- INTRODUCTION
- TCO BY MOBILE PLATFORM
- Notebooks
- Handheld/PDA Mobile Computers and Smartphones
VG. TRANSPORTATION TCO ANALYSIS
- INTRODUCTION
- TCO BY MOBILE PLATFORM
- Notebooks
- Handheld/PDA Mobile Computers and Smartphones
VI SUMMARY OBSERVATIONS
- SUMMARY OBSERVATIONS
- Key Success Requirements
LIST OF EXHIBITS
I. EXECUTIVE SUMMARY
- I-1 Use of TCO Analysis During Mobile Decision Making Process (Percent of
Respondents)
- I-2 Mobile Hardware Cost as a Percent of TCO
- I-3 TCO Comparison (Five Year and Annual) for Notebook Computers
- I-4 TCO Comparison (Five Year and Annual) for PDA/Handheld Computers
- I-5 Smartphone TCO Model
IVA. HEALTH CARE MOBILE DEPLOYMENT TRENDS
- IVa-1 Most Recent Mobile Computing Solution Deployment (Percent of
Respondents)
- IVa-2 Primary Healthcare/Hospital Applications Driving Most Recent
Deployment (Percent of Respondents)
- IVa-3 Most Recent Deployment: Total Units (Percent of Respondents)
- IVa-4 Most Recent Deployment: Total Users (Percent of Respondents)
- IVa-5 Mobile Form Factors Deployed (Percent of Respondents)
- IVa-6 Level of Ruggedness of Mobile Computers Deployed (Percent of
Respondents)
- IVa-7 Evaluate Fully Rugged or Semi Rugged if Not Using (Percent of
Respondents)
- IVa-8 Factors Driving Selection of Non-Rugged Solutions (Percent of
Respondents)
- IVa-9 Mobile Computer Vendor Selected (Percent of Respondents)
- IVa-10 Mobile OS of Most Recent Deployment (Percent of Respondents)
- IVa-11 Wireless Functionality (Percent of Respondents)
- IVa-12 Solution I/O Functionality (Percent of Respondents)
- IVa-13 Average Number of Daily Wireless Communications Per User (Percent
of Respondents)
- IVa-14 Percent of Wireless Transmissions that Fail (Percent of Respondents)
- IVa-15 Per Unit Mobile Hardware Adoption Costs (Percent of Respondents)
- IVa-16 Per Unit Mobile Software Adoption Costs (Percent of Respondents)
- IVa-17 Per Unit Mobile Accessories and Peripherals Adoption Costs (Percent
of Respondents)
- IVa-18 Per Unit Deployment and Integration Service Costs (Percent of
Respondents)
- IVa-19 Per Unit User Training Costs (Percent of Respondents)
- IVa-20 Annual Per Unit Hardware Maintenance/Warranty Costs (Percent of
Respondents)
- IVa-21 Annual Per Unit Software Maintenance/Warranty Costs (Percent of
Respondents)
- IVa-22 Average Annual "Out of Maintenance/Warranty" Costs (Percent of
Respondents)
- IVa-23 Duration of Warranty Coverage (Percent of Respondents)
- IVa-24 Typical Mobile Computing Replacement Timeframe (Percent of
Respondents)
- IVa-25 Length Expect Most Recent Mobile Computing Deployment to Last
(Percent of Respondents)
- IVa-26 Factors Driving Acceleration of Replacement Cycle (Percent of
Respondents)
- IVa-27 Average Monthly Failure Rate of Most Recent Deployment (Percent of
Respondents)
- IVa-28 Primary Sources of Hardware Failure (Percent of Respondents)
- IVa-29 Primary Causes of Failure (Percent of Respondents)
- IVa-30 Quantity of Failures Covered by Warranty (Percent of Respondents)
- IVa-31 Percent of Units Requiring Replacement (Percent of Respondents)
- IVa-32 Quantity of Mobile Computer Backup Devices Kept (Percent of
Respondents)
- IVa-33 Lost Productivity with Each Mobile Device Failure (Percent of
Respondents)
- IVa-34 Amount of Time Internally Spent on Each Failed Unit (Percent of
Respondents)
- IVa-35 Percent of Failures Result in 'No Trouble Found' (Percent of
Respondents)
- IVa-36 Percent of Mobile Computers Lost Each Year to Theft (Percent of
Respondents)
- IVa-37 Number of Mobile System Administrators at Organization (Percent of
Respondents)
- IVa-38 Mobile System Administration Time Allocation (Percent of
Respondents)
- IVa-39 Average Annual Salary of Mobile System Support (Percent of
Respondents)
- IVa-40 Number of Mobile System Helpdesk Employees (Percent of Respondents)
- IVa-41 Use of TCO Analysis During Mobile Decision Making Process (Percent
of Respondents)
- IVa-42 Source of TCO Analysis (Percent of Respondents)
- IVa-43 Calculated Annual TCO for Each Mobile Computing Unit Deployed
(Percent of Respondents)
- IVa-44 TCO Difference Between Mobile Computers Evaluated (Percent of
Respondents)
- IVa-45 Actual TCO Versus Calculated TCO (Percent of Respondents)
- IVa-46 Change in Mobile TCO Over Next 3-5 Years (Percent of Respondents)
- IVa-47 Factors Driving Increase to TCO (Percent of Respondents)
- IVa-48 Average Number of Peripherals Run on Mobile Computer Daily (Percent
of Respondents)
IVB. FIELD SERVICE MOBILE DEPLOYMENT TRENDS
- IVb-1 Most Recent Mobile Computing Solution Deployment (Percent of
Respondents)
- IVb-2 Primary Field Service Applications Driving Most Recent Deployment
(Percent of Respondents)
- IVb-3 Most Recent Deployment: Total Units (Percent of Respondents)
- IVb-4 Most Recent Deployment: Total Users (Percent of Respondents)
- IVb-5 Mobile Form Factors Deployed (Percent of Respondents)
- IVb-6 Level of Ruggedness of Mobile Computers Deployed (Percent of
Respondents)
- IVb-7 Evaluate Fully Rugged or Semi Rugged if Not Using (Percent of
Respondents)
- IVb-8 Factors Driving Selection of Non-Rugged Solutions (Percent of
Respondents)
- IVb-9 Mobile Computer Vendor Selected for Most Recent Project (Percent of
Respondents)
- IVb-10 Mobile OS of Most Recent Deployment (Percent of Respondents)
- IVb-11 Wireless Functionality (Percent of Respondents)
- IVb-12 Solution I/O Functionality (Percent of Respondents)
- IVb-13 Average Number of Daily Wireless Communications Per User (Percent
of Respondents)
- IVb-14 Percent of Wireless Transmissions that Fail (Percent of Respondents)
- IVb-15 Per Unit Mobile Hardware Adoption Costs (Percent of Respondents)
- IVb-17 Per Unit Mobile Accessories and Peripherals Adoption Costs (Percent
of Respondents)
- IVb-18 Per Unit Deployment and Integration Service Costs (Percent of
Respondents)
- IVb-19 Per Unit User Training Costs (Percent of Respondents)
- IVb-20 Annual Per Unit Hardware Maintenance/Warranty Costs (Percent of
Respondents)
- IVb-21 Annual Per Unit Software Maintenance/Warranty Costs (Percent of
Respondents)
- IVb-22 Average Annual "Out of Maintenance/Warranty" Costs (Percent of
Respondents)
- IVb-23 Duration of Warranty Coverage (Percent of Respondents)
- IVb-24 Typical Mobile Computing Replacement Timeframe (Percent of
Respondents)
- IVb-25 Length Expect Most Recent Mobile Computing Deployment to Last
(Percent of Respondents)
- IVb-26 Factors Driving Acceleration of Replacement Cycle (Percent of
Respondents)
- IVb-27 Average Monthly Failure Rate of Most Recent Deployment (Percent of
Respondents)
- IVb-28 Primary Sources of Hardware Failure (Percent of Respondents)
- IVb-29 Primary Causes of Failure (Percent of Respondents)
- IVb-30 Quantity of Failures Covered by Warranty (Percent of Respondents)
- IVb-31 Percent of Units Requiring Replacement (Percent of Respondents)
- IVb-32 Quantity of Mobile Computer Backup Devices Kept (Percent of
Respondents)
- IVb-33 Lost Productivity with Each Mobile Device Failure (Percent of
Respondents)
- IVb-34 Amount of Time Internally Spent on Each Failed Unit (Percent of
Respondents)
- IVb-35 Percent of Failures Result in 'No Trouble Found' (Percent of
Respondents)
- IVb-36 Percent of Mobile Computers Lost Each Year to Theft (Percent of
Respondents)
- IVb-37 Number of Mobile System Administrators at Organization (Percent of
Respondents)
- IVb-38 Mobile System Administration Time Allocation (Percent of
Respondents)
- IVb-39 Average Annual Salary of Mobile System Support (Percent of
Respondents)
- IVb-40 Number of Mobile System Helpdesk Employees (Percent of Respondents)
- IVb-41 Use of TCO Analysis During Mobile Decision Making Process (Percent
of Respondents)
- IVb-42 Source of TCO Analysis (Percent of Respondents)
- IVb-43 Calculated Annual TCO for Each Mobile Computing Unit Deployed
(Percent of Respondents)
- IVb-44 TCO Difference Between Mobile Computers Evaluated (Percent of
Respondents)
- IVb-45 Actual TCO Versus Calculated TCO (Percent of Respondents)
- IVb-46 Change in Mobile TCO Over Next 3-5 Years (Percent of Respondents)
- IVb-47 Factors Driving Increase to TCO (Percent of Respondents)
- IVb-48 Average Number of Peripherals Run on Mobile Computer Daily (Percent
of Respondents)
- IVb-49 Organization's Principal Sector/Business (Percent of Respondents)
- IVb-50 2006 Revenues (Percent of Respondents)
IV.C GOVERNMENT MOBILE DEPLOYMENT TRENDS
- IVc-1 Most Recent Mobile Computing Solution Deployment (Percent of
Respondents)
- IVc-2 Primary Government Applications Driving Most Recent Deployment
(Percent of Respondents)
- IVc-3 Most Recent Deployment: Total Units (Percent of Respondents)
- IVc-4 Most Recent Deployment: Total Users (Percent of Respondents)
- IVc-5 Mobile Form Factors Deployed (Percent of Respondents)
- IVc-6 Level of Ruggedness of Mobile Computers Deployed (Percent of
Respondents)
- IVc-7 Evaluate Fully Rugged or Semi Rugged if Not Using (Percent of
Respondents)
- IVc-8 Factors Driving Selection of Non-Rugged Solutions (Percent of
Respondents)
- IVc-9 Mobile Computer Vendor Selected (Percent of Respondents)
- IVc-10 Mobile OS of Most Recent Deployment (Percent of Respondents)
- IVc-11 Wireless Functionality (Percent of Respondents)
- IVc-12 Solution I/O Functionality (Percent of Respondents)
- IVc-13 Average Number of Daily Wireless Communications Per User (Percent
of Respondents)
- IVc-14 Percent of Wireless Transmissions that Fail (Percent of Respondents)
- IVc-15 Per Unit Mobile Hardware Adoption Costs (Percent of Respondents)
- IVc-17 Per Unit Mobile Accessories and Peripherals Adoption Costs (Percent
of Respondents)
- IVc-18 Per Unit Deployment and Integration Service Costs (Percent of
Respondents)
- IVb-19 Per Unit User Training Costs (Percent of Respondents)
- IVc-20 Annual Per Unit Hardware Maintenance/Warranty Costs (Percent of
Respondents)
- IVc-21 Annual Per Unit Software Maintenance/Warranty Costs (Percent of
Respondents)
- IVc-22 Average Annual "Out of Maintenance/Warranty" Costs (Percent of
Respondents)
- IVc-23 Duration of Warranty Coverage (Percent of Respondents)
- IVc-24 Typical Mobile Computing Replacement Timeframe (Percent of
Respondents)
- IVc-25 Length Expect Most Recent Mobile Computing Deployment to Last
(Percent of Respondents)
- IVc-26 Factors Driving Acceleration of Replacement Cycle (Percent of
Respondents)
- IVc-27 Average Monthly Failure Rate of Most Recent Deployment (Percent of
Respondents)
- IVc-28 Primary Sources of Hardware Failure (Percent of Respondents)
- IVc-29 Primary Causes of Failure (Percent of Respondents)
- IVc-30 Quantity of Failures Covered by Warranty (Percent of Respondents)
- IVc-31 Percent of Units Requiring Replacement (Percent of Respondents)
- IVc-32 Quantity of Mobile Computer Backup Devices Kept (Percent of
Respondents)
- IVc-33 Lost Productivity with Each Mobile Device Failure (Percent of
Respondents)
- IVc-34 Amount of Time Internally Spent on Each Failed Unit (Percent of
Respondents)
- IVc-35 Percent of Failures Result in 'No Trouble Found' (Percent of
Respondents)
- IVc-36 Percent of Mobile Computers Lost Each Year to Theft (Percent of
Respondents)
- IVc-37 Number of Mobile System Administrators at Organization (Percent of
Respondents)
- IVc-38 Mobile System Administration Time Allocation (Percent of
Respondents)
- IVc-39 Average Annual Salary of Mobile System Support (Percent of
Respondents)
- IVc-40 Number of Mobile System Helpdesk Employees (Percent of Respondents)
- IVc-41 Use of TCO Analysis During Mobile Decision Making Process (Percent
of Respondents)
- IVc-42 Source of TCO Analysis (Percent of Respondents)
- IVc-43 Calculated Annual TCO for Each Mobile Computing Unit Deployed
(Percent of Respondents)
- IVc-44 TCO Difference Between Mobile Computers Evaluated (Percent of
Respondents)
- IVc-45 Actual TCO Versus Calculated TCO (Percent of Respondents)
- IVc-46 Change in Mobile TCO Over Next 3-5 Years (Percent of Respondents)
- IVc-47 Factors Driving Increase to TCO (Percent of Respondents)
- IVc-48 Average Number of Peripherals Run on Mobile Computer Daily (Percent
of Respondents)
- IVc-49 Organization's Principal Sector/Business (Percent of Respondents)
IVD. MANUFACTURING MOBILE DEPLOYMENT TRENDS
- IVd-1 Most Recent Mobile Computing Solution Deployment (Percent of
Respondents)
- IVd-2 Primary Manufacturing Applications Driving Most Recent Deployment
(Percent of Respondents)
- IVd-3 Most Recent Deployment: Total Units (Percent of Respondents)
- IVd-4 Most Recent Deployment: Total Users (Percent of Respondents)
- IVd-5 Mobile Form Factors Deployed (Percent of Respondents)
- IVd-6 Level of Ruggedness of Mobile Computers Deployed (Percent of
Respondents)
- IVd-7 Evaluate Fully Rugged or Semi Rugged if Not Using (Percent of
Respondents)
- IVc-8 Factors Driving Selection of Non-Rugged Solutions (Percent of
Respondents)
- IVd-9 Mobile Computer Vendor Selected for Most Recent Deployment (Percent
of Respondents)
- IVd-10 Mobile OS of Most Recent Deployment (Percent of Respondents)
- IVd-11 Wireless Functionality (Percent of Respondents)
- IVd-12 Solution I/O Functionality (Percent of Respondents)
- IVd-13 Average Number of Daily Wireless Communications Per User (Percent
of Respondents)
- IVd-14 Percent of Wireless Transmissions that Fail (Percent of Respondents)
- IVd-15 Per Unit Mobile Hardware Adoption Costs (Percent of Respondents)
- IVd-17 Per Unit Mobile Accessories and Peripherals Adoption Costs (Percent
of Respondents)
- IVd-18 Per Unit Deployment and Integration Service Costs (Percent of
Respondents)
- IVd-19 Per Unit User Training Costs (Percent of Respondents)
- IVd-20 Annual Per Unit Hardware Maintenance/Warranty Costs (Percent of
Respondents)
- IVd-21 Annual Per Unit Software Maintenance/Warranty Costs (Percent of
Respondents)
- IVd-22 Average Annual "Out of Maintenance/Warranty" Costs (Percent of
Respondents)
- IVd-23 Duration of Warranty Coverage (Percent of Respondents)
- IVd-24 Typical Mobile Computing Replacement Timeframe (Percent of
Respondents)
- IVd-25 Length Expect Most Recent Mobile Computing Deployment to Last
(Percent of Respondents)
- IVd-26 Factors Driving Acceleration of Replacement Cycle (Percent of
Respondents)
- IVd-27 Average Monthly Failure Rate of Most Recent Deployment (Percent of
Respondents)
- IVd-28 Primary Sources of Hardware Failure (Percent of Respondents)
- IVd-29 Primary Causes of Failure (Percent of Respondents)
- IVd-30 Quantity of Failures Covered by Warranty (Percent of Respondents)
- IVd-31 Percent of Units Requiring Replacement (Percent of Respondents)
- IVd-32 Quantity of Mobile Computer Backup Devices Kept (Percent of
Respondents)
- IVd-33 Lost Productivity with Each Mobile Device Failure (Percent of
Respondents)
- IVd-34 Amount of Time Internally Spent on Each Failed Unit (Percent of
Respondents)
- IVd-35 Percent of Failures Result in 'No Trouble Found' (Percent of
Respondents)
- IVd-36 Percent of Mobile Computers Lost Each Year to Theft (Percent of
Respondents)
- IVd-37 Number of Mobile System Administrators at Organization (Percent of
Respondents)
- IVd-38 Mobile System Administration Time Allocation (Percent of
Respondents)
- IVd-39 Average Annual Salary of Mobile System Support (Percent of
Respondents)
- IVd-40 Number of Mobile System Helpdesk Employees (Percent of Respondents)
- IVd-41 Use of TCO Analysis During Mobile Decision Making Process (Percent
of Respondents)
- IVd-42 Source of TCO Analysis (Percent of Respondents)
- IVd-43 Calculated Annual TCO for Each Mobile Computing Unit Deployed
(Percent of Respondents)
- IVd-44 TCO Difference Between Mobile Computers Evaluated (Percent of
Respondents)
- IVd-45 Actual TCO Versus Calculated TCO (Percent of Respondents)
- IVd-46 Change in Mobile TCO Over Next 3-5 Years (Percent of Respondents)
- IVd-47 Factors Driving Increase to TCO (Percent of Respondents)
- IVd-48 Average Number of Peripherals Run on Mobile Computer Daily (Percent
of Respondents)
- IVd-49 2006 Revenues (Percent of Respondents)
IVE. RETAIL MOBILE DEPLOYMENT TRENDS
- IVe-1 Most Recent Mobile Computing Solution Deployment (Percent of
Respondents)
- IVe-2 Primary Retail Applications Driving Most Recent Deployment (Percent
of Respondents)
- IVe-3 Most Recent Deployment: Total Units (Percent of Respondents)
- IVe-4 Most Recent Deployment: Total Users (Percent of Respondents)
- IVe-5 Mobile Form Factors Deployed (Percent of Respondents)
- IVe-6 Level of Ruggedness of Mobile Computers Deployed (Percent of
Respondents)
- IVe-7 Evaluate Fully Rugged or Semi Rugged if Not Using (Percent of
Respondents)
- IVe-8 Factors Driving Selection of Non-Rugged Solutions (Percent of
Respondents)
- IVe-9 Mobile Computer Vendor Selected for Most Recent Deployment (Percent
of Respondents)
- IVe-10 Mobile OS of Most Recent Deployment (Percent of Respondents)
- IVe-11 Wireless Functionality (Percent of Respondents)
- IVe-12 Solution I/O Functionality (Percent of Respondents)
- IVe-13 Average Number of Daily Wireless Communications Per User (Percent
of Respondents)
- IVe-14 Percent of Wireless Transmissions that Fail (Percent of Respondents)
- IVe-15 Per Unit Mobile Hardware Adoption Costs (Percent of Respondents)
- IVe-17 Per Unit Mobile Accessories and Peripherals Adoption Costs (Percent
of Respondents)
- IVe-18 Per Unit Deployment and Integration Service Costs (Percent of
Respondents)
- IVe-19 Per Unit User Training Costs (Percent of Respondents)
- IVe-20 Annual Per Unit Hardware Maintenance/Warranty Costs (Percent of
Respondents)
- IVe-21 Annual Per Unit Software Maintenance/Warranty Costs (Percent of
Respondents)
- IVe-22 Average Annual "Out of Maintenance/Warranty" Costs (Percent of
Respondents)
- IVe-23 Duration of Warranty Coverage (Percent of Respondents)
- IVe-24 Typical Mobile Computing Replacement Timeframe (Percent of
Respondents)
- IVe-25 Length Expect Most Recent Mobile Computing Deployment to Last
(Percent of Respondents)
- IVe-26 Factors Driving Acceleration of Replacement Cycle (Percent of
Respondents)
- IVe-27 Average Monthly Failure Rate of Most Recent Deployment (Percent of
Respondents)
- IVe-28 Primary Sources of Hardware Failure (Percent of Respondents)
- IVe-29 Primary Causes of Failure (Percent of Respondents)
- IVe-30 Quantity of Failures Covered by Warranty (Percent of Respondents)
- IVe-31 Percent of Units Requiring Replacement (Percent of Respondents)
- IVe-32 Quantity of Mobile Computer Backup Devices Kept (Percent of
Respondents)
- IVe-33 Lost Productivity with Each Mobile Device Failure (Percent of
Respondents)
- IVe-34 Amount of Time Internally Spent on Each Failed Unit (Percent of
Respondents)
- IVe-35 Percent of Failures Result in 'No Trouble Found' (Percent of
Respondents)
- IVe-36 Percent of Mobile Computers Lost Each Year to Theft (Percent of
Respondents)
- IVe-37 Number of Mobile System Administrators at Organization (Percent of
Respondents)
- IVe-38 Mobile System Administration Time Allocation (Percent of
Respondents)
- IVe-39 Average Annual Salary of Mobile System Support (Percent of
Respondents)
- IVe-40 Number of Mobile System Helpdesk Employees (Percent of Respondents)
- IVe-41 Use of TCO Analysis During Mobile Decision Making Process (Percent
of Respondents)
- IVe-42 Source of TCO Analysis (Percent of Respondents)
- IVe-43 Calculated Annual TCO for Each Mobile Computing Unit Deployed
(Percent of Respondents)
- IVe-44 TCO Difference Between Mobile Computers Evaluated (Percent of
Respondents)
- IVe-45 Actual TCO Versus Calculated TCO (Percent of Respondents)
- IVe-46 Change in Mobile TCO Over Next 3-5 Years (Percent of Respondents)
- IVe-47 Factors Driving Increase to TCO (Percent of Respondents)
- IVe-48 Average Number of Peripherals Run on Mobile Computer Daily (Percent
of Respondents)
- IVe-49 2006 Revenues (Percent of Respondents)
IVF PROFESSIONAL SERVICE MOBILE DEPLOYMENT TRENDS
- IVf-1 Most Recent Mobile Computing Solution Deployment (Percent of
Respondents)
- IVf-2 Primary Professional Service Applications Driving Most Recent
Deployment (Percent of Respondents)
- IVf-3 Most Recent Deployment: Total Units (Percent of Respondents)
- IVf-4 Most Recent Deployment: Total Users (Percent of Respondents)
- IVf-5 Mobile Form Factors Deployed (Percent of Respondents)
- IVf-6 Level of Ruggedness of Mobile Computers Deployed (Percent of
Respondents)
- IVf-7 Evaluate Fully Rugged or Semi Rugged if Not Using (Percent of
Respondents)
- IVf-8 Factors Driving Selection of Non-Rugged Solutions (Percent of
Respondents)
- IVf-9 Mobile Computer Vendor Selected (Percent of Respondents)
- IVf-10 Mobile OS of Most Recent Deployment (Percent of Respondents)
- IVf-11 Wireless Functionality (Percent of Respondents)
- IVf-12 Solution I/O Functionality (Percent of Respondents)
- IVf-13 Average Number of Daily Wireless Communications Per User (Percent
of Respondents)
- IVf-14 Percent of Wireless Transmissions that Fail (Percent of Respondents)
- IVf-15 Per Unit Mobile Hardware Adoption Costs (Percent of Respondents)
- IVf-17 Per Unit Mobile Accessories and Peripherals Adoption Costs (Percent
of Respondents)
- IVf-18 Per Unit Deployment and Integration Service Costs (Percent of
Respondents)
- IVf-19 Per Unit User Training Costs (Percent of Respondents)
- IVf-20 Annual Per Unit Hardware Maintenance/Warranty Costs (Percent of
Respondents)
- IVf-21 Annual Per Unit Software Maintenance/Warranty Costs (Percent of
Respondents)
- IVf-22 Average Annual "Out of Maintenance/Warranty" Costs (Percent of
Respondents)
- IVf-23 Duration of Warranty Coverage (Percent of Respondents)
- IVf-24 Typical Mobile Computing Replacement Timeframe (Percent of
Respondents)
- IVf-25 Length Expect Most Recent Mobile Computing Deployment to Last
(Percent of Respondents)
- IVf-26 Factors Driving Acceleration of Replacement Cycle (Percent of
Respondents)
- IVf-27 Average Monthly Failure Rate of Most Recent Deployment (Percent of
Respondents)
- IVf-28 Primary Sources of Hardware Failure (Percent of Respondents)
- IVf-29 Primary Causes of Failure (Percent of Respondents)
- IVf-30 Quantity of Failures Covered by Warranty (Percent of Respondents)
- IVf-31 Percent of Units Requiring Replacement (Percent of Respondents)
- IVf-32 Quantity of Mobile Computer Backup Devices Kept (Percent of
Respondents)
- IVf-33 Lost Productivity with Each Mobile Device Failure (Percent of
Respondents)
- IVf-34 Amount of Time Internally Spent on Each Failed Unit (Percent of
Respondents)
- IVf-35 Percent of Failures Result in 'No Trouble Found' (Percent of
Respondents)
- IVf-36 Percent of Mobile Computers Lost Each Year to Theft (Percent of
Respondents)
- IVf-37 Number of Mobile System Administrators at Organization (Percent of
Respondents)
- IVf-38 Mobile System Administration Time Allocation (Percent of
Respondents)
- IVf-39 Average Annual Salary of Mobile System Support (Percent of
Respondents)
- IVf-40 Number of Mobile System Helpdesk Employees (Percent of Respondents)
- IVf-41 Use of TCO Analysis During Mobile Decision Making Process (Percent
of Respondents)
- IVf-42 Source of TCO Analysis (Percent of Respondents)
- IVf-43 Calculated Annual TCO for Each Mobile Computing Unit Deployed
(Percent of Respondents)
- IVf-44 TCO Difference Between Mobile Computers Evaluated (Percent of
Respondents)
- IVf-45 Actual TCO Versus Calculated TCO (Percent of Respondents)
- IVf-46 Change in Mobile TCO Over Next 3-5 Years (Percent of Respondents)
- IVf-47 Average Number of Peripherals Run on Mobile Computer Daily (Percent
of Respondents)
- IVf-48 2006 Revenues (Percent of Respondents)
IVG. TRANSPORTATION MOBILE DEPLOYMENT TRENDS
- IVg-1 Most Recent Mobile Computing Solution Deployment (Percent of
Respondents)
- IVg-2 Primary Transportation/Logistics Applications Driving Most Recent
Deployment (Percent of Respondents)
- IVg-3 Most Recent Deployment: Total Units (Percent of Respondents)
- IVg-4 Most Recent Deployment: Total Users (Percent of Respondents)
- IVg-5 Mobile Form Factors Deployed (Percent of Respondents)
- IVg-6 Level of Ruggedness of Mobile Computers Deployed (Percent of
Respondents)
- IVg-7 Evaluate Fully Rugged or Semi Rugged if Not Using (Percent of
Respondents)
- IVg-8 Factors Driving Selection of Non-Rugged Solutions (Percent of
Respondents)
- IVg-9 Mobile Computer Vendor Selected (Percent of Respondents)
- IVg-10 Mobile OS of Most Recent Deployment (Percent of Respondents)
- IVg-11 Wireless Functionality (Percent of Respondents)
- IVg-12 Solution I/O Functionality (Percent of Respondents)
- IVg-13 Average Number of Daily Wireless Communications Per User (Percent
of Respondents)
- IVg-14 Percent of Wireless Transmissions that Fail (Percent of Respondents)
- IVg-15 Per Unit Mobile Hardware Adoption Costs (Percent of Respondents)
- IVg-17 Per Unit Mobile Accessories and Peripherals Adoption Costs (Percent
of Respondents)
- IVg-18 Per Unit Deployment and Integration Service Costs (Percent of
Respondents)
- IVg-19 Per Unit User Training Costs (Percent of Respondents)
- IVg-20 Annual Per Unit Hardware Maintenance/Warranty Costs (Percent of
Respondents)
- IVg-21 Annual Per Unit Software Maintenance/Warranty Costs (Percent of
Respondents)
- IVg-22 Average Annual "Out of Maintenance/Warranty" Costs (Percent of
Respondents)
- IVg-23 Duration of Warranty Coverage (Percent of Respondents)
- IVg-24 Typical Mobile Computing Replacement Timeframe (Percent of
Respondents)
- IVg-25 Length Expect Most Recent Mobile Computing Deployment to Last
(Percent of Respondents)
- IVg-26 Factors Driving Acceleration of Replacement Cycle (Percent of
Respondents)
- IVg-27 Average Monthly Failure Rate of Most Recent Deployment (Percent of
Respondents)
- IVg-28 Primary Sources of Hardware Failure (Percent of Respondents)
- IVg-29 Primary Causes of Failure (Percent of Respondents)
- IVg-30 Quantity of Failures Covered by Warranty (Percent of Respondents)
- IVg-31 Percent of Units Requiring Replacement (Percent of Respondents)
- IVg-32 Quantity of Mobile Computer Backup Devices Kept (Percent of
Respondents)
- IVg-33 Lost Productivity with Each Mobile Device Failure (Percent of
Respondents)
- IVg-34 Amount of Time Internally Spent on Each Failed Unit (Percent of
Respondents)
- IVg-35 Percent of Failures Result in 'No Trouble Found' (Percent of
Respondents)
- IVg-36 Percent of Mobile Computers Lost Each Year to Theft (Percent of
Respondents)
- IVg-37 Number of Mobile System Administrators at Organization (Percent of
Respondents)
- IVg-38 Mobile System Administration Time Allocation (Percent of
Respondents)
- IVg-39 Average Annual Salary of Mobile System Support (Percent of
Respondents)
- IVg-40 Number of Mobile System Helpdesk Employees (Percent of Respondents)
- IVg-41 Use of TCO Analysis During Mobile Decision Making Process (Percent
of Respondents)
- IVg-42 Source of TCO Analysis (Percent of Respondents)
- IVg-43 Calculated Annual TCO for Each Mobile Computing Unit Deployed
(Percent of Respondents)
- IVg-44 TCO Difference Between Mobile Computers Evaluated (Percent of
Respondents)
- IVg-45 Actual TCO Versus Calculated TCO (Percent of Respondents)
- IVg-46 Change in Mobile TCO Over Next 3-5 Years (Percent of Respondents)
- IVg-47 Factors Driving Increase to TCO (Percent of Respondents)
- IVg-48 Average Number of Peripherals Run on Mobile Computer Daily (Percent
of Respondents)
- IVg-49 2006 Revenues (Percent of Respondents)
V. OVERALL TCO ANALYSIS
- Exhibit V-1 TCO Comparison (Five Year and Annual) for Notebook Computers
- V-2 TCO Comparison (Five Year and Annual) for PDA/Handheld Computers
- V-3 Smartphone TCO Model
- V-4 Mobile Computer Deployment Characteristics Percent of Installed Rugged
and Non-Rugged Mobile Computer Units Replaced by Year*
VA. HEALTH CARE TCO ANALYSIS
- Va-1 TCO Comparison (Five Year and Annual) for Notebook Computers: Health
Care Environments
- Va-2 TCO Comparison (Five Year and Annual) for PDA/Handheld Computers:
Health Care Environments
- Va-3 Smartphone TCO Model: Health Care Environments
- Va-4 Mobile Computer Deployment Characteristics Percent of Installed
Rugged and Non-Rugged Mobile Computer Units Replaced by Year*
VB. FIELD SERVICE TCO ANALYSIS
- Vb-1 TCO Comparison (Five Year and Annual) for Notebook Computers: Field
Service Environments
- Vb-2 TCO Comparison (Five Year and Annual) for PDA/Handheld Computers:
Field Service Environments
- Vb-3 Smartphone TCO Model: Field Service Environments
- Vb-4 Mobile Computer Deployment Characteristics Percent of Installed
Rugged and Non-Rugged Mobile Computer Units Replaced by Year*
VC. GOVERNMENT TCO ANALYSIS
- Vc-1 TCO Comparison (Five Year and Annual) for Notebook Computers:
Government Environments
- Vc-2 TCO Comparison (Five Year and Annual) for PDA/Handheld Computers:
Government Environments
- Vc-3 Smartphone TCO Model: Government Environments
- Vc-4 Mobile Computer Deployment Characteristics Percent of Installed
Rugged and Non-Rugged Mobile Computer Units Replaced by Year*
VD. MANUFACTURING TCO ANALYSIS
- Vd-1 TCO Comparison (Five Year and Annual) for Notebook Computers:
Manufacturing Environments
- Vd-2 TCO Comparison (Five Year and Annual) for PDA/Handheld Computers:
Manufacturing Environments
- Vd-3 Smartphone TCO Model: Manufacturing Environments
- Vd-4 Mobile Computer Deployment Characteristics Percent of Installed
Rugged and Non-Rugged Mobile Computer Units Replaced by Year*
VE. RETAIL SERVICE TCO ANALYSIS
- Ve-1 TCO Comparison (Five Year and Annual) for Notebook Computers: Retail
Service Environments
- Ve-2 TCO Comparison (Five Year and Annual) for PDA/Handheld Computers:
Retail Service Environments
- Ve-3 Smartphone TCO Model: Retail Service Environments
- Ve-4 Mobile Computer Deployment Characteristics Percent of Installed
Rugged and Non-Rugged Mobile Computer Units Replaced by Year*
VF. PROFESSIONAL SERVICE TCO ANALYSIS
- Vf-1 TCO Comparison (Five Year and Annual) for Notebook Computers:
Professional Service Environments
- Vf-2 TCO Comparison (Five Year and Annual) for PDA/Handheld Computers:
Professional Service Environments
- Vf-3 Smartphone TCO Model: Professional Service Environments
- Vf-4 Mobile Computer Deployment Characteristics Percent of Installed
Rugged and Non-Rugged Mobile Computer Units Replaced by Year*
VG .TRANSPORTATION TCO ANALYSIS
- Vg-1 TCO Comparison (Five Year and Annual) for Notebook Computers:
Transportation Environments
- Vg-2 TCO Comparison (Five Year and Annual) for PDA/Handheld Computers:
Transportation Environments
- Vg-3 Smartphone TCO Model: Transportation/Distribution Environments
- Vg-4 Mobile Computer Deployment Characteristics Percent of Installed
Rugged and Non-Rugged Mobile Computer Units Replaced by Year*
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