Contact us to find out if we have the data you need. Having offices around the globe, we are open 24 hours a day, 5 days a week with multiple language support. Please visit our Contact page to see which office is open right now!

This study discusses market and technology trends and provides market sizing, market shares and forecasts for premise-based and hosted applications serving the North American more…

Introduction A statistical overview of technology deployments in contact centers Scope An overview of contact center technology trends in Brazil Broken d more…

Introduction A statistical overview of technology deployments in contact centers Scope An overview of contact center technology trends in Japan Broken do more…

Increased spending on application hosting- CRM, ERP, compliance management, et al- will drive total US hosting service revenues through 2011. Application hosting will account more…

Overview Social computing and the medium of social networks are creating a revolution that is similar to the industrial revolution of the 19th century but on a global scope. more…

The market for contact center solutions in Latin America has already reached a level of relative maturity, composed mostly by international and regional participants. However, more…

Performance management is a niche, but critical sector of contact center applications. This market insight discusses the key elements and critical success factors for more…

Abstract Introduction The market for hosted and premise-based managed speech and DTMF services continues to gain traction as more customers demand deployment flexibility and more…

This Frost & Sullivan research service titled World Marketing Process Optimization Solutions Markets provides an overview of the MPOS market, along with a complete analysis of more…

Business Opportunities, Strategies And Market Potential A Landmark Effort Packed With Exclusive Data - Through 2010! In-depth Discussion of Significant Trends And The Forc more…

This study discusses market and technology trends and provides market sizing and forecasts for the North American Outbound Dialing market. Among the types of outbound more…

This Frost & Sullivan research service titled North American Hosted IVR Services Markets provides an overview of revenues and growth projections for the hosted IVR services more…

Hosted CRM has been one of the best success stories in the enterprise software industry. This research study looks at market trends, drivers, and restraints for the North more…

To understand the solutions being used by carriers to assure and grow revenue from their valuable customers is the purpose of Dittberner's new 137-page report: Telecom more…

Overview Introduction The databook is a detailed information resource covering current and forecast contact center market data. The market is sized both in terms of agent posi more…

Overview Introduction The databook is a detailed information resource covering current and forecast contact center market data. The market is sized both in terms of agent posi more…

This IDC study (which is a translation of the Japanese report IDC #J6090103) analyzes the CRM solution market in Japan in 2005 and presents the forecast from 2006 to 2010. The more…

Introduction The databook is a detailed information resource covering current and forecast data on the contact center market in APAC. The market is sized both in terms of more…

Overview Introduction The databook is a detailed information resource covering current and forecast contact center market data. The market is sized both in terms of agent posi more…

Overview Introduction The databook is a detailed information resource covering current and forecast contact center market data. The market is sized both in terms of agent posi more…

1 WORLD OUTBOUND DIALING MARKET Summary of Major Findings 1. Introductions and Definitions 2. State of the Market 3. Measurements 4. Market Trend more…

Overview Introduction The market for on demand applications has been evolving for some time. Datamonitor sees a broad range of vendors operating in this space and huge growth more…

High Presence of In-house OCRM Software Solutions a Key Challenge for OCRM Service Providers Medium and large enterprises in the Asia Pacific region having an established more…

Shift from Product-centric to Customer-centric Strategies calls for Increased Use of Marketing & Customer Analytics Customer retention and customer wallet-share growth are the more…

CRM and Integration Capabilities to Drive Demand Advanced applications such as intelligent contact routing and connectivity to enterprise CRM applications, provided by more…

Institutions of higher education are increasingly viewing students as customers they need to serve. CRM technologies targeted at higher education allow institutions to build more…

This IDC study presents the annual update to the five-year forecast for the worldwide and U.S. market for customer care services. The purpose of this document is to identify more…

Pressure to Deliver Improved Customer Responsiveness Spurs Demand for Mobile Field Service Solutions The thrust on rendering better customer service, an increased emphasis on more…

Growth in the CRM market stagnated after the 1990s. Corporate customers do not spend freely and failed suite solutions have made prospective customers think twice about the more…

The main drive within the government is to move from point solutions to comprehensive CRM and enterprise wide solutions. This will continue to be the case through 2009 as more…

This market brief analyzes the challenges faced by retailers in theircontact center strategies. more…

Service differentiation and go-to-market propositions built around transformational outsourcing will enable outsource providers to win new business in a growing market where more…

Online sales are rising fast-and so are the expectations of online buyers. An okay Web site and okay customer service doesn't cut it anymore. more…

Operational CRM (oCRM) describes the technology strategy of managing and interacting with customers across channels, through client-facing applications and integrated channel more…

This IDC study covers the Japan solution market and provides analysis and forecast. more…

This research from Frost & Sullivan evaluates the current and future prospects of the customer resource management (CRM) market for the U.S. pharmaceutical industry in three more…

This study draws from the results of IDC's European Vertical Market survey, carried out in November/December 2003 among 1,178 SMBs with between 20 and 499 employees, in the more…

This IDC study provides the latest software license and maintenance revenue shares of the top 10 human resources management applications vendors and the overall market trends more…

It also provides market drivers, restraints, challenges, and revenue and market share forecasts. The study also provides vendor profiles and analyzes the popularity of more…

"Despite the current economic climate, opportunities remain within the CRM services marketplace. Being attuned to cost containment, ROI, and business process optimization, more…

Technology is a well-established and mature market for OSPs and is currently the third largest market globally. more…

This report examines the Analytical CRM process, its benefits to pharmaceutical companies and the factors driving its use in the pharmaceutical industry today more…

This brief discusses and analyzes the key business 'pains' currently affecting the market for contact centers within the manufacturing industry. more…

This report provides sizing and segmenting of the customer relationship outsourcing market in the US from 2003 to 2008 more…

eMarketer's Online Selling & eCRM report looks at consumer behavior online, products that sell best online and consumer opinion of online customer service. It also delves into more…

This report is about the market for Marketing Automation software in North America and EMEA. It sizes the market by country and vertical market, with forecasts through 2007. A more…

This report covers details a detailed country level and industry level analysis of the CRM Software market in Asia. more…

Vendors who offer analytics without emphasizing Data Quality and its fundamental importance may be misleading the market. Customers need to be careful that they do not buy a more…

The report reveals the main features of CRM software and identifies the traditional and new players in CRM providing comprehensive analysis into why so many CRM initiatives more…

This report is about the market for operational and analytical CRM software in Asia-Pacific (Asia-Pac). It sizes the market by type of technology (operational or analytical), more…

This report will examine developments in operational CRM since 2001, and will bring together and update our data from our eSales, eMarketing and eService reports to provide a more…

Dispels the myths surrounding the concept of Collaborative CRM. Looks at the case for the use of two applications to improve their processes: complex selling and assisted more…

Customer relationship outsourcing remains a key sector for both technology vendors and the call center market as a whole. For technology vendors, outsourcers are often the more…