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This report provides the most up to date view of the mobile money transfers market presenting market projections on subscriber take-up, transaction sizes and volumes. It more…

I. EXECUTIVE SUMMARY The Caribbean Nearshore market continues to expand its distinct niche within the service globalizationoutsourcing trend. Its competitive metacare ™ more…

Abstract This IDC study, which is a translation of the Japanese report IDC #J8240104, presents an analysis of the IP contact center (IPCC) system market in 2007 as well as more…

Overview This focused report provides the most up to date view of the contactless Near Field Communication (NFC) mobile payments market and includes a six year forecasting more…

Abstract "Global Retail Insights strongly believes that given the turbulent economic situation, strengthening relationships with industry partners, customers, and other more…

This mobile report focuses on payments that are made remotely via premium rate SMS, WAP billing, Mobile Web, Dined-to- sudscribers' bill and direct to credit cards. The report more…

This research study looks at market trends, drivers, and restraints for the North American hosted contact center market. It also provides market size, market share, forecasts, more…

This research study looks at market trends, drivers, and restraints for the North American Inbound Contact routing market. It also provides market size, market share, more…

Report Introduction Over twenty years after the first credit card was launched in China, and six years since the Chinese banks were unified in under a nationwide network, more…

Plastic payment swipes are ushering in a new world of self-service buy-and-pay applications, with American consumers increasingly using self-checkout stations at grocery more…

Abstract Overview Introduction This report will explore the impacts of the growth of online banking channels for vendors and end users. Scope C more…

Overview Introduction An overview of the ongoing shifts in global contact center outsourcing attrition trends, as well as an analysis of pricing and cost issues. Scope more…

Since 2004, NTT DoCoMo, the largest mobile carrier in Japan, has been operating a proximity mobile commerce platform that offers a variety of functions including, but not more…

Abstract Overview Introduction Online consumer payment volumes continue to grow rapidly as more consumers warm to the online experience and begin to purchase goods and more…

During 2007, Latin America maintained a favourable economic situation that allowed growth in nearly all the countries of the region. Driven by this positive environment, the more…

This research study looks at market trends, drivers, and restraints for the EMEA agent performance optimization (APO) market, with particular emphasis on quality monitoring more…

Description There is an increasing level of activity in areas relating to what many people have termed the "mobile wallet". This includes technology, applications and services more…

As we move towards the so-called ‘cashless' society, and consumers increasingly want the ability to make payments online and on their mobile phones - safe in the more…

Prepaid Evolution 2008 to 2012: Wireless, Card & Internet Opportunities explores each of the individual prepaid products, wireless, phone card, and Internet, at great length. more…

While the use of high-tech electronic substitutes for cash was always expected to infiltrate developed markets such as Japan, mobile wallets and electronic transfers were more…

This report provides a quantitative analysis of the mobile payment market for the 2007- 2012 period. Despite great uncertainties, Ovum has tried to provide a realistic picture more…

Overview Next Generation Networks (NGN) promises a high quality end-user experience. Telecommunications service providers expect the NGN framework to provide them with tools more…

Abstract In this study, IDC provides CRM applications market forecast data for Western Europe. The Western European CRM applications market is segmented and forecast by more…

Overview Introduction For the past 10 years the primary motivation to purchase hosted contact centers has been to reduce cost. But if growth is to continue, then vendors must more…

This report reviews case studies of the mobile payment market and shows how this market is progressively moving towards the rollout of a new generation of services. However, more…

Overview Mobile person-to-person payments and transfers (mobile P2P) offer the first income-generating step for financial institutions on the pathway to full mobile banking more…

FACTS AT A GLANCE: Most comprehensive report covering worldwide market; Data-intensive research - An imperative for the serious player!; Designed to empower the quality more…

This study discusses market and technology trends and provides market sizing, market shares and forecasts for premise-based and hosted applications serving the North American more…

Beijing Union Mobile Pay (UMPay) is the largest mobile payment service provider in China, the largest single mobile phone market in the world. Since established in 2003, UMPay more…

Abstract Overview Introduction A heterogeneous mélange of cultures, languages, consumers and countries categorize the Asia-Pacific (APAC) contact center market. more…

Overview Introduction A survey of users of contact center outsourcing services, across a wide veariety of geographic and vertical markets. more…

Introduction A statistical overview of technology deployments in contact centers. Scope An overview of contact center technology trends in APAC. Broken d more…

Introduction A statistical overview of technology deployments in contact centers Scope An overview of contact center technology trends in Brazil Broken d more…

Introduction A statistical overview of technology deployments in contact centers Scope An overview of contact center technology trends in Japan Broken do more…

Abstract Overview Introduction This project details the principal contact center outsourcing vendors, and provides analysis on their capacities. Scope more…

Overview Introduction This brief will provide vendors with strategies to develop an optimal solution to gain more share in the IVR market in a changing infrastructure more…

Overview Introduction The open standard software-based approach in IVR technology is proliferating at a rapid rate in the market as businesses demand greater flexibility, agil more…

Introduction In today's highly competitive market where consumers are less loyal than ever, insurers must retain and grow their most profitable customers, all while minimizing more…

NEW RESEARCH REPORT BY MERCATOR ADVISORY Mercator Advisory Group announced today the availability of its latest report, International B2B Payments: State and Future of the more…

Overview Introduction Economic indications show that 2008 is going to be a tough year for many on the financial front. The contact center projects that are likely to be hit ha more…

Overview Introduction This report combines the two briefs from the CRM theme for Q4 2007. Areas covered include market conditions and developments across the L&P and P&C secto more…

Automated speech applications in customer service and support environments have a reputation for being expensive and difficult to implement. In this whitepaper, we will more…

The Asia-Pacific B2C E-Commerce report analyzes the huge changes that are realigning this massive but still fast-growing online marketplace. While China and India are both more…

The number of end-user organizations deploying hosted contact centre solutions has been rising rapidly in the past few years. The markets are poised to grow out of the early more…

Overview Introduction In order to thwart competitive threats and capitalize upon new opportunities, insurers must refocus around the customer and utilize Customer Relationship more…

Overview Product Categories Self-Checkout Station: a retail-based device for self-service check out that typically includes an ATM (automated teller machine), bar code sc more…

Overview Introduction Integration of communication channels is the key to optimizing customer service and improving customer retention rates.Over the next several years IP wil more…

Overview Introduction This theme covers the changing trends in the global IVR market. It highlights the market drivers and opportunities, strategy to be adopted to be more…

Overview Introduction This report combines all three briefs from the voice business theme for Q4 2007. It provides an overview of drivers and trends across the global IVR mark more…

This research study provides market size, market share, forecasts and breakdown of the North American contact center applications market by application, contact center size, more…

Operations support systems (OSS), the information technology infrastructure that gives carriers the ability to create, deploy, manage, and maintain network-based services, are more…

Performance management is one of the core applications that now comprise what has come be known as workforce optimization. The others are interaction recording, workforce more…

Abstract Overview Introduction This report provides a comparative analysis of the leading CRM vendors in the pharmaceutical market in order to help companies select a more…

Overview Introduction Middle Eastern society is changing. Its consumers expect high levels of customer service with a fast rate to respond to queries. Contact centers in the r more…

Abstract This document is about Western Europe CRM Applications Competitive Analysis 2007 more…

Overview Introduction A statistical overview of technology deployments in outsourced contact centers Scope An overview of offshore markets serving North more…

Aligning Payment & Value in the Virtual World Pricing a Listening Hour: 3 Approaches Comparative Financial Models Upside/Downside Record Label Perspective Detail more…

This research study looks at market trends, drivers, and restraints for the North American contact center outsourcing market. It also provides market size, market share, more…

Abstract This document is about Western Europe Vertical Market CRM Applications Spending, Forecast 2006-2011 more…

Abstract Overview Introduction Successful Middle Eastern companies will start to deploy high-end contact center solutions, such as desktop and CTI applications integrat more…

This research study looks at market trends, drivers, and restraints for the North American Customer Service and Support (CSS) Applications market. It also provides market more…

Overview Alternative payments will allow online merchants to drive mainstream sales among emerging online population segments, reaching new consumers and enhancing conversion more…

One of the visions of the mobile devices is that they will become a uniform platform with which to manage financial issues. With more than 3 billion mobile subscribers more…

This research service looks at market trends, drivers, and restraints for the North American agent performance optimization (APO) market, with particular emphasis on Quality more…

Overview Introduction Due to demand for a better understanding of the competitive landscape in the Customer Relationship Management (CRM) market, Datamonitor has developed the more…

Overview Introduction This brief analyses the strengths and weaknesses of Chordiant's Customer Relationship Management offering. Chordiant is rated according to its market imp more…

Increased spending on application hosting- CRM, ERP, compliance management, et al- will drive total US hosting service revenues through 2011. Application hosting will account more…

Overview Social computing and the medium of social networks are creating a revolution that is similar to the industrial revolution of the 19th century but on a global scope. more…

The rise of alternative payment services - from PayPal to Google Checkout, Bill Me Later and many others - is a response to both consumer demand for an improved online payment more…

Business Insights' portfolio of technology management reports are designed to help you make well informed and timely business decisions. We understand the problems facing more…

Overview Introduction This report is a study of the strategy that the pharmaceutical industry needs to take to enable higher profit margins - and how technology vendors can en more…

Overview Introduction This report looks into which CRM technologies are going to develop and how vendors can help pharma companies meet their challenges through the successful more…

Overview Introduction The uptake of CRM will continue to grow in the European higher education market with particularly strong growth in the UK. Scope I more…

Overview Introduction As shifting demographics and advancing globalization drive higher education institutions to compete more aggressively with one another to recruit and ret more…

The market for contact center solutions in Latin America has already reached a level of relative maturity, composed mostly by international and regional participants. However, more…