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Operations support systems (OSS), the information technology infrastructure that gives carriers the ability to create, deploy, manage, and maintain network-based services, are more…

Performance management is one of the core applications that now comprise what has come be known as workforce optimization. The others are interaction recording, workforce more…

Abstract Overview Introduction This report provides a comparative analysis of the leading CRM vendors in the pharmaceutical market in order to help companies select a more…

Overview Introduction Middle Eastern society is changing. Its consumers expect high levels of customer service with a fast rate to respond to queries. Contact centers in the r more…

Introduction A statistical overview of technology deployments in contact centers Scope An overview of contact center technology trends in Japan Broken do more…

Abstract This document is about Western Europe CRM Applications Competitive Analysis 2007 more…

Overview Introduction A statistical overview of technology deployments in outsourced contact centers Scope An overview of offshore markets serving North more…

Aligning Payment & Value in the Virtual World Pricing a Listening Hour: 3 Approaches Comparative Financial Models Upside/Downside Record Label Perspective Detail more…

This research study looks at market trends, drivers, and restraints for the North American contact center outsourcing market. It also provides market size, market share, more…

Abstract This document is about Western Europe Vertical Market CRM Applications Spending, Forecast 2006-2011 more…

Abstract Overview Introduction Successful Middle Eastern companies will start to deploy high-end contact center solutions, such as desktop and CTI applications integrat more…

This research study looks at market trends, drivers, and restraints for the North American Customer Service and Support (CSS) Applications market. It also provides market more…

Overview Alternative payments will allow online merchants to drive mainstream sales among emerging online population segments, reaching new consumers and enhancing conversion more…

One of the visions of the mobile devices is that they will become a uniform platform with which to manage financial issues. With more than 3 billion mobile subscribers more…

Overview Introduction Due to demand for a better understanding of the competitive landscape in the Customer Relationship Management (CRM) market, Datamonitor has developed the more…

Overview Introduction This brief analyses the strengths and weaknesses of Chordiant's Customer Relationship Management offering. Chordiant is rated according to its market imp more…

Increased spending on application hosting- CRM, ERP, compliance management, et al- will drive total US hosting service revenues through 2011. Application hosting will account more…

Overview Social computing and the medium of social networks are creating a revolution that is similar to the industrial revolution of the 19th century but on a global scope. more…

The rise of alternative payment services - from PayPal to Google Checkout, Bill Me Later and many others - is a response to both consumer demand for an improved online payment more…

Business Insights' portfolio of technology management reports are designed to help you make well informed and timely business decisions. We understand the problems facing more…

Overview Introduction This report is a study of the strategy that the pharmaceutical industry needs to take to enable higher profit margins - and how technology vendors can en more…

Overview Introduction This report looks into which CRM technologies are going to develop and how vendors can help pharma companies meet their challenges through the successful more…

Overview Introduction The uptake of CRM will continue to grow in the European higher education market with particularly strong growth in the UK. Scope I more…

Overview Introduction As shifting demographics and advancing globalization drive higher education institutions to compete more aggressively with one another to recruit and ret more…

Open loop stored value products have enjoyed rapid growth in recent years in the form of prepaid debit cards and gift cards. These products are tools that have allowed more…

Introduction The uptake of CRM will grow rapidly in the global higher education market with particularly strong growth in the US & Australian driven by the increased depth and more…

There has been a continued strong global transaction growth in both debit and credit card transactions. The continuous move away from cash to electronic mode of payment is more…

The spread of mobile payments and banking in Europe is dependent on Near Field Communications - and network operators must take the NFC plunge and must make it now. Mobile more…

Performance management is a niche, but critical sector of contact center applications. This market insight discusses the key elements and critical success factors for more…

Introduction The databook is a detailed information resource covering current and forecast contact center market data. The market is sized both in terms of agent positions and more…

Introduction The databook is a detailed information resource covering current and forecast contact center market data. The market is sized both in terms of agent positions and more…

Introduction The databook is a detailed information resource covering current and forecast contact center market data. The market is sized both in terms of agent positions and more…

Introduction The databook is a detailed information resource covering current and forecast contact center market data. The market is sized both in terms of agent positions and more…

Introduction The databook is a detailed information resource covering current and forecast contact center market data. The market is sized both in terms of agent positions and more…

Introduction The databook is a detailed information resource covering current and forecast contact center market data. The market is sized both in terms of agent positions and more…

Introduction The databook is a detailed information resource covering current and forecast contact center market data. The market is sized both in terms of agent positions and more…

Introduction The databook is a detailed information resource covering current and forecast contact center market data. The market is sized both in terms of agent positions and more…

Introduction The databook is a detailed information resource covering current and forecast contact center market data. The market is sized both in terms of agent positions and more…

Introduction The databook is a detailed information resource covering current and forecast contact center market data. The market is sized both in terms of agent positions and more…

Introduction The databook is a detailed information resource covering current and forecast contact center market data. The market is sized both in terms of agent positions and more…

Introduction The databook is a detailed information resource covering current and forecast contact center market data. The market is sized both in terms of agent positions and more…

Introduction The databook is a detailed information resource covering current and forecast contact center market data. The market is sized both in terms of agent positions and more…

Introduction This databook covers market sizing for CRM in the Pharmaceutical industry from 2006-2012. France, Germany, Italy, Rest of EMEA, Switzerland and the UK are more…

Introduction This databook covers market sizing for CRM in the Pharmaceutical industry from 2006-2012. Japan, Canada and the US are segmented. Scope Inc more…

Overview With over half of the U.S, household population now banking online, online banking and bill pay have finally achieved mainstream acceptance. Over the past three years more…

This strategic analysis is part of Frost & Sullivan's continued coverage of the contact center marketplace. The scope of this research service includes traditional IVR more…

Introduction A quantitative look at the future of horizontal functions in outsourced contact centers, this databook identifies current and projected market sizes for principal more…

Mobile banking initiatives combined with the proliferation of contactless payments will lead to convergence of payment services through mobile handsets. To realize this more…

The Asia Pacific contact center market witnesses strong growth, as most of the markets in the region are emerging and developing economies with increasing focus on customer more…

The Banking and Bill Paying Online report analyzes two major sectors of the vast and changing world of Internet financial services. eMarketer estimates nearly 51 million more…

Abstract This document is about Brazil CRM Applications 2007 more…

"Service providers that can address applications-level telecoms IT challenges will have a critical competitive advantage that will help them to exploit badly needed new more…

The last 24 months has seen rapid change on the high street for mobile phone retailers, particularly in the UK. What had been a vigorous and vibrant independent sector is now more…

The focus of many Mobile Network Operators (MNOs) over the last two to three years - in terms of tariffs - has mostly been on migrating prepay customers to contracts where, it more…

Abstract Introduction The market for hosted and premise-based managed speech and DTMF services continues to gain traction as more customers demand deployment flexibility and more…

Introduction The Global Customer Relationship Management interactive model offers the most comprehensive and up-to-date database of the software revenue opportunity for more…

Introduction Building the customer centric enterprise is a key focus for many companies around the globe and involves large-scale reorganizations of people, process and more…

Introduction Selling virtualized customer contact solutions is a complex process which requires a blend of partnerships, consulting and careful targeting of potential more…

“With mobile operators desperate to increase non-voice ARPU, we pick the top ten non-voice services from a multitude of services worldwide. Detailed case studies of the more…

This paper is the first in a series of MWP Executive Insight Reports focusing on opportunities to improve Mobile Operator EBITDA. Mobile Operators are struggling to improve more…

Summary Due to declining ARPU Japanese mobile operators are creating new streams of income independent of voice or data traffic. This paradigm shift led DoCoMo to invest in more…

Overview Mobile channel adoption will depend on more than just market timing. Financial institutions must implement their programs based on 1) an understanding of what factors more…

Mercator Advisory Group is pleased to announce that its review of its latest report, Solving the Micropayment Problem, Online and at the Point of Sale. The report reviews both more…

This Research Insight addresses consumer backlash against IVR systems, and calls attention to some common but often overlooked mistakes that companies make while implementing more…

Recent announcements from major companies in the banking industry suggest that mobile banking in the U.S. will change the banking landscape over the next few years. Factors more…

An Exclusive Report Dedicated To Probing Issues, Trends, And Competitive Forces Shaping. The Mobile Payments Phenomenon And Its Impact On The Traditional Payments Industry. more…

RESEARCH OVERVIEW: Pages: 82 Exhibits: 82 Profiled Companies: 10 Primary Sources/Telephone Sample Size: 103 Primary Sources/ more…

Introduction This databook takes relevant quantitative information from each of this theme's market briefs as well as the interactive model. It outlines current and projected more…

The most effective way for an organization to manage its telecommunications resource is to treat wireless the way most organizations treat wireline services- with centralized more…

Mobile payment solutions perhaps rank with location services as the two revenue opportunities that have been permanently 'around the corner' for mobile operators. Recently the more…

To understand the solutions being used by carriers to assure and grow revenue from their valuable customers is the purpose of Dittberner's new 144-page report: The Telecom more…

This research study looks at the market dynamics of the international data services market in Asia Pacific (APAC). Wrought with challenges, impending market consolidation and more…

Business Opportunities, Strategies And Market Potential A Landmark Effort Packed With Exclusive Data - Through 2010! In-depth Discussion of Significant Trends And The Forc more…

Overview Introduction Commercial fuel card providers are increasingly coming under pressure from corporate cards which are providing a widening array of benefits. In response more…

Overview Introduction Datamonitor's European Fuel Cards Database is an essential interactive aide for companies operating in the fuel and fleet cards arena. Covering core Euro more…